Customer reviews of Maman et Bébé Nature

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 1 434 published reviews
5 1 107 77% 4 247 17% 3 58 4% 2 13 1% 1 9 1%

Summary of reviews

Maman et Bébé Nature consistently delivers reliable service with fast, on-time delivery and carefully packaged parcels that reflect attention to detail. Customers highlight a broad and appealing product range, including cute, practical swimsuits and reusable swim diapers, with many noting accurate descriptions and items matching expectations. The store also earns strong praise for responsive, knowledgeable staff and helpful advice, as well as the quality and practicality of products like absorbent cotton liners and machine-washable diapers. Overall, shoppers repeatedly mention repeat purchases with satisfaction across product quality, delivery efficiency, and customer care.

1 star review

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N
Nassira O.
Rating: 1 out of 5
following a purchase from 07/01/2026
Diaper leaks
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Response from Maman et Bébé Nature
Hello,
Leaks can have several causes: inserts that are still being broken in, or simply a small adjustment needed to the diaper settings.

In most cases, it's a detail that goes unnoticed but makes all the difference.

Feel free to contact our cloth diaper specialist for free on WhatsApp at 06 21 87 35 71. She can guide you step by step to identify the cause of the problem and help you get back to leak-free use.
G
Guilaine P.
Rating: 1 out of 5
following a purchase from 15/09/2025
Order not received
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Response from Maman et Bébé Nature
Hello, the tracking information indicates that the order was delivered. Could you please confirm this? Kind regards, Customer Service.
V
Virginie L.
Rating: 1 out of 5
following a purchase from 22/07/2024
I still haven't received the order
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Response from Maman et Bébé Nature
Hello, were you able to pick up your parcel from the collection point?
S
Sylvie M.
Rating: 1 out of 5
following a purchase from 21/02/2024
Hello, I would have liked to be able to choose the dimensions of the items. They are much too large. Sylvie Moonen
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Response from Maman et Bébé Nature
Hello, the dimensions of the items are listed in the ad and clearly explained. You wanted to pay by bank cheque, which we do not accept, but we still made an exception for you. In the end, we get a bad rating for something that was stated in the ad and clearly visible in the photo. It's a shame we went to all that trouble for you, only to receive a rating of 1.....
D
Dominique S.
Rating: 1 out of 5
following a purchase from 15/12/2023
I didn’t receive the parcel intended as a Christmas gift.
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Alexandra B.
Rating: 1 out of 5
following a purchase from 06/11/2022
The diapers leak, and on top of that I paid 7.54 euros for 48-hour delivery and it arrived 4 days later!
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Response from Maman et Bébé Nature
Hello, could you tell us more? If leaks occur, there is a reason. Please note in particular that new diapers and inserts may leak because the fabrics have not yet been broken in and have therefore not reached their maximum absorbency. The inserts will reach their maximum absorbency after 10 to 15 soaks. Finally, did you follow our fitting advice? Sometimes an incorrect fit is enough to cause leaks. Please don't hesitate to get back to us so we can advise you.
Regarding delivery, unfortunately we cannot guarantee delivery within 24 hours; like you, we depend on the transport company's performance.
M
Myriam G.
Rating: 1 out of 5
following a purchase from 12/08/2022
Not only have I still not received my order at the Mondial Relay pickup point, but I also sent you an email yesterday and haven't received a reply. I'm very disappointed with your website.
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Johanna S.
Rating: 1 out of 5
following a purchase from 12/05/2022
VERY DISAPPOINTED! It leaks everywhere! A useless purchase and a waste of time and money. Once wet, the liner is very difficult to grab and remove. I do not recommend it!
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Response from Maman et Bébé Nature
Hello,

We are sorry to hear that you are having difficulties with our reusable diapers.

Generally, leaks that parents experience when they first start using reusable diapers are due to a poor fit. Please find attached a PDF document to help you position the diaper correctly: https://mamanetbebenature.fr/img/AjusterCL.pdf

We tried to reach you by phone to help find the right fit and prevent leaks.

I invite you to read this article, which explains the different causes of leaks: https://mamanetbebenature.fr/blog/113_causes-fuites-couches-lavables.html

We do not recommend disposable liners while babies are exclusively breastfed. They are very thin and are better suited to formed or semi-formed stools. In addition, the stools of breastfed babies are water-soluble and can be easily rinsed off with water, although they may stain.

Of course, we remain at your disposal if you need advice by email, on social media, or by phone.

Have a nice day,

The Maman et Bébé Nature Team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/08/2020
Delivery was okay. Shipping costs are inexplicable. It's hard to understand which option is best before buying. There are a lot of leaks, which may be resolved with use... In the meantime...
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Response from Maman et Bébé Nature
Hello, could you please tell us what was wrong with the delivery? Kind regards, Customer Service.
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