Customer reviews of Materiel-velo.com

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 11 749 published reviews
5 10,8k 92% 4 577 5% 3 162 1% 2 86 1% 1 144 1%

Summary of reviews

Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.

Reviews 1, 2, 3, 4 and 5 stars

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E
Eric V.
Rating: 5 out of 5
following a purchase from 31/07/2025
Good merchandise, very responsive and excellent welcome. Nothing to report
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F
Frédéric M.
Rating: 3 out of 5
following a purchase from 23/07/2025
Product conforms to my expectations and my order, no issues with the product. However, the order was placed on 07/23, I had to call customer service on 07/28 because my order was still pending processing while the products were in stock. I received my order on 07/30. Usually, the delays are much shorter, I suppose this was due to the summer period.
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M
Massimo P.
Rating: 5 out of 5
following a purchase from 29/07/2025
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E
Eric F.
Rating: 5 out of 5
following a purchase from 29/07/2025
Fast delivery to the store, perfect
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P
Philippe G.
Rating: 5 out of 5
following a purchase from 28/07/2025
Following my return from the Bryton 750SE, I received a commercial gesture for the purchase of a new one.
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P
Patrick D.
Rating: 4 out of 5
following a purchase from 31/07/2025
good! but it lacks an adjustment manual, but it is the manufacturer's responsibility
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J
Jean-Paul L.
Rating: 5 out of 5
following a purchase from 31/07/2025
Material conforms to the order delivered very quickly
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John T.
Rating: 5 out of 5
following a purchase from 30/07/2025
Delivery received in 48h, all products well packaged!
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Alain D.
Rating: 5 out of 5
following a purchase from 29/07/2025
positive responsiveness
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Patricia T.
Rating: 5 out of 5
following a purchase from 27/07/2025
Perfect
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Alexandre F.
Rating: 5 out of 5
following a purchase from 31/07/2025
Good material at a good price. Package received as expected!
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Patrick T.
Rating: 5 out of 5
following a purchase from 31/07/2025
very good, as usual with Matériel Vélo
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B
Bruno P.
Rating: 5 out of 5
following a purchase from 31/07/2025
Delivery on time and as per order RAS
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Pascal V.
Rating: 5 out of 5
following a purchase from 31/07/2025
Package received as scheduled, all products compliant, very satisfied
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J
Jalal C.
Rating: 5 out of 5
following a purchase from 30/07/2025
Hello, I am very satisfied with my purchase Shimano Ultegra PD-R8000 pedals, they are comfortable, lightweight and give style to the bike. Thanks to Matériel-vélo for their seriousness and the speed of shipping the order in just 24 hours.
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D
Dominique P.
Rating: 5 out of 5
following a purchase from 31/07/2025
I found a spare part for my helmet and it was impossible to find elsewhere, fast delivery.
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H
Hervé L.
Rating: 5 out of 5
following a purchase from 01/08/2025
Good customer service
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C
Charles-David L.
Rating: 5 out of 5
following a purchase from 19/07/2025
Delivery on time and products well protected
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Philippe T.
Rating: 5 out of 5
following a purchase from 31/07/2025
Very satisfactory
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G
Gérard M.
Rating: 5 out of 5
following a purchase from 01/08/2025
Very satisfied with my order from Matériel vélo, as well as the delivery made to the pickup point.
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C
Chris G.
Rating: 5 out of 5
following a purchase from 31/07/2025
Perfect
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Jean-Marc S.
Rating: 5 out of 5
following a purchase from 31/07/2025
Item conforms to my order, delivery within a very short time. Perfect.
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M
Michel P.
Rating: 5 out of 5
following a purchase from 31/07/2025
Delivery and deadlines as expected
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G
Guy C.
Rating: 5 out of 5
following a purchase from 31/07/2025
It was perfect
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E
Erik R.
Rating: 3 out of 5
following a purchase from 31/07/2025
Not received on time and not at my home as requested
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Guy V.
Rating: 5 out of 5
following a purchase from 31/07/2025
It was perfect, arrived within the announced deadlines.
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F
Fabian V.
Rating: 5 out of 5
following a purchase from 01/08/2025
Fast, less than a week for Belgium, unbeatable quality price ratio.
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D
David F.
Rating: 5 out of 5
following a purchase from 31/07/2025
Bike material is a very reliable site, very professional and responsive. The people are attentive to the customers.
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Alexandre D.
Rating: 5 out of 5
following a purchase from 31/07/2025
Fast and as described
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B
Bernard V.
Rating: 1 out of 5
following a purchase from 28/07/2025
Long delivery times Defective product return at the customer's expense. Replacement of the product date unknown
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Response from Materiel-velo.com
Hello Noël,

Thank you for taking the time to share your experience. We are sorry to learn that you encountered difficulties with your order. Your feedback is valuable and we are constantly working to improve our service. We have noted that your return could be processed and a refund has been put in place.

Best regards,
The Materiel-velo.com team
T
Thierry R.
Rating: 1 out of 5
following a purchase from 31/07/2025
Terrible delivery time unacceptable Never order from the site again No complaints against the sellers at the Motte Servolex store
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Response from Materiel-velo.com
Hello Bernard,

Thank you for taking the time to share your opinion. We are sorry to learn that your delivery experience did not meet your expectations. Indeed, we experienced a delay episode at the end of July. Your feedback is valuable and helps us improve our service. We are sure we can do better next time.

Best regards,
The Materiel-velo.com team
X
Xavier A.
Rating: 5 out of 5
following a purchase from 25/07/2025
Always top-notch as usual.
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C
Conor S.
Rating: 5 out of 5
following a purchase from 31/07/2025
Quality saddle. Takes a lot of time to get used to. Causes irritation when sitting on the front of the saddle.
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Jean-Marie B.
Rating: 5 out of 5
following a purchase from 31/07/2025
Perfect
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Philippe C.
Rating: 5 out of 5
following a purchase from 28/07/2025
very good
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F
Frederic C.
Rating: 5 out of 5
following a purchase from 31/07/2025
Perfect, immediate shipping as usual.
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F
Florent C.
Rating: 5 out of 5
following a purchase from 25/07/2025
Perfect
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G
Gérard D.
Rating: 5 out of 5
following a purchase from 31/07/2025
Everything went well as announced. I recommend your site to the community
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Jean-Pierre C.
Rating: 5 out of 5
following a purchase from 31/07/2025
Battery compliant with the order Arrived on time Perfect packaging Good value for money
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F
Fred O.
Rating: 5 out of 5
following a purchase from 31/07/2025
Product as described, fast shipping
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