Maman et Bébé Nature consistently delivers reliable service with fast, on-time delivery and carefully packaged parcels that reflect attention to detail. Customers highlight a broad and appealing product range, including cute, practical swimsuits and reusable swim diapers, with many noting accurate descriptions and items matching expectations. The store also earns strong praise for responsive, knowledgeable staff and helpful advice, as well as the quality and practicality of products like absorbent cotton liners and machine-washable diapers. Overall, shoppers repeatedly mention repeat purchases with satisfaction across product quality, delivery efficiency, and customer care.
I received a call from customer service about an item in my order that was out of stock. The person was extremely friendly, offered me several equivalent products, and kindly waited while I looked at the models online!
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Céline M.
Rating: 4 out of 5
following a purchase from 07/07/2023
The items are beautiful. However, I paid for 48-hour delivery, but it took a week and a half to arrive, and the envelope was half open.
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Maud C.
Rating: 3 out of 5
following a purchase from 20/06/2023
It says the size goes up to 2 years, but when I put it on my 6-month-old son, I was already using the tightest snaps. He is a little above average in height and weight, but I think it's a shame that he is already at the maximum size for the swimsuit.
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Hélène C.
Rating: 4 out of 5
following a purchase from 13/06/2023
Lovely product, feels high quality, and arrived quickly. However, I find it hard to believe that the diaper can be adjusted to fit up to age two. Even for my 10-month-old baby, who is slightly below average in weight and height, we use the largest size.
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Laura G.
Rating: 4 out of 5
following a purchase from 12/06/2023
I'm happy with the product, but one insert was missing. Also, for your information, the email address for filing a complaint doesn't work. The swimsuits are great, though.
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Response from Maman et Bébé Nature
Hello, did you receive the missing insert?
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Audrey M.
Rating: 4 out of 5
following a purchase from 30/05/2023
Sensitive range diapers are good quality, and the cotton inserts work well, although they're a little thick. Some colors were unavailable, but customer service quickly offered an alternative. Very responsive!
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Gaby Anna M.
Rating: 4 out of 5
following a purchase from 16/05/2023
Easy and less expensive
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Eloise H.
Rating: 4 out of 5
following a purchase from 21/04/2023
Arrived quickly, in one week, even though I'm in the French overseas department (974). Brand-new material, very, very, very, very soft. It's a shame it doesn't retain that extreme softness after the first wash, but it's still soft for baby's bottom. Does the job well!
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Amandine D.
Rating: 4 out of 5
following a purchase from 27/04/2023
Very good products. Disappointed that the designs I chose for my two orders were out of stock and that this wasn't mentioned when ordering.
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Marie-Amélie D.
Rating: 4 out of 5
following a purchase from 15/04/2023
Perfect. Fast, reliable delivery. Just as I expected. Now I just have to wait for my baby to be born so I can get everything ready.
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Jackielou D.
Rating: 3 out of 5
following a purchase from 27/01/2023
The website wasn't updated, and I almost couldn't pick up my parcel from the collection point in time. But I did receive it. The parcel was in perfect condition. Can't wait to use the products.
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Tetiana M.
Rating: 4 out of 5
following a purchase from 26/01/2023
A very good product, thank you! A few small leaks sometimes, but apparently that's only at the beginning. Otherwise, perfect!
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Response from Maman et Bébé Nature
Thank you very much for your feedback! Yes, small leaks at first are normal because the inserts are still new. Their absorbency will improve with each wash.
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Noéline R.
Rating: 4 out of 5
following a purchase from 17/11/2022
Excellent delivery! We'll see how it goes after trying it.
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Response from Maman et Bébé Nature
Thank you for taking the time to share your feedback! Welcome to the world of cloth diapers!
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Iona D.
Rating: 4 out of 5
following a purchase from 07/11/2022
The bank transfer took a very long time to arrive... I had to wait 10 days for my parcel to be sent... Fast shipping after that.
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Response from Maman et Bébé Nature
We're sorry, payments by bank transfer sometimes take longer to process. We apologize for the inconvenience.
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Alexandra B.
Rating: 1 out of 5
following a purchase from 06/11/2022
The diapers leak, and on top of that I paid 7.54 euros for 48-hour delivery and it arrived 4 days later!
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Response from Maman et Bébé Nature
Hello, could you tell us more? If leaks occur, there is a reason. Please note in particular that new diapers and inserts may leak because the fabrics have not yet been broken in and have therefore not reached their maximum absorbency. The inserts will reach their maximum absorbency after 10 to 15 soaks. Finally, did you follow our fitting advice? Sometimes an incorrect fit is enough to cause leaks. Please don't hesitate to get back to us so we can advise you.
Regarding delivery, unfortunately we cannot guarantee delivery within 24 hours; like you, we depend on the transport company's performance.
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Myriam J.
Rating: 4 out of 5
following a purchase from 31/10/2022
Great quality, just a little disappointed. I placed an order for 115 euros and, after confirming and paying for my basket, I saw that a waterproof bag is free with purchases over 120 euros. A reminder before payment would be appreciated!
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Response from Maman et Bébé Nature
Thank you for your feedback. We would be delighted to add it to your next order. Please don't hesitate to remind us.
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Gwenaelle L.
Rating: 3 out of 5
following a purchase from 28/10/2022
Not absorbent enough and a little expensive for the quality of the diapers
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Response from Maman et Bébé Nature
Hello, when cloth diapers and inserts are new, they are not yet broken in, meaning they have not reached their maximum absorbency. To achieve this, you will need to wait until they have been washed 10 to 15 times. At that point, you will see that their absorbency is at its maximum. This is all explained in the brochure you received with your order. Please do not hesitate to contact us if you need any further information. Kind regards, Customer Service.
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Céline Y.
Rating: 4 out of 5
following a purchase from 20/09/2022
Good, the only shame is that the protective liners could be a little more waterproof to keep the baby's poop in, and wider so the diaper doesn't get dirty every time (on the sides). Otherwise, the designs are lovely, with a variety of patterns, and the materials are as shown in the listing; they seem good for baby's skin. The diaper's 'size adjustment' system could save you time and money, although it does make the diaper quite bulky under clothes, just so you know. The diapers and inserts dry super quickly, which is great! Finally, an important point: despite being quite thick and made of very soft material, these inserts attach with a snap that doesn't seem to be in the right place to make the insert cover the entire bottom of the diaper. The snap in the diaper is a few centimeters below the top, while the insert's snap is right at the very top of the insert. Why is it designed this way? Could there be a defect? Thank you for reading and replying
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Response from Maman et Bébé Nature
Thank you for your feedback.
Regarding the protective liners, they cannot be waterproof because that is not their purpose. They are specifically designed to catch poop while allowing urine to pass through.
The snap at the front of the diaper is designed to absorb as much as possible, which is why it is not placed right at the very top of the diaper (the flow does not reach that far).
Kind regards, Customer Service.
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Nora B.
Rating: 3 out of 5
following a purchase from 09/09/2022
Disappointed that I paid for home delivery when my parcel was delivered to a pickup point. Also, the diapers cannot be used for children weighing 3 kg; they are too big, even with the size-reducing snaps. Otherwise, very good quality and fairly clear instructions for use.
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Bonnet J.
Rating: 3 out of 5
following a purchase from 29/08/2022
I am very satisfied with the product, even though the washable cotton liners tend to slip around in the diaper because of their simple rectangular shape. However, I am very unhappy with the delivery service selected by the brand. Delivery was really too expensive (half the price of the product...) and it was sent to a pickup point, too, despite being a very small parcel.
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Laura V.
Rating: 3 out of 5
following a purchase from 17/08/2022
Very good and fast delivery. The TE2 diapers and microfiber inserts are great! Disappointed with the 4-layer bamboo and microfiber inserts, which fall apart after 6-7 months of use.
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Response from Maman et Bébé Nature
Thank you for your feedback on our products. Regarding your inserts, it is not normal for them to fall apart after 6 months of use. Something may be wrong with your care routine. Inserts that fall apart are often not rinsed after changing the baby. The ammonia in urine, if it is not rinsed off after a change, can damage your inserts (especially those made from plant-based materials such as bamboo) and eat away at the fabric. Please don't hesitate to contact us by phone (04 38 21 39 50) or email at [email protected] so we can help you.
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Myriam G.
Rating: 1 out of 5
following a purchase from 12/08/2022
Not only have I still not received my order at the Mondial Relay pickup point, but I also sent you an email yesterday and haven't received a reply. I'm very disappointed with your website.
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Davina D.
Rating: 4 out of 5
following a purchase from 09/08/2022
Very good
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Cyndie G.
Rating: 4 out of 5
following a purchase from 18/07/2022
Satisfactory training pants.
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Response from Maman et Bébé Nature
Thanks for your feedback ))
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Maxime P.
Rating: 2 out of 5
following a purchase from 09/07/2022
Product as expected, but delivery was advertised as 48 hours and took more than two weeks. Unreliable, but customer service was fairly responsive
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Priscillia S.
Rating: 4 out of 5
following a purchase from 20/07/2022
I'm very happy with my purchase. I can't wait to try it
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Response from Maman et Bébé Nature
Your satisfaction is our reward! Thank you for taking the time to leave us feedback!
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Pauline B.
Rating: 4 out of 5
following a purchase from 04/06/2022
I find the products too expensive, but the delivery was perfect (products as described, reasonable delivery time).
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Response from Maman et Bébé Nature
Hello, thank you for taking the time to leave a review of our website. Our prices are negotiated to make reusable diapers accessible to as many families as possible, so that the cost of the equipment does not discourage people from choosing a healthier lifestyle. Please also note that we offer payment in 3 interest-free installments, allowing you to spread the cost of reusable diapers over 3 months.
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Antoine C.
Rating: 4 out of 5
following a purchase from 20/05/2022
No problems, perfect delivery
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Response from Maman et Bébé Nature
Thank you for your feedback!
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Johanna S.
Rating: 1 out of 5
following a purchase from 12/05/2022
VERY DISAPPOINTED! It leaks everywhere! A useless purchase and a waste of time and money. Once wet, the liner is very difficult to grab and remove. I do not recommend it!
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Response from Maman et Bébé Nature
Hello,
We are sorry to hear that you are having difficulties with our reusable diapers.
Generally, leaks that parents experience when they first start using reusable diapers are due to a poor fit. Please find attached a PDF document to help you position the diaper correctly: https://mamanetbebenature.fr/img/AjusterCL.pdf
We tried to reach you by phone to help find the right fit and prevent leaks.
I invite you to read this article, which explains the different causes of leaks: https://mamanetbebenature.fr/blog/113_causes-fuites-couches-lavables.html
We do not recommend disposable liners while babies are exclusively breastfed. They are very thin and are better suited to formed or semi-formed stools. In addition, the stools of breastfed babies are water-soluble and can be easily rinsed off with water, although they may stain.
Of course, we remain at your disposal if you need advice by email, on social media, or by phone.
Have a nice day,
The Maman et Bébé Nature Team.
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Sylviane Toinette B.
Rating: 4 out of 5
following a purchase from 07/11/2021
4
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Edwige C.
Rating: 4 out of 5
following a purchase from 04/03/2022
We're happy with how they work. Plus, the children chat with the diapers during changes.
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Sandrine B.
Rating: 2 out of 5
following a purchase from 26/01/2022
The liners are great. I’m going to order some more.
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Response from Maman et Bébé Nature
Hello, thank you very much for taking the time to post a review. We’re delighted that the liners suit you. However, we noticed that the rating you gave us is quite low, even though your comment is very positive. Was this a mistake? If not, please feel free to get back to us and let us know what didn’t go well with your shopping experience. Have a lovely day, The Maman Et Bébé Nature Team
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Marie L.
Rating: 4 out of 5
following a purchase from 08/02/2022
I’m satisfied with the quality and the on-time delivery.
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Hélène R.
Rating: 2 out of 5
following a purchase from 26/01/2022
I’ve been using cloth diapers for about two weeks, and so far there have been leaks—and not just minor ones. I think I’ve washed them at least 10 or 15 times, and they still aren’t waterproof. They’re pretty, but they aren’t doing their job at the moment.
Also, while they do create less waste, given the amount of water used to wash them, as well as the clothes and sheets, I’m not sure the environmental impact is all that great. I have to admit I’m very disappointed, especially since I spent over €200 in total because I really believed in them...
I’ll keep trying, though, and see whether they live up to their promise in the long run.
As for delivery and packaging, everything was perfect; I have no complaints.
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Response from Maman et Bébé Nature
Thank you for your message. I’ll take a look at the blog. I’ve tried several adjustments, but none have worked so far. I’ll keep trying and get back to you in a little while.
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Hélène R.
Rating: 2 out of 5
following a purchase from 26/01/2022
I’ve been using cloth diapers for about two weeks, and so far there have been leaks—and not just minor ones. I think I’ve washed them at least 10 or 15 times, and they still aren’t waterproof. They’re pretty, but they aren’t doing their job at the moment.
Also, while they do create less waste, given the amount of water used to wash them, as well as the clothes and sheets, I’m not sure the environmental impact is all that great. I have to admit I’m very disappointed, especially since I spent over €200 in total because I really believed in them...
I’ll keep trying, though, and see whether they live up to their promise in the long run.
As for delivery and packaging, everything was perfect; I have no complaints.
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Response from Maman et Bébé Nature
Hello,
We’re sorry that you’re not satisfied with your order. Leaks can sometimes occur during the first few uses, often because of an incorrect fit, especially when the child is still very young. I invite you to read this article about leaks, which will help you identify the cause of the leaks you’re experiencing: https://mamanetbebenature.fr/blog/113_causes-fuites-couches-lavables.html
Have you contacted customer service so we can review how you’re using the diapers? If you haven’t yet, please get in touch by email at [email protected] or by phone at 04 38 21 39 50.
I’m available if you need any further information.
Have a lovely day.
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Julie S.
Rating: 4 out of 5
following a purchase from 07/01/2022
Very clear website, fast delivery, and the order was correct.
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Zalhata M.
Rating: 4 out of 5
following a purchase from 23/12/2021
I haven't used my order yet, but I will soon
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Response from Maman et Bébé Nature
We can't wait to hear what you think!
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Thierry M.
Rating: 4 out of 5
following a purchase from 27/10/2021
Delivery completed; item matched the order.
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Laure A.
Rating: 4 out of 5
following a purchase from 04/10/2021
Perfect for my little boy, who feels better in it than in a disposable swim diaper.
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Response from Maman et Bébé Nature
Hello! We’re delighted to know that your little boy likes our products. See you soon!
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Jade M.
Rating: 4 out of 5
following a purchase from 29/09/2021
Possible site, beautiful products
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