Customer reviews of Materiel-velo.com

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 992 published reviews
5 11,9k 92% 4 634 5% 3 173 1% 2 93 1% 1 155 1%

Summary of reviews

The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.

Reviews 1, 2, 3, 4 and 5 stars

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R
Rémy J.
Rating: 5 out of 5
following a purchase from 22/07/2025
Perfect
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Nathan S.
Rating: 5 out of 5
following a purchase from 17/07/2025
Fast and quality shipping. Parts and descriptions meet my expectations.
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Patrick P.
Rating: 5 out of 5
following a purchase from 22/07/2025
Excellent product.
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Yves M.
Rating: 5 out of 5
following a purchase from 10/07/2025
Product as described, delivered on time!
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B
Bernard B.
Rating: 5 out of 5
following a purchase from 21/07/2025
Order of gels from the brand 226ers blackcurrant flavor (blueberry) that I usually use and which fully satisfy me in terms of nutrition
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Gilbert V.
Rating: 5 out of 5
following a purchase from 18/07/2025
Very satisfied with this company
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Laurent B.
Rating: 1 out of 5
following a purchase from 14/07/2025
Ordered received not conforming, zero after-sales service
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Response from Materiel-velo.com
Hello,

We are sorry to learn that you received a product that does not conform to your order.

After verification, we unfortunately do not find any exchange or request from you with our after-sales service. Our team is, however, available and mobilized to resolve this type of situation as quickly as possible.

We invite you to contact us via our contact form or by phone so that we can identify the problem and provide you with an appropriate solution.

Best regards,
The team at Materiel-velo.com
R
Raymond L.
Rating: 5 out of 5
following a purchase from 02/07/2025
THERE IS A RELATIONSHIP OF TRUST BETWEEN US. Thank you
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Marielene B.
Rating: 5 out of 5
following a purchase from 19/07/2025
Perfect, ultra-fast shipping, very short delivery time!
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Olivier B.
Rating: 5 out of 5
following a purchase from 17/07/2025
Product received in a short time
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F
Franck L.
Rating: 5 out of 5
following a purchase from 22/07/2025
Reliable site, fast order, attentive staff. However, I encountered a problem with some tires and they resolved the issue without too much difficulty, I recommend
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Joël L.
Rating: 5 out of 5
following a purchase from 20/07/2025
Competitive prices, quick processing of the order and fast shipping.
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Frédéric L.
Rating: 4 out of 5
following a purchase from 21/07/2025
Apart from the small size issue with the tire, the packages were sent well prepared and protected.
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Richard D.
Rating: 5 out of 5
following a purchase from 19/07/2025
Fast and serious delivery
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Michel C.
Rating: 5 out of 5
following a purchase from 21/07/2025
Very fast delivery, impeccable service. Thank you.
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Thierry F.
Rating: 5 out of 5
following a purchase from 22/07/2025
Very good site for selling very good quality equipment at a fair price, I recommend
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Claude D.
Rating: 5 out of 5
following a purchase from 17/07/2025
Very efficient customer service.
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Jean Marc C.
Rating: 5 out of 5
following a purchase from 17/07/2025
Perfect
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Yves L.
Rating: 3 out of 5
following a purchase from 22/07/2025
Hello, following a fall, I had to replace material on the right side, notably a Shimano Dura Ace 12-speed rear derailleur. I was surprised to find the derailleur in a plastic bag and not in its original packaging upon opening the box. Nothing indicated this 'small detail' on your site.
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Response from Materiel-velo.com
Hello,

Thank you for your feedback. We understand your surprise upon receiving your Shimano Dura-Ace 12-speed derailleur in a plastic bag rather than in its original packaging.

Please note that in some cases, the packaging may indeed be done by us. This does not alter their quality, origin, or warranty. It is indeed a product from Shimano, perfectly new and authentic, benefiting from all the manufacturer's guarantees.

We take note of your comment and will consider how to better indicate this type of case on our site.

Remaining at your disposal for any further questions,
Best regards,

The Materiel-velo.com team
E
Eric B.
Rating: 5 out of 5
following a purchase from 20/07/2025
Conforms and quick deadlines
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Gérard D.
Rating: 5 out of 5
following a purchase from 17/07/2025
Fast shipping, material conforms to the description. Very satisfied
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Damien M.
Rating: 5 out of 5
following a purchase from 17/07/2025
very serious site Fast delivery
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Gregory L.
Rating: 5 out of 5
following a purchase from 23/07/2025
Super fast delivery, Michelin tires at a great price, I recommend
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Alain R.
Rating: 5 out of 5
following a purchase from 18/07/2025
Great site: lots of choices with very interesting prices. Very fast delivery. Keep it up
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Stéphane L.
Rating: 5 out of 5
following a purchase from 21/07/2025
Very satisfied with the delivery and the product that meets my expectations
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Michel M.
Rating: 5 out of 5
following a purchase from 21/07/2025
Always perfect.
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Patrick R.
Rating: 5 out of 5
following a purchase from 22/07/2025
Perfect delivery best price
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Laurent G.
Rating: 5 out of 5
following a purchase from 22/07/2025
Delivery compliant and fast.
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Jean Claude T.
Rating: 5 out of 5
following a purchase from 19/07/2025
Always perfect!!!!
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L
Landry B.
Rating: 5 out of 5
following a purchase from 22/07/2025
Deadline respected. Good reception in the store (pickup location). Brief experience to renew.
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Laurent B.
Rating: 5 out of 5
following a purchase from 17/07/2025
Fast delivery, rims as described and in good condition. Not tested to date.
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Georges W.
Rating: 5 out of 5
following a purchase from 18/07/2025
Fast shipping and a great selection on the site.
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Gerard I.
Rating: 5 out of 5
following a purchase from 17/07/2025
As usual, fast and reliable. Thank you.
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E
Eric M.
Rating: 5 out of 5
following a purchase from 22/07/2025
Very practical for transport and protects the wheel well, highly recommend.
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Jean-Marc D.
Rating: 5 out of 5
following a purchase from 22/07/2025
Very professional, fast shipping
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Jacky A.
Rating: 5 out of 5
following a purchase from 18/07/2025
Highly recommended. Fast shipping and item as ordered.
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David V.
Rating: 4 out of 5
following a purchase from 18/07/2025
I was able to meet a friendly and helpful salesperson at the Clermont/Cournon agency
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Jean Claude C.
Rating: 5 out of 5
following a purchase from 15/07/2025
Good responsiveness.
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Sophie D.
Rating: 4 out of 5
following a purchase from 19/07/2025
Order received quickly! It's perfect!
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B
Bruno B.
Rating: 5 out of 5
following a purchase from 18/07/2025
Very satisfactory order
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