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S
Rating: 5 out of 5
I am very satisfied with the delivery of my order
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 13 014 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 1, 2, 3, 4 and 5 stars
Reset filtersJ
Rating: 5 out of 5
Order received quickly and very professional advice on items.
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N
Rating: 5 out of 5
Very well designed, very practical, I took a third restrap bag 10 l to put horizontally on the rack, but I think it will need some tinkering to clip the bag correctly. Otherwise, very good gear, I am very satisfied.
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M
Rating: 5 out of 5
Very good
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D
Rating: 5 out of 5
impeccable
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S
Rating: 5 out of 5
Serious site, fast delivery.
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J
Rating: 4 out of 5
It was easy for me to make my choice on the site. The products were delivered within an acceptable timeframe.
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H
Rating: 5 out of 5
Very good
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B
Rating: 5 out of 5
Responsive and fast..very effective
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R
Rating: 5 out of 5
10/10
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J
Rating: 5 out of 5
Warm welcome, always available to give advice.
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C
Rating: 5 out of 5
Very interesting prices, services ok
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M
Rating: 5 out of 5
Very well, thank you.
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F
Rating: 5 out of 5
Thank you very much for agreeing to send me my helmet, I received it well and it meets my expectations. Best regards, Françoise Chamard
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L
Rating: 3 out of 5
Very good
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P
Rating: 2 out of 5
The seller does not guarantee the product due to malfunction as stipulated in article 1603 of the civil code and asks you to deal directly with the manufacturer.
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Response from Materiel-velo.com
Hello,
We understand your dissatisfaction regarding the handling of your product.
In some cases, particularly for electronic accessories, several manufacturers request to be in direct contact with the consumer. This approach allows them to receive technical information without intermediaries and to analyze the malfunction more effectively. It also happens that certain manipulations or verifications, carried out directly with their support, can quickly resolve the situation without requiring a product return.
Our goal remains, of course, to assist you as best as we can, and we remain available if needed to facilitate your exchanges with the manufacturer or to provide any additional help.
Best regards,
The Materiel-velo.com team
We understand your dissatisfaction regarding the handling of your product.
In some cases, particularly for electronic accessories, several manufacturers request to be in direct contact with the consumer. This approach allows them to receive technical information without intermediaries and to analyze the malfunction more effectively. It also happens that certain manipulations or verifications, carried out directly with their support, can quickly resolve the situation without requiring a product return.
Our goal remains, of course, to assist you as best as we can, and we remain available if needed to facilitate your exchanges with the manufacturer or to provide any additional help.
Best regards,
The Materiel-velo.com team
P
Rating: 5 out of 5
I am happy with my purchase
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P
Rating: 5 out of 5
Installed, tested and validated.
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G
Rating: 5 out of 5
Satisfied
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G
Rating: 5 out of 5
Order received by post, deadlines respected, very good.
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N
Rating: 5 out of 5
Always very good.
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P
Rating: 5 out of 5
Delivery conforms to the order
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O
Rating: 5 out of 5
Material-velo.com, for my part, has a choice, competitive prices, and fast shipping.
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D
Rating: 5 out of 5
Reactive and accommodating, very appreciated following my order mistake
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J
Rating: 5 out of 5
Order delivery perfect deadlines
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D
Rating: 5 out of 5
I recommend Materiel-velo.com
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M
Rating: 5 out of 5
Very reactive seller and physical store are a plus.
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N
Rating: 5 out of 5
Very fast, well packaged. Products conform.
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M
Rating: 5 out of 5
Reactivity and skills at the TOP
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A
Rating: 5 out of 5
Very good value for money, delivery within the deadlines, thank you
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P
Rating: 5 out of 5
Easy to install combs despite needing to adapt the internal support (remove lugs) preventing the installation of the handle bodies on a Ritchey carbon aero handlebar
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J
Rating: 5 out of 5
Perfect, nothing to say
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F
Rating: 5 out of 5
Fast delivery
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S
Rating: 5 out of 5
Everything was perfect
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A
Rating: 5 out of 5
Nothing to report
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C
Rating: 5 out of 5
Fast, conforms to the order
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E
Rating: 5 out of 5
order received quickly
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E
Rating: 5 out of 5
fast and efficient, thank you!
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G
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
Very good
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