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S
Rating: 4 out of 5
Yes correct since the other suppliers were out of stock
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 992 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 1, 2, 3 and 4 stars
Reset filtersG
Rating: 4 out of 5
Fast delivery and compliant material. I keep this address
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J
Rating: 3 out of 5
I give 3 for a late shipment that apparently was left in the lockers ?????...... Strangely, as soon as I made my complaint, the package arrived 2 days later! Just a little email from Materiel Velo that it was abnormal for the delivery time. A small gesture would have been welcome with apologies. Otherwise, nothing to complain about the site and the products with the prices. JC
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E
Rating: 3 out of 5
Material OK but mediocre package.
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P
Rating: 3 out of 5
received a defective product
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P
Rating: 3 out of 5
The washers provided for the SKS Rencompressor pump nozzle are not compliant with the SKS nozzle.
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B
Rating: 4 out of 5
Order went well
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C
Rating: 3 out of 5
Regular buyer, the site is serious but the product descriptions are not very reliable.
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R
Rating: 4 out of 5
Delivery time a bit longer than expected.
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C
Rating: 3 out of 5
Package received 5 days late
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M
Rating: 4 out of 5
Ok
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M
Rating: 1 out of 5
I recently ordered button batteries cr 1632 on your site to replace mine on my Shimano di2 levers. Original Maxell. You sent me Eunicell cr 1632 batteries that do not work at all with my levers. For several days I tried in vain to remedy the problem until I changed the batteries again to Maxell. And everything is back to normal. It works! In conclusion, your batteries are not compatible with Shimano
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S
Rating: 1 out of 5
A product is missing from my order.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear that a product may be missing from your order. Please contact us directly so that we can resolve this issue as soon as possible.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your feedback. We are sorry to hear that a product may be missing from your order. Please contact us directly so that we can resolve this issue as soon as possible.
Best regards,
The Materiel-velo.com team
J
Rating: 3 out of 5
Package received 7 days late compared to what was planned on the site
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N
Rating: 4 out of 5
Good product
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A
Rating: 4 out of 5
Delivered quite quickly
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H
Rating: 1 out of 5
Package refused at the Puck up relay because it was torn and soaked in liquid. I am still waiting for news about my delivery
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P
Rating: 3 out of 5
Hello, I am completely satisfied with the "Materiel-velo.com" part. As usual, it was reactive and serious. So I give 5 stars. For the delivery part by "DPD", it was how to say... "less good"... The package was announced as "delivered" to the chosen pickup point when it was not... then found at the logistics base (about forty km away) where I was asked to go to retrieve it... After refusing, the package went back to the pickup point and could be retrieved after five days of wandering. So 1 star for DPD and an average of 3 for the experience lived.
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M
Rating: 4 out of 5
I want to point out that this site is not bad overall even if sometimes there are certain shortcomings in communication
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G
Rating: 4 out of 5
I encountered no problems from the order to delivery
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O
Rating: 4 out of 5
Great site
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M
Rating: 1 out of 5
I recently ordered the Feedback Omnium Over Drive foldable Home Trainer. I found it under the connected home trainers section. Similarly, in the description, it is stated that it is compatible with platforms like Zwift (...). However, all this misleads the consumer, as I had to find out that it is not a connected home trainer (no direct connection possible) and that compatibility only applies to a power sensor independent of the home trainer that would need to be mounted on the bike...
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A
Rating: 4 out of 5
Nothing to add
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T
Rating: 1 out of 5
Hello, The rear speed Campagnolo EC-CE300 that I purchased is not compatible with the brake lever I had on my previous speed order. So I will have to buy a brake lever again and even if I can find it. So in trouble.
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S
Rating: 3 out of 5
Announced deadline not respected despite a call to customer service (very nice). Email and SMS communication regarding tracking a bit chaotic
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P
Rating: 2 out of 5
Relatively satisfied with my experience for nearly ten years. This time a return is necessary for a helmet size issue. I discover that return shipping costs are now the responsibility of the sender. 11€ lost in addition to the initial 8€ shipping costs plus a good hour of subscribing and comparing shipping methods. I hope not to forget this bad experience. It's a shame because materiel-velo.com seems a bit like an outsider that we would like to support among all the multisport platforms that risk swallowing the entire market.
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F
Rating: 3 out of 5
My products are at a good price and I appreciate supporting a small structure. However, it has been several orders that I do not receive the email saying that the order has arrived in the store while when I go there, it is indeed there. It's quite annoying, I hope the problem will be corrected
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D
Rating: 3 out of 5
the adhesive tape is not very wide and does not stick well
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H
Rating: 1 out of 5
1 tube is defectively delivered, it lets air out inside the tube at the valve
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P
Rating: 3 out of 5
Hello, I am very satisfied with the product received and your company but very disappointed with the delivery. Indeed, received very quickly with a small supplement to have my package at home but as often, the delivery people don't even bother to come to the home to save time. They leave the packages at the nearest pickup point and inform us that there was no one at home. Unfortunately, I was in front of my gate all day. Other than that, it's perfect.
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I
Rating: 1 out of 5
Return of the product size does not match
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J
Rating: 1 out of 5
It seems that the nut for the screw for the mounting of the bracket I purchased is missing, so it is impossible to fix it on the GoPro mount without tinkering with tape to avoid losing the screw. Not very effective. I would appreciate it if you could send me the nut that goes with this item.
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Response from Materiel-velo.com
Following your request, Ravemen does not provide a nut with its original support.
We cannot send you this part unfortunately.
We cannot send you this part unfortunately.
E
Rating: 4 out of 5
I received my package in record time, great!
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B
Rating: 4 out of 5
Order received in perfect condition and quite quickly, nothing to report, thank you
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A
Rating: 4 out of 5
very good home trainer, easy to use, quiet, I recommend this product,
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I
Rating: 4 out of 5
I am surprised that having ordered gift vouchers at the beginning of November the validity date is July 2026 => ???
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J
Rating: 4 out of 5
Despite a delivery break at Zipp, I was found the ad-hoc substitute stem.. Perfect!
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C
Rating: 4 out of 5
thank you
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R
Rating: 4 out of 5
Ok good
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