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Rating: 3 out of 5
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Customer reviews of Magic VTC affilié à Garance TAXI
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9,9
/10
Overall rating: 9,9 out of 10
Based on 1 065 published reviews
Summary of reviews
The online store Magic VTC affiliated with Garance TAXI is praised for its exceptional service and reliability. Customers frequently highlight the punctuality of drivers, noting that they consistently arrive on time, often even earlier than expected, which contributes to a stress-free travel experience. The professionalism and friendliness of the drivers are also emphasized, with many describing them as courteous and helpful, making the rides comfortable and pleasant.
Reviews 2 and 3 stars
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Rating: 2 out of 5
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Rating: 3 out of 5
We had booked this VTC for a trip from Lyon to Val d'Isere and found the fare to be good. However, from the start we found it strange that we were asked for a bank loan of 290e when booking the journey, but the driver reassured us by texting. We had booked the taxi for midday as we had to be in Val d'Isere before 5pm and the evening before our departure, he announced that he could not come before 2pm even though he had signed a contract at the time of the deposit of 290e...so we waited for two hours at the Gare de Lyon and met the driver at 2:15pm. After a hectic journey with some speeding, the driver asks us to pay a second time 290e although we ask him to take our deposit. He assures us that the deposit will be refunded as soon as possible, but a few days later he takes 66e from us. Fortunately, after discussing with the customer service, we were able to come to an agreement and settle our dispute in good terms.
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Response from Magic VTC affilié à Garance TAXI
Thanks to you! Do not hesitate to use our services again, the taxi ride to Lyon airport from 35e. Package for ski resort and other cities: Geneva, Courchevel, Megeve, Val Thorens