Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
I ordered wheels with disc and cassette mounting (mounting offered by the site) upon receipt and despite going through the workshop, the wheels arrived with the components not mounted. After claiming, I received a voucher equivalent to the value of the assembly but then I had to find someone to assemble the parts when I had chosen this site for this service. Finding a bike shop to assemble material that was not purchased from them is not great. I think there was a communication failure between the sales department and the assembly workshop which is not very serious and detrimental to the customer. For the rest, the ordered products are excellent and I think the site will do everything to improve its service
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C
Christophe V.
Rating: 1 out of 5
following a purchase from 24/10/2025
Great
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Jean Louis G.
Rating: 4 out of 5
following a purchase from 24/10/2025
package received in bad condition, box all crushed
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Frederic P.
Rating: 4 out of 5
following a purchase from 24/10/2025
Perfect
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Serge G.
Rating: 4 out of 5
following a purchase from 25/10/2025
A product could not be delivered, I would have appreciated being offered one or more similar products. Best regards
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Estelle B.
Rating: 1 out of 5
following a purchase from 25/10/2025
The size is not what is indicated on the site
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your experience. We are sorry to learn that the size of your product did not meet your expectations. Your feedback is valuable and we will review this to improve the accuracy of our information. Our after-sales service is here to handle your return request. Please do not hesitate to contact us for any further assistance, we are here to help!
Best regards,
The Materiel-velo.com team
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Pierre A.
Rating: 4 out of 5
following a purchase from 17/10/2025
Delivery time quite long
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Pierre D.
Rating: 4 out of 5
following a purchase from 23/10/2025
Disappointed by the last-minute cancellation when the product was supposed to be in stock in the store according to the website
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Marcel P.
Rating: 4 out of 5
following a purchase from 24/10/2025
Perfect.
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Stephane L.
Rating: 1 out of 5
following a purchase from 24/10/2025
When a credit cannot be deducted in its entirety because it is incompatible with a simple ongoing promotion, how do you call that?
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your opinion. After verification, your credit was indeed used in its entirety during your last order. Therefore, there was no loss of amount.
We remain at your disposal for any additional clarification via our customer service.
Best regards,
The Materiel-velo.com team
B
Benoît M.
Rating: 4 out of 5
following a purchase from 22/10/2025
Material well received. It was indicated 1 to 2 days for delivery. In fact, you need to count at least 5 days
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Jean-Pierre M.
Rating: 4 out of 5
following a purchase from 22/10/2025
delivered quickly and the material meets my expectations
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Thibault M.
Rating: 3 out of 5
following a purchase from 23/10/2025
Very good product
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Sebastien L.
Rating: 4 out of 5
following a purchase from 18/10/2025
Nothing to report
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Frederic R.
Rating: 4 out of 5
following a purchase from 13/10/2025
The order went well, however the delivery times were longer than those announced on the site.
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Jean-Louis D.
Rating: 1 out of 5
following a purchase from 17/09/2025
Bike material told me that my electric bike, purchased for 4000 € from them two and a half years ago, was not waterproof and could not ride in the rain. Having taken in water, they deemed it irreparable. The manufacturer restored it and told me that bike material did not know how to repair electric road bikes. And I won't even mention the many other troubles I had with their stores. I strongly advise against buying a bike from them. Absolutely to be avoided
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Response from Materiel-velo.com
We understand your disappointment and regret the situation encountered. Your bike, over three years old, was no longer covered by the manufacturer's warranty. After inspection, no structural waterproofing defect was found: the malfunctions seem more related to moisture infiltration due to prolonged use and insufficient maintenance.
The transfer of the bike to the manufacturer aimed to ensure a complete repair in accordance with the brand's standards, with a precise diagnosis of the entire electrical system.
We remain at your disposal for any additional clarification.
Best regards,
The Materiel-velo.com team
C
Cyril V.
Rating: 4 out of 5
following a purchase from 17/10/2025
Correct price for the quality choice but delivery can be a bit long sometimes.
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Michel P.
Rating: 3 out of 5
following a purchase from 20/10/2025
I had paid to be delivered at home and the carrier left my order 10 km away in a store without notifying me, that's borderline.
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Response from Materiel-velo.com
Hello,
We apologize for the inconvenience caused during delivery. Unfortunately, the drop-off of your package at a relay point is due to an incident beyond our control.
To compensate for this unforeseen event, the delivery fees have been credited as a voucher to your customer account.
We sincerely apologize again for this inconvenience.
Best regards,
The Materiel-velo.com team
F
Francis T.
Rating: 4 out of 5
following a purchase from 20/10/2025
Wheels difficult to assemble and also later when it will be time to change the brake discs
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Emmanuel A.
Rating: 4 out of 5
following a purchase from 17/10/2025
Fast service
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André R.
Rating: 2 out of 5
following a purchase from 17/10/2025
I returned the product because it did not suit me, and I have been waiting for news for 8 days; Colissimo Post Office deposit 8j02105201306 from 22/10
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Response from Materiel-velo.com
Thank you for your feedback.
Your return has been received and the refund was validated on 29/10.
We remain at your disposal if needed
The Materiel-velo.com team
A
Andre C.
Rating: 4 out of 5
following a purchase from 18/10/2025
Good and especially very fast
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Patrick A.
Rating: 4 out of 5
following a purchase from 11/10/2025
the ordered products always meet my expectations
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Jérôme L.
Rating: 3 out of 5
following a purchase from 14/10/2025
All ordered products met my expectations
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Hubert P.
Rating: 4 out of 5
following a purchase from 16/10/2025
hose not unpacked.
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Regis K.
Rating: 4 out of 5
following a purchase from 12/10/2025
1 week delivery
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Alain W.
Rating: 4 out of 5
following a purchase from 15/10/2025
Material conforms to the description
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Audrey Claire N.
Rating: 4 out of 5
following a purchase from 15/10/2025
Good experience
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Jean-Jacques L.
Rating: 4 out of 5
following a purchase from 15/10/2025
Nothing to report
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Yannick S.
Rating: 4 out of 5
following a purchase from 14/10/2025
Very satisfied
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Bruno M.
Rating: 4 out of 5
following a purchase from 14/10/2025
Easy order Fast delivery Nothing to report.
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Bernard C.
Rating: 4 out of 5
following a purchase from 13/10/2025
Product conforms to expectations but delivery mix-up
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Pierre S.
Rating: 4 out of 5
following a purchase from 12/10/2025
The site is well presented. The payment methods are diversified (including instant bank transfer which is appreciated). Delivery and in-store pickup are well organized.
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Daniel C.
Rating: 2 out of 5
following a purchase from 13/10/2025
This time you were efficient and quick for the shipment
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Enrico F.
Rating: 4 out of 5
following a purchase from 12/10/2025
perfect
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Nicolas D.
Rating: 3 out of 5
following a purchase from 12/10/2025
The shipment is top-notch, unfortunately the 2 wheels were warped, my bike shop fixed them, but at this price it's not normal
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Response from Materiel-velo.com
Hello,
Your message concerns a customer service issue rather than a real review of the product's use.
To better address the mentioned problem, I ideally invite you to contact our customer service, so we can provide a solution as much as possible.
The Materiel-velo.com team
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Titouan T.
Rating: 2 out of 5
following a purchase from 11/10/2025
Website not very intuitive with rather vague product descriptions in addition to prices that are too high
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Response from Materiel-velo.com
Hello Titouan,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience on our site did not meet your expectations. Your comments regarding the intuitiveness of the site and the product descriptions are valuable and will help us improve our services. For this, you can contact us at 04 74 694 694 to discuss this matter. Additionally, regarding our prices, we do our best and are quite competitive.
We hope to welcome you again and provide you with a more satisfying experience in the future.
Best regards,
The Materiel-velo.com team
D
Daniel F.
Rating: 4 out of 5
following a purchase from 12/10/2025
Very good
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Thierry M.
Rating: 4 out of 5
following a purchase from 06/10/2025
Very good but the delay was a bit longer than announced. But it's not a big deal, I received the equipment in time to go on a trip. Thank you.
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Thierry B.
Rating: 4 out of 5
following a purchase from 01/10/2025
Undamaged package
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