Customer reviews of Maman et Bébé Nature

First order: long wait. Second order: a problem with the order...

It's a shame that the cloth diapers are made in China. If I had seen that before ordering, I wouldn't have bought them.

Fast delivery, but half my order is missing...!

*So-so after-sales service, not very helpful... *A very limited choice of TE2 diapers compared with TE1, which is very annoying and frustrating! *Good, inexpensive products, which is why I continue to shop with them...

I ordered a pack of ten diapers, but only six arrived. Customer service told me there had been a mistake and said I should just compare the prices with other diapers (as if I had nothing better to do).... On the other hand, the diapers are pretty good, lighter than other brands but just as protective.

Difficult to browse the site because it's impossible to filter by product type. However, the photos accurately represent the products. You can't see the back of the diapers.

After a successful trial with the discovery pack, we were disappointed to receive different diapers (because they were less practical) from the ones we had tried.

Disappointed with the delivery fees for pickup-point delivery.

I sent an email that went unanswered; there was an error in my order.

After placing my order, I had some delivery problems, but customer service resolved them.
The only downside was the order: the protective liners are too thin and difficult to separate, even though they are pre-cut.

The order arrived fairly quickly.

Not enough information about the different types of diapers.

I was hesitating between 2 and 3 stars. What I liked: the fairly well-designed website, fast shipping, and the customer service team's quick response in calling me after their initial mistake with the parcel. What I would have appreciated: having a replacement product sent by express delivery, since the mistake was theirs. What I really didn't like: 1) A diaper is described as having a bamboo charcoal inner layer and a bamboo insert, but I received one made of 100% polyester (this is clearly stated on the diaper's label), with a fleece lining, which is also polyester... I contacted customer service but haven't had a reply in 9 days... 2) I think the prices are ultimately too high considering the quality.

Very pretty, good-quality swimsuits. However, one of the two swimsuits I ordered couldn't be delivered because it was out of stock... excellent follow-up from customer service to help me choose another one (although there was no goodwill gesture). A little disappointed with the liners, which aren't what I expected (they seem less resistant to washing, as I reuse them if they're only soiled with urine).

Fast delivery.

The website is pretty good, but I am disappointed that I didn't receive exactly the diapers I ordered because they were out of stock, even though this wasn't mentioned when I placed my order.

Great selection.

The patterns are very pretty, but there are a lot of leaks around the bottom. An extra leak-proof barrier is needed because the bodysuits and pants are always soaked, or you have to set a timer to change the baby before leaks happen. Thank you.