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J
Rating: 4 out of 5
Quality of textiles is acceptable, fast delivery.
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 992 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
Delivery times are getting longer.
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A
Rating: 4 out of 5
Well received, correct.
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D
Rating: 4 out of 5
Well received within good time.
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H
Rating: 1 out of 5
Delivery on time and well packaged, thank you
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E
Rating: 4 out of 5
For this order it's ok, well packaged, not broken. But it's a shame that there is no possibility to rate when the service is not good, e.g.: order XWTLQPREF rim on promotion and whose delivery price was initially €40 but received after my phone call which lasted 20 minutes to get a consultant and tell me that finally the shipping price is €180! While other sites charge €90. Even with the Elite card, no commercial proposal made to regular customers.
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M
Rating: 2 out of 5
I ordered a syringe with a tap and the saddle was not delivered, does not match the photos
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S
Rating: 1 out of 5
Fast delivery, however the package was very damaged, even crushed; fortunately it contained tires, otherwise I would have refused it. I regret that you did not want to take back my 25 tires.
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Response from Materiel-velo.com
Hello Serge,
Thank you for your feedback. We are glad that the delivery was fast, but we apologize for the condition of the package upon arrival. Unfortunately, we do not control the handling of the package once it is with the carrier.
We will report this information to them.
Best regards,
The team at Materiel-velo.com
Thank you for your feedback. We are glad that the delivery was fast, but we apologize for the condition of the package upon arrival. Unfortunately, we do not control the handling of the package once it is with the carrier.
We will report this information to them.
Best regards,
The team at Materiel-velo.com
D
Rating: 3 out of 5
Product conforms and delivery within the deadlines.
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A
Rating: 4 out of 5
always satisfied with materiel-velo, choice, price, delivery time but problem to return a product how to send it back? I went through the post office it cost me a lot!
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D
Rating: 4 out of 5
simple and effective
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P
Rating: 4 out of 5
Always as serious and responsive. Clean and well-packaged parcels.
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G
Rating: 4 out of 5
Two days late for delivery, a month ago for the same product one day late. Not serious
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C
Rating: 4 out of 5
Perfect packaging, speed of delivery. However, I have a reservation regarding the pedal, shouldn't it be delivered in its original packaging, in other words, Shimano box?
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Y
Rating: 4 out of 5
Very interesting price on the product. I remove 1 star for the shipping delay of the package (6 days) while the items were in stock.
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M
Rating: 4 out of 5
Perfect
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A
Rating: 4 out of 5
No problem. Everything went normally. The order was accurate.
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C
Rating: 4 out of 5
material well received not yet installed
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C
Rating: 3 out of 5
Satisfied with the products, but the preparation and shipping of the products is very long, almost a week.
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Response from Materiel-velo.com
Hello Cedric,
Thank you for your feedback and for your satisfaction regarding our products. We apologize for the preparation and shipping delay you encountered. One of the items was mentioned as shipping within 2-4 days as it was being restocked.
Best regards,
The Materiel-velo.com team
Thank you for your feedback and for your satisfaction regarding our products. We apologize for the preparation and shipping delay you encountered. One of the items was mentioned as shipping within 2-4 days as it was being restocked.
Best regards,
The Materiel-velo.com team
S
Rating: 4 out of 5
Delivery times in stores a bit too optimistic but the service is well rendered.
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T
Rating: 3 out of 5
Package delivered with a 3-week delay.
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A
Rating: 2 out of 5
A bit disappointed with my experience. The package arrived in a rather degraded state, which suggests that it was not handled with much care, either during its preparation or during transport (DPD). Nothing to say about the textile received, which was in good condition and met my expectations. However, the same cannot be said for the rest of the order: a tube of chain lubricant had a broken cap, and the ceramic grease tube was punctured.
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Response from Materiel-velo.com
Hello Alexandre,
Thank you for taking the time to share your experience with us. We are sincerely sorry to learn that your package arrived in a degraded state and that some items did not meet your expectations. Your feedback is valuable and helps us improve our services.
We will investigate this situation with our logistics team and with DPD to prevent this from happening again.
We will send you an email directly to find a quick solution.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your experience with us. We are sincerely sorry to learn that your package arrived in a degraded state and that some items did not meet your expectations. Your feedback is valuable and helps us improve our services.
We will investigate this situation with our logistics team and with DPD to prevent this from happening again.
We will send you an email directly to find a quick solution.
Best regards,
The Materiel-velo.com team
M
Rating: 4 out of 5
Fast delivery quality products
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P
Rating: 3 out of 5
I am disappointed that the lamp does not have the connection to recharge it.
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I
Rating: 4 out of 5
Some references not available, but what is available is delivered quickly at reasonable prices
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F
Rating: 4 out of 5
Nothing to report
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G
Rating: 4 out of 5
The delivery was made satisfactorily. I did not use the product. It is a pity that there is no satisfactory relay point in my municipality.
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J
Rating: 4 out of 5
Clear product description, good price, the duration of shipping could be a bit clearer.
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P
Rating: 4 out of 5
Everything very well on time. With great quality and price
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M
Rating: 3 out of 5
It's my fault, the parts do not correspond, especially for my SIDI shoes.
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M
Rating: 4 out of 5
Perfect delivered as promised I am satisfied
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G
Rating: 4 out of 5
No worries the ordered material is assembled and works perfectly.
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L
Rating: 1 out of 5
Delivery is definitely causing a lot of problems, the package arrived somewhere other than my home, but now it's a habit... Yet everything is well indicated...
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F
Rating: 2 out of 5
No, because I ordered the wrong model of Cannondale stem for the bike
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F
Rating: 4 out of 5
Speed
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B
Rating: 3 out of 5
A processing delay for the order was a bit long, the delivery time being announced between 1 and 2 days, the order was taken into account 4 days later. Fortunately, Mondial Relay made up for it by delivering in 24 hours.
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V
Rating: 4 out of 5
Good
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P
Rating: 4 out of 5
received on time
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J
Rating: 3 out of 5
Super quality as always with Materiel Velo. It's a shame not to be informed during stock shortages.
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E
Rating: 1 out of 5
Very disappointed with this order as it arrived a month after the expected date. A little communication would have changed everything because an order for a 'bike' is never urgent. Moreover, the delivery person never came to my house, as I was present; he left the package with a merchant.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that your order did not arrive within the expected time and that the delivery was not optimal. Your feedback is valuable and helps us improve our communication and services.
Unfortunately, we encountered supply issues, particularly with one of the products in your order.
Please do not hesitate to contact us directly for your next order or project so that we can offer a gesture.
Best regards,
The team at Materiel-velo.com
Thank you for taking the time to share your experience. We are sincerely sorry to hear that your order did not arrive within the expected time and that the delivery was not optimal. Your feedback is valuable and helps us improve our communication and services.
Unfortunately, we encountered supply issues, particularly with one of the products in your order.
Please do not hesitate to contact us directly for your next order or project so that we can offer a gesture.
Best regards,
The team at Materiel-velo.com