English 
R
Rating: 4 out of 5
Equipment OK, no problem. However, I was informed of the delivery only late. I got the info from your site on my customer account.
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 11 768 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Reviews 1, 2, 3, 4 and 5 stars
Reset filtersS
Rating: 5 out of 5
good price. material shipped very quickly.
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J
Rating: 5 out of 5
Good reception and correct deadlines. Thank you
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M
Rating: 5 out of 5
always very well served thank you for the quality
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G
Rating: 5 out of 5
Perfect nothing to complain about
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E
Rating: 5 out of 5
delivered in record time and everything was in accordance thank you
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G
Rating: 5 out of 5
Nothing to report.
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R
Rating: 5 out of 5
Meets my expectations, very responsive to questions asked. Go for it.
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D
Rating: 5 out of 5
Top notch
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J
Rating: 5 out of 5
very good
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T
Rating: 5 out of 5
Material conforms with an excellent quality-price ratio
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A
Rating: 4 out of 5
A bit of a wait for the shipment but maybe out of stock.
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A
Rating: 5 out of 5
material corresponding to my expectations and correct delivery times
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P
Rating: 5 out of 5
Very good.
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M
Rating: 5 out of 5
5
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C
Rating: 5 out of 5
Products delivered on time. Pleasant and competent seller from Dijon.
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F
Rating: 5 out of 5
The Ultegra cassette is a must, impeccable quality and finish. The package arrived very quickly in perfect packaging.
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Y
Rating: 5 out of 5
Delivery as expected, Deadline respected
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P
Rating: 5 out of 5
Nothing to report.
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P
Rating: 5 out of 5
Excellent site, smooth searches, very detailed descriptions of all items, fast deliveries.
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J
Rating: 5 out of 5
nothing to report
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S
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
Always on top, Bike Material.
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J
Rating: 5 out of 5
I received the order quickly, nothing to complain about.
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P
Rating: 5 out of 5
Very satisfied with my order and the site
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S
Rating: 5 out of 5
Perfect as always with Matériel Vélo . com
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J
Rating: 5 out of 5
The best. Never disappointed with Materiel-vélo.com. Wide choice at the best price. If you need information... efficient and friendly team. Fast delivery. Possibility of return in case of problem. What more could you ask for?
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S
Rating: 5 out of 5
Very good and fast
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J
Rating: 5 out of 5
Top. As with every order. No issues
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P
Rating: 5 out of 5
Tire discovered three years ago when I bought my new bike. I really like the look of the black version. On the road, grip is there even in the rain. Difficult to mount on my carbon rims. So I pre-mount them on old aluminum rims to relax them. A bit too sensitive to punctures, especially on gravel. Hence the downside and the star less.
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M
Rating: 5 out of 5
Very good relationship with the customer service which is responsive and very competent. Thank you
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F
Rating: 5 out of 5
Wide choice, competitive prices and free shipping
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F
Rating: 5 out of 5
I recommend. Deadline respected.
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J
Rating: 5 out of 5
Nothing to report.
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H
Rating: 5 out of 5
Nothing to report.
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F
Rating: 2 out of 5
The fact that returns are chargeable is not normal. When buying online, it is impossible to know the correct size, so we should be able to return clothing for free if we find a size issue.
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Response from Materiel-velo.com
Thank you for taking the time to share your opinion.
We understand your point of view regarding return fees in case of a size error. However, we remind you that, in accordance with our general sales conditions, return costs are the responsibility of the customer when it is an exchange or a return related to a choice or a size error.
This policy complies with current regulations and allows us to maintain competitive prices across our entire catalog. However, we do our best to limit this type of inconvenience, particularly by providing detailed size guides on our product sheets.
We remain at your disposal for any further inquiries and hope to have the pleasure of fully satisfying you in the future.
Best regards,
The Materiel-velo.com team
We understand your point of view regarding return fees in case of a size error. However, we remind you that, in accordance with our general sales conditions, return costs are the responsibility of the customer when it is an exchange or a return related to a choice or a size error.
This policy complies with current regulations and allows us to maintain competitive prices across our entire catalog. However, we do our best to limit this type of inconvenience, particularly by providing detailed size guides on our product sheets.
We remain at your disposal for any further inquiries and hope to have the pleasure of fully satisfying you in the future.
Best regards,
The Materiel-velo.com team
F
Rating: 5 out of 5
Serious company, no bad surprises, it's the "bike" site I use the most.
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A
Rating: 5 out of 5
top
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C
Rating: 5 out of 5
Cheaper than on most sites.
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C
Rating: 5 out of 5
Delivery in two days is perfect
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