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C
Rating: 3 out of 5
Order conforms but really very long reception delays.
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 11 746 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Reviews 1, 2, 3 and 4 stars
Reset filtersY
Rating: 1 out of 5
Poor description on the site and lack of communication
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S
Rating: 4 out of 5
Order of 2 Shimano 105 chains, 11 speed road and 12 speed MTB. Products matching my request, it's ok.
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D
Rating: 4 out of 5
Materials received with a few days delay. Overall satisfied.
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M
Rating: 3 out of 5
Delivery error, 2 rear wheels instead of a pair of wheels. I am still waiting for the front wheel... To be continued.
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J
Rating: 4 out of 5
I received my order, it meets my expectations, but just a bit late compared to my needs. Best regards.
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T
Rating: 2 out of 5
Too long to receive!!!!!
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your opinion. We are sorry to learn that the delay in receiving your order did not meet your expectations. We experienced a supply delay regarding the pads in your order. We are dependent on supplier delays which can exceptionally be extended as in your case. These remain isolated situations.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your opinion. We are sorry to learn that the delay in receiving your order did not meet your expectations. We experienced a supply delay regarding the pads in your order. We are dependent on supplier delays which can exceptionally be extended as in your case. These remain isolated situations.
Best regards,
The Materiel-velo.com team
J
Rating: 4 out of 5
Top quality and timing.
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J
Rating: 4 out of 5
Nothing to report
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M
Rating: 3 out of 5
Despite the product description, the ordered material is not compatible with my bike. I will return it to the store.
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N
Rating: 4 out of 5
My order met my expectations!!! Best regards.
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F
Rating: 3 out of 5
Fast service but after a follow-up. Regrettable.
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M
Rating: 4 out of 5
Very positive feedback on the order. However, very negative feedback on my visit to the store in Dijon.
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M
Rating: 4 out of 5
compliant
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D
Rating: 4 out of 5
Nothing to complain about
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T
Rating: 4 out of 5
Correct price, deadline respected
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V
Rating: 1 out of 5
Hello, Very difficult if not impossible to return a product. The information and return procedures are difficult (impossible to find). Nothing is indicated regarding costs when trying to return.
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Response from Materiel-velo.com
Hello Vidal Roger,
Thank you for your feedback. We are sorry to hear that you encountered difficulties with the return process. Your experience is important to us, and we will work to improve the clarity of the information on this subject. You can find the return conditions directly in the tab at the bottom of the page of the site or directly via your order space.
Please do not hesitate to contact our customer service, who will be happy to assist you.
Best regards,
The team at Materiel-velo.com
Thank you for your feedback. We are sorry to hear that you encountered difficulties with the return process. Your experience is important to us, and we will work to improve the clarity of the information on this subject. You can find the return conditions directly in the tab at the bottom of the page of the site or directly via your order space.
Please do not hesitate to contact our customer service, who will be happy to assist you.
Best regards,
The team at Materiel-velo.com
G
Rating: 4 out of 5
Nothing to report
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C
Rating: 4 out of 5
very professional
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B
Rating: 4 out of 5
Products conform to the descriptions. Delivery in 24 hours, great.
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A
Rating: 2 out of 5
Being absent during the delivery person's visit, he left the package at a drop-off point in a neighboring village. I received no information for a week. It was only after asking your services that you informed me of where to find my package, which I retrieved just in time before its return. Your services are okay but the delivery person... The equipment corresponds to my request.
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Response from Materiel-velo.com
Hello Alain,
Thank you for your feedback and we are glad to learn that the equipment corresponds to your request. We understand your frustration regarding the delivery and take your comments very seriously. It happens that delivery people take the initiative to drop off packages at a relay point when the initial delivery is not possible. However, this is an isolated event and independent of our will.
Best regards,
The Materiel-velo.com team
Thank you for your feedback and we are glad to learn that the equipment corresponds to your request. We understand your frustration regarding the delivery and take your comments very seriously. It happens that delivery people take the initiative to drop off packages at a relay point when the initial delivery is not possible. However, this is an isolated event and independent of our will.
Best regards,
The Materiel-velo.com team
G
Rating: 4 out of 5
Material confirmed to the order. Fast delivery.
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J
Rating: 4 out of 5
Pair of DT SWISS wheels ordered, with a defective front wheel, hence return to DT SWISS for warranty (exchange) - The cassette was poorly reassembled, leading to an indexing problem corrected by my bike mechanic - 1 month without a wheel but I remain overall satisfied despite these setbacks for the professionalism and availability of the technicians at Matériel Vélo :)
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L
Rating: 3 out of 5
Supposed to be delivered in two days, in the end more than a week and a half, disappointed... The product was however in line with my expectations.
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A
Rating: 4 out of 5
nothing to say
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D
Rating: 3 out of 5
I ordered a pair of DT Swiss Arc 1400 wheels that I paid for. They were sold and I never received them.
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G
Rating: 1 out of 5
Impossible to just make a size exchange due to a size error
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your opinion. We are sorry to hear that you encountered difficulties in exchanging your product. Your feedback is valuable and will help us improve our service.
It is indeed possible to arrange an exchange when stock allows.
Please do not hesitate to contact us directly so that we can assist you in your process.
Best regards,
The team at Materiel-velo.com
Thank you for taking the time to share your opinion. We are sorry to hear that you encountered difficulties in exchanging your product. Your feedback is valuable and will help us improve our service.
It is indeed possible to arrange an exchange when stock allows.
Please do not hesitate to contact us directly so that we can assist you in your process.
Best regards,
The team at Materiel-velo.com
P
Rating: 4 out of 5
A bit long delay but package received clean and well packaged. Products correspond well.
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M
Rating: 4 out of 5
very good
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J
Rating: 1 out of 5
Ordered tubeless tires, received non-tubeless tires...
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your opinion. We are sincerely sorry to hear that you received inappropriate tires. Your satisfaction is our priority, and we will ensure that this situation is rectified quickly. We have sent you an email to acknowledge and address this issue.
Best regards,
The team at Materiel-velo.com
Thank you for taking the time to share your opinion. We are sincerely sorry to hear that you received inappropriate tires. Your satisfaction is our priority, and we will ensure that this situation is rectified quickly. We have sent you an email to acknowledge and address this issue.
Best regards,
The team at Materiel-velo.com
G
Rating: 4 out of 5
Perfect, too bad we can't leave the package in the mailbox. It requires being present at delivery.
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J
Rating: 3 out of 5
Good evening, I suppose this situation is independent of your will, however, I had to wait two weeks to receive my package due to a stock shortage. However, during this time, the product remained available for sale online with a delivery time announced of 2 to 4 days, which surprised me. This is the first time this has happened to me so I do not hold it against you and I will continue to order from your site.
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Response from Materiel-velo.com
Hello Jacky,
Thank you for taking the time to share your experience. We understand your frustration regarding the delivery delay and the availability displayed for your product. Please know that we are doing everything we can to improve our stock management and avoid such situations in the future. We are pleased to know that you continue to trust us for your future orders and remain at your disposal for any questions.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your experience. We understand your frustration regarding the delivery delay and the availability displayed for your product. Please know that we are doing everything we can to improve our stock management and avoid such situations in the future. We are pleased to know that you continue to trust us for your future orders and remain at your disposal for any questions.
Best regards,
The Materiel-velo.com team
J
Rating: 4 out of 5
Choice, fast shipping.
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F
Rating: 4 out of 5
Good product
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P
Rating: 1 out of 5
Complete satisfaction.
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C
Rating: 4 out of 5
Ok
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G
Rating: 1 out of 5
Perfect. Great job to all your collaborators
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S
Rating: 4 out of 5
Perfect as usual
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J
Rating: 4 out of 5
Customer service is top!!
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J
Rating: 4 out of 5
Be careful, you sell things that you supposedly have in stock and after payment, no more stock... and this is not the first time this has happened to me, not cool!!!
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