The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Material conforms to the order, just that my delivery took a bit of time, I think there was an oversight, I followed up with a message after about fifteen days and the matter was resolved in two days, no problem.
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C
Clément G.
Rating: 4 out of 5
following a purchase from 09/03/2026
Top delivery. Product ok to see in the long term
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Jean-Luc P.
Rating: 4 out of 5
following a purchase from 09/03/2026
Quality service
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Frédéric B.
Rating: 4 out of 5
following a purchase from 09/03/2026
Nothing to report, product compliant and deadline respected
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Roland N.
Rating: 2 out of 5
following a purchase from 09/03/2026
I made a mistake the first time because I did not take the right tire width. I returned it for an exchange. On the second shipment, I received the correct width but in a brown color. I decided to keep them because it would have cost me more to return than to keep the tires. Since this is the only site where I make mistakes, I conclude that it could be better presented to avoid these errors.
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Didier G.
Rating: 4 out of 5
following a purchase from 09/03/2026
Good
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Alain B.
Rating: 4 out of 5
following a purchase from 04/03/2026
Fast delivery package in good condition and product perfect nothing to complain about
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Pascal B.
Rating: 4 out of 5
following a purchase from 08/03/2026
Delivery on time
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Bruno P.
Rating: 4 out of 5
following a purchase from 06/03/2026
very happy
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Jean Jacques R.
Rating: 4 out of 5
following a purchase from 02/03/2026
Fairly fast shipping and compliant items
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Eric V.
Rating: 4 out of 5
following a purchase from 05/03/2026
Satisfied with my order. Received on time
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Yannick T.
Rating: 4 out of 5
following a purchase from 05/03/2026
Several orders, never disappointed
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Arnaud D.
Rating: 4 out of 5
following a purchase from 05/03/2026
Hello, I found the delivery a bit long and lacking package tracking. Best regards
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Didier B.
Rating: 4 out of 5
following a purchase from 15/02/2026
very good
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Nicolas B.
Rating: 4 out of 5
following a purchase from 27/02/2026
Good welcome.
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Jean-Yves L.
Rating: 3 out of 5
following a purchase from 23/02/2026
The order finally arrived at its destination with a significant delay that did not affect my trust and satisfaction in the end.
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Xavier P.
Rating: 4 out of 5
following a purchase from 04/03/2026
Good communication regarding order and delivery tracking
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Franck G.
Rating: 4 out of 5
following a purchase from 04/03/2026
Competitive prices but a bit long delivery time.
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Alain N.
Rating: 4 out of 5
following a purchase from 24/02/2026
Delivery time a bit too long
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Morgan G.
Rating: 4 out of 5
following a purchase from 03/03/2026
Good on sending and speed. However, the product does not match what I ordered. I had ordered tires in 700/32 and those received are measured at 700/27... and regardless of the wheels used... for Roubaix I would be too tight... I will order elsewhere to be sure of what I will receive.
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Arthur V.
Rating: 2 out of 5
following a purchase from 02/03/2026
The box arrived torn. The rear wheel axle was sticking out a bit, and the end piece allowing for the correct spacing was lost during transport, so I couldn't put them on my frame. Fortunately, the shop next door found the part for me.
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Response from Materiel-velo.com
Hello Arthur,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order arrived in an unsatisfactory state. Your satisfaction is our priority, and we are constantly working to improve our packaging to avoid this type of inconvenience.
We are glad that you were able to find a solution quickly. Please do not hesitate to contact us for any assistance or complaint, we are here to help you.
Best regards,
The Materiel-velo.com team
C
Cyrille M.
Rating: 3 out of 5
following a purchase from 01/03/2026
I ordered a Continental GP 5000S TR tire in 25 and once mounted, I found it narrow, the diameter of the 25 tire was 23, it's not the first time I order from Continental and usually the 25s are generally between 26 and 27 in diameter once mounted.
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Pauline D.
Rating: 2 out of 5
following a purchase from 02/03/2026
The jersey was dirty at the sleeve and there was a small brown stain
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Response from Materiel-velo.com
Hello Pauline,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that the jersey you received did not meet your expectations. This does not reflect our quality standards. We invite you to contact us so that we can rectify this situation.
Best regards,
The Materiel-velo.com team
L
Leandre H.
Rating: 4 out of 5
following a purchase from 27/02/2026
Fast and well-followed order, too bad the delivery is charged for an item at €200+
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Maurice D.
Rating: 3 out of 5
following a purchase from 28/02/2026
Disappointed by the size being too small.
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Eric G.
Rating: 1 out of 5
following a purchase from 27/02/2026
Hello, the order, nothing to complain about, the only issue was delivery with a one-day delay.
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Philippe C.
Rating: 4 out of 5
following a purchase from 10/02/2026
Product compliant
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Pierre M.
Rating: 4 out of 5
following a purchase from 01/03/2026
Always so serious.
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Elodie G.
Rating: 4 out of 5
following a purchase from 16/02/2026
I ordered a mountain bike protection t-shirt for my 10-year-old son. The item was of good quality but I had to return it because it was too small. That's why I take away one star: children's sizes are (currently) poorly explained, it's hard not to make a mistake.
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Ponchon D.
Rating: 4 out of 5
following a purchase from 24/02/2026
Impeccable
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Miguel Ángel M.
Rating: 4 out of 5
following a purchase from 23/02/2026
Good quality and service
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David P.
Rating: 4 out of 5
following a purchase from 25/02/2026
Top
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F
Francisco José D.
Rating: 1 out of 5
following a purchase from 26/02/2026
I still haven't received my order. Three weeks have passed
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Response from Materiel-velo.com
Hello good morning ;
We are contacting you upon seeing your message to inform you that you well know the status of your order, which was sent on time and is blocked in customs awaiting the procedure they carry out in customs, so we believe it is unfair to make such a comment knowing that it is beyond our competencies
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Ludovic M.
Rating: 3 out of 5
following a purchase from 19/02/2026
Processing delays of a week because the product was out of stock despite the product sheet indicating fast shipping. Quick response from customer service. Once shipped, fast delivery.
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Soyez F.
Rating: 3 out of 5
following a purchase from 26/02/2026
Hello, I received my package in 5 days and not in 24 to 48 hours. Mr. be
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Bernard M.
Rating: 4 out of 5
following a purchase from 26/02/2026
Perfect
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Jean-Paul C.
Rating: 4 out of 5
following a purchase from 26/02/2026
Product compliant with the description. Comfortable. A bit large size.
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Jean Paul J.
Rating: 4 out of 5
following a purchase from 23/02/2026
Apart from the non-respected delivery date, everything is ok
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Jean Marcellin L.
Rating: 2 out of 5
following a purchase from 10/02/2026
Delay too long
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Stephanie P.
Rating: 1 out of 5
following a purchase from 25/02/2026
Fast delivery but not yet served because for gifting
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