The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
I do not speak French, so I comment in English. The ordered product was delivered broken to me, but I was allowed to return it for free. Later I got the product delivered in a correct state.
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Guillaume B.
Rating: 2 out of 5
following a purchase from 03/01/2026
Delivery time too long
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We are sorry to learn that the delivery time did not meet your expectations. The item ordered was indicated as shipping within 2-4 days at the time of your order.
We shipped your order as soon as we received the restocking, which unfortunately arrived a few days late. The delivery took place within 48 hours after shipping.
We strive to minimize our delays to satisfy you and are sure we can do better next time.
Best regards,
The Materiel-velo.com team
J
Jean-Marc S.
Rating: 4 out of 5
following a purchase from 12/01/2026
Top notch
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David L.
Rating: 3 out of 5
following a purchase from 10/01/2026
As always, DPD deliveries are catastrophic!!!
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Alain R.
Rating: 4 out of 5
following a purchase from 10/01/2026
Very good material at an unbeatable price!
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De Bellis F.
Rating: 2 out of 5
following a purchase from 26/11/2025
I have not yet received everything!
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Response from Materiel-velo.com
Hello,
Thank you for your feedback and we are sorry to learn that there was a significant delay in delivery. Indeed, your package was held by Swiss customs for about ten days. This is an event beyond our control, but we have noted that your order was delivered today.
Best regards,
The Materiel-velo.com team
O
Olivier D.
Rating: 4 out of 5
following a purchase from 09/01/2026
Be careful, it runs small. But very good.
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Ludovic O.
Rating: 1 out of 5
following a purchase from 01/01/2026
The delivery time was too long (more than 15 days), whereas it was indicated 2-4 days at the time of my order. Customer service explained to me that a part was missing but this was not indicated on the site. I was treated very poorly on the phone in the store when I called to find out where my order was: "There's no point in calling, as long as you haven't received it in May". However, it turned out that the order had arrived at the store and I had not been notified. He obviously did not apologize. I will not order from Matériel Vélo again.
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Response from Materiel-velo.com
Hello,
We are sorry for this unusually long delay. It rarely happens that the 2-4 day delay is slightly extended due to our supplier's delay.
We are sorry that your first experience with us was negative and remain at your disposal by email or phone 04 74 694 694. We are confident that we can prove to you that this was an isolated case and satisfy you on a future experience with Materiel-velo.com
The Materiel-velo.com team
D
Didier R.
Rating: 2 out of 5
following a purchase from 11/01/2026
Instructions unclear and impossible to fix on the seat post. The rubber has also broken. A loyal customer of Matériel Vélo, I am disappointed.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback and we are sorry to learn that your experience was not satisfactory with this product. We have not received similar feedback regarding this product. Please do not hesitate to contact us via the customer service form directly so that we can provide you with a solution if possible.
Best regards,
The Matériel Vélo team
G
Georges C.
Rating: 1 out of 5
following a purchase from 05/01/2026
Fast delivery of products to French Guiana
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Response from Materiel-velo.com
Hello Georges,
Thank you for your feedback and we are pleased to hear that you appreciated the speed of our delivery in French Guiana. However, you gave one star out of five which does not really correspond to your opinion.
Could you please modify it?
Best regards,
The Materiel-velo.com team
P
Philippe T.
Rating: 3 out of 5
following a purchase from 08/01/2026
Item presented on the Internet does not correspond to the accounting of the bike of the Home Trainer, which was well mentioned on the site (hence 1 star). Nevertheless, very quick reaction for a return at no charge (which is worth 5 stars on this point). Hence an average of 2 stars
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Joel F.
Rating: 4 out of 5
following a purchase from 07/01/2026
Very satisfied
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Steeve B.
Rating: 2 out of 5
following a purchase from 29/12/2025
Processing an exchange is too long... with product return
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Response from Materiel-velo.com
You returned a pair of shoes without its original packaging, which normally makes the return non-compliant with our return conditions.
You then indicated that you wanted an exchange for another size, leaving us the choice between two different sizes. We therefore contacted you to find out which specific size you wanted, but no response was received despite our message.
In the absence of a response from you for fifteen days, and in order to close the file, we proceeded to send a replacement order.
We also draw your attention to the fact that your request involved a change of size greater than two sizes, which is not trivial and generally requires explicit validation from the customer, given the constraints of availability and size consistency.
We are sincerely sorry if you perceived unsatisfactory treatment from our after-sales service. However, we believe we have done what was necessary to respond favorably to your request, despite an initially non-compliant situation with the return conditions.
We remain at your disposal for any further information.
Best regards,
The Materiel-velo.com team
B
Baurand B.
Rating: 4 out of 5
following a purchase from 05/01/2026
Perfect, delivery time top notch, order compliant
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Jean Paul R.
Rating: 1 out of 5
following a purchase from 27/12/2025
deadline not respected
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Response from Materiel-velo.com
We would like to sincerely apologize for the delay in the delivery of your order and for the inconvenience caused.
This delay is beyond our control. Indeed, traffic conditions were heavily disrupted due to the recent snow episode, compounded by logistical difficulties related to the high volume of shipments during the end-of-year holidays. These exceptional circumstances unfortunately slowed down the delivery of parcels across the entire transport network.
M
Marc B.
Rating: 3 out of 5
following a purchase from 30/12/2025
The delivery time is long considering the shipping costs for a package of about 200 grams
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Response from Materiel-velo.com
We would like to sincerely apologize for the delay observed in the delivery of your order and for the inconvenience caused.
This delay is independent of our will. Indeed, traffic conditions were heavily disrupted due to the recent snow episode, to which were added logistical difficulties related to the high influx of shipments during the end-of-year holidays. These exceptional circumstances unfortunately slowed down the delivery of packages across the entire transport network.
Y
Yannick S.
Rating: 1 out of 5
following a purchase from 29/12/2025
Order of a chain derailleur. It only derails! nothing is provided to secure the axle
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Martial C.
Rating: 1 out of 5
following a purchase from 28/12/2025
I am unhappy with the product because it did not stick, making it very complicated to install.
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Response from Materiel-velo.com
Thank you for your feedback, your experience is important to us. We are sorry that this product does not provide you with complete satisfaction. To date, we have not recorded any complaints about this product.
Our after-sales service is also at your disposal by email or directly by phone (04 74 694 694).
D
Daniel F.
Rating: 4 out of 5
following a purchase from 27/12/2025
The delivery was quite long, probably due to the 'preparation' for New Year's Eve at DPD! Those party-goers. No impact on the use of my tire, I do not ride in negative temperatures! Best regards
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Franck D.
Rating: 3 out of 5
following a purchase from 27/12/2025
Problem with the delivery person, the package was dropped off at another pickup point far from my home.
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Jacques B.
Rating: 4 out of 5
following a purchase from 26/12/2025
No problem
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Claudio A.
Rating: 1 out of 5
following a purchase from 26/12/2025
Product not provided in its original box, Pirelli p zero 700x28 NEVER buy!!! Impossible to mount on rim!!! they don't hold pressure
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Patrick P.
Rating: 2 out of 5
following a purchase from 27/12/2025
Package still not received...
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Response from Materiel-velo.com
We are sorry for the inconvenience. Your package was returned to us due to a delivery impossibility and we sent you an email on 09/01 to offer to reship it.
While waiting for your response, we remain at your disposal at 04 74 694 694 or via the contact form.
M
Michel C.
Rating: 3 out of 5
following a purchase from 29/12/2025
Hello, your site is good, I have nothing against you, and I will recommend, but the delivery was too long, that’s why I put 3 stars.
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Thomas G.
Rating: 2 out of 5
following a purchase from 02/12/2025
Order placed on 02/12, received on the 31st and not in full. Otherwise, customer service is reachable.
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Response from Materiel-velo.com
Hello Thomas,
Thank you for taking the time to share your experience. We are sorry to learn that your order was not delivered in full due to a shortage from our supplier and we have refunded the missing part. Rest assured that we are doing our best to improve our services.
Best regards,
The Materiel-velo.com team
R
Richard T.
Rating: 1 out of 5
following a purchase from 24/12/2025
Perfect, I am very happy
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Paolo B.
Rating: 4 out of 5
following a purchase from 23/12/2025
As always, I am satisfied, thank you.
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Christophe M.
Rating: 4 out of 5
following a purchase from 23/12/2025
Tire received outside its original packaging but no defects noted. Product conforms to the order.
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Patrick G.
Rating: 4 out of 5
following a purchase from 22/12/2025
You have. Everything is ok
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Arnaud R.
Rating: 4 out of 5
following a purchase from 20/12/2025
Delivery arrived 1 day late, unfortunate for Christmas but otherwise very good
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Xavier S.
Rating: 3 out of 5
following a purchase from 17/11/2025
My order arrived with a month delay. I had to follow up several times but I was always well received and well accompanied.
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Arnaud L.
Rating: 4 out of 5
following a purchase from 14/12/2025
Good contact with customer service. Rating of 4/5 only related to the very long delivery; which can be understandable during this end-of-year period.
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Emmanuel M.
Rating: 1 out of 5
following a purchase from 20/12/2025
I am satisfied with Materiel Vélo but not with the carrier DPD whose service is deplorable.
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Pierre P.
Rating: 2 out of 5
following a purchase from 20/12/2025
5
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Thierry B.
Rating: 4 out of 5
following a purchase from 19/12/2025
Site with quality products and interesting commercial operations. Too bad loyalty is not rewarded.
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Alexandre H.
Rating: 3 out of 5
following a purchase from 27/11/2025
Good product, properly packaged. 3 stars for the shipping delay, having supply issues is okay, but given the initial shipping delay announced on the site, it was not feasible for a product that was not in stock. For a first purchase, this does not instill confidence for a future purchase regarding shipping times. So if you are not in a hurry and you take into account to multiply the announced delay by 4 or 5, no problem. However, if you rely on the announced delay with a small margin there ....
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Xim P.
Rating: 4 out of 5
following a purchase from 18/12/2025
All ok
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Lukas A.
Rating: 2 out of 5
following a purchase from 16/12/2025
The shipping costs are too high.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We understand that shipping costs can be a concern and we are continually looking for solutions to improve our customers' experience. Please note that the fees you paid are only a contribution to costs that are actually much higher.
Best regards,
The Materiel-velo.com team
M
Michel M.
Rating: 4 out of 5
following a purchase from 15/12/2025
good
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