Customer reviews of Materiel-velo.com

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 11 746 published reviews
5 10,8k 92% 4 577 5% 3 162 1% 2 86 1% 1 144 1%

Summary of reviews

Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.

Reviews 1, 2, 3 and 4 stars

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D
Derouet D.
Rating: 4 out of 5
following a purchase from 29/07/2025
Delivery conforms. However, deadlines a bit longer than usual. Maybe because of the holidays
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G
Gilles R.
Rating: 1 out of 5
following a purchase from 11/08/2025
To be satisfied, the package should arrive on the scheduled dates. So to be satisfied I bought elsewhere. I am really not happy.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
After reviewing your order, we have indeed shipped your package the day after it was placed. Your package was delivered within 24 hours following the shipment. Therefore, we do not understand your dissatisfaction.

We remain at your disposal
The Materiel-velo.com team
A
Antoine B.
Rating: 2 out of 5
following a purchase from 29/07/2025
The availability of products on the site is not guaranteed. The helmet purchased was no longer available, and the second replacement was not either.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are sorry for this experience. Some of our products are indeed in the process of being restocked, and a note is indicated regarding this at the time of ordering.
It can happen, in rare cases, that an item is ultimately out of stock at the time of restocking. We do our utmost to avoid this type of situation and improve the accuracy of the displayed stock.
Thank you for your understanding.
C
Christian C.
Rating: 4 out of 5
following a purchase from 10/08/2025
I am satisfied with the tires I bought for my road bike, easily at a good price and delivered to me quickly.
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Pierre G.
Rating: 4 out of 5
following a purchase from 10/08/2025
package well received, no problem.
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J
James P.
Rating: 4 out of 5
following a purchase from 09/08/2025
Fast delivery, perfect packaging
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Philippe C.
Rating: 4 out of 5
following a purchase from 06/08/2025
Perfect order and well received
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Thierry B.
Rating: 3 out of 5
following a purchase from 09/08/2025
Perfect
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Audrey L.
Rating: 4 out of 5
following a purchase from 04/08/2025
Conforms to my expectations.
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C
Claude R.
Rating: 4 out of 5
following a purchase from 25/07/2025
good
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B
Bernard L.
Rating: 1 out of 5
following a purchase from 31/07/2025
Hello, the delivery was scheduled according to DPD France on 13/08, the package arrived on 19/08. This is my second bad experience with this carrier that I will no longer use.
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Response from Materiel-velo.com
Hello,
Thank you for your message.
We are sorry for this delivery delay. This is unfortunately an incident beyond our control, related to the carrier.
We fully understand your frustration and will pass this type of feedback to our logistics partner to improve the service.
Thank you for your understanding.
J
Jean-Marc G.
Rating: 4 out of 5
following a purchase from 07/08/2025
Keep longer in the relay points
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M
Marc L.
Rating: 4 out of 5
following a purchase from 07/08/2025
No problem with the ordered material. However, I was not delivered at home as requested. The delivery person left several packages at the relay point saying that the people from different orders were absent.
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N
Noël C.
Rating: 1 out of 5
following a purchase from 07/08/2025
The BPM transmitter I sent you still does not work despite the instructions given in return by the Bryton team, regarding the update of the counter and the battery change after 3 minutes of waiting. What to do?
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Response from Materiel-velo.com
Hello,
Thank you for your message.
We are sorry to learn that your BPM transmitter still does not work despite the actions taken. This is an issue that falls under after-sales service. We invite you to contact us via our contact form so that we can assist you better.
Thank you for your understanding.
C
Christophe D.
Rating: 3 out of 5
following a purchase from 07/08/2025
Chain attachment confirmed. Mudguard damaged. Returned at my expense. Materiel vélo is sending me another one. Shipping costs at their expense which I negotiated.
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R
Romain G.
Rating: 4 out of 5
following a purchase from 05/08/2025
Fast but packaging of poor quality
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T
Thibault M.
Rating: 4 out of 5
following a purchase from 04/08/2025
Hello fast delivery
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J
Jean P.
Rating: 4 out of 5
following a purchase from 06/08/2025
perfect except the tightening on the axle: not suitable for my campa 8v
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R
Raphael J.
Rating: 2 out of 5
following a purchase from 28/07/2025
Delivery time of 12 days instead of the 2 to 4 days announced; products available on the site when they were not! My order was urgent (departure on vacation), so I ordered the same product from another supplier who delivered me in 48 hours. I now have an extra set of pedals! Best regards.
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P
Patrick W.
Rating: 4 out of 5
following a purchase from 02/08/2025
Sales service attentive to the customer and reactive. Small downside, delay in receiving the package.
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C
Charles M.
Rating: 2 out of 5
following a purchase from 04/08/2025
One of the purchased products has a defect. These things happen; I just hope for good handling in this case. Thank you.
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Response from Materiel-velo.com
Hello Charles,

Thank you for your feedback. We are sorry to hear that one of your products has a defect. Please be assured that we will do everything possible to assist you in addressing this issue. Do not hesitate to contact our customer service for quick assistance.

Best regards,
The Materiel-velo.com team
V
Vincent D.
Rating: 4 out of 5
following a purchase from 29/07/2025
Very good
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Y
Yves T.
Rating: 3 out of 5
following a purchase from 02/08/2025
I was not informed that my order had arrived at the store, I had to go there. Fortunately, the order had arrived 3 days ago!
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Response from Materiel-velo.com
Hello Yves,

Thank you for taking the time to share your feedback. We are sorry to hear that you did not receive any information regarding the arrival of your order at the store. We understand how frustrating this can be. Your feedback is valuable, and we will work to improve our communication to prevent this from happening in the future. Please do not hesitate to contact us if you have any other questions or concerns.

Best regards,
The Materiel-velo.com team
P
Patrice M.
Rating: 4 out of 5
following a purchase from 02/08/2025
very good experience delivery in accordance with the description
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D
Daniel R.
Rating: 4 out of 5
following a purchase from 04/08/2025
Very good site correct price fast delivery
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C
Cyril L.
Rating: 3 out of 5
following a purchase from 04/08/2025
Catastrophic delivery. After-sales service not very quick. But the problem was resolved.
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B
Bernard G.
Rating: 2 out of 5
following a purchase from 24/07/2025
Delivery time a bit too long.
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Response from Materiel-velo.com
Hello Bernard,

Thank you for your feedback, and we understand your frustration regarding the delivery time. We are constantly striving to improve our services and take your comments into account. Please do not hesitate to contact us for any questions or assistance you may need.

Best regards,
The Materiel-velo.com team
P
Patrick D.
Rating: 4 out of 5
following a purchase from 21/07/2025
Delivery a bit longer than expected but order arrived well
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R
Robert B.
Rating: 4 out of 5
following a purchase from 02/08/2025
Meets my expectations
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D
Dany R.
Rating: 4 out of 5
following a purchase from 27/07/2025
Ok
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F
Frédéric M.
Rating: 3 out of 5
following a purchase from 23/07/2025
Product conforms to my expectations and my order, no issues with the product. However, the order was placed on 07/23, I had to call customer service on 07/28 because my order was still pending processing while the products were in stock. I received my order on 07/30. Usually, the delays are much shorter, I suppose this was due to the summer period.
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P
Patrick D.
Rating: 4 out of 5
following a purchase from 31/07/2025
good! but it lacks an adjustment manual, but it is the manufacturer's responsibility
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E
Erik R.
Rating: 3 out of 5
following a purchase from 31/07/2025
Not received on time and not at my home as requested
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B
Bernard V.
Rating: 1 out of 5
following a purchase from 28/07/2025
Long delivery times Defective product return at the customer's expense. Replacement of the product date unknown
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Response from Materiel-velo.com
Hello Noël,

Thank you for taking the time to share your experience. We are sorry to learn that you encountered difficulties with your order. Your feedback is valuable and we are constantly working to improve our service. We have noted that your return could be processed and a refund has been put in place.

Best regards,
The Materiel-velo.com team
T
Thierry R.
Rating: 1 out of 5
following a purchase from 31/07/2025
Terrible delivery time unacceptable Never order from the site again No complaints against the sellers at the Motte Servolex store
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Response from Materiel-velo.com
Hello Bernard,

Thank you for taking the time to share your opinion. We are sorry to learn that your delivery experience did not meet your expectations. Indeed, we experienced a delay episode at the end of July. Your feedback is valuable and helps us improve our service. We are sure we can do better next time.

Best regards,
The Materiel-velo.com team
F
Fabrice F.
Rating: 4 out of 5
following a purchase from 28/07/2025
Products conform. Only downside, the announced delivery times are not respected.
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P
Pierre M.
Rating: 3 out of 5
following a purchase from 30/07/2025
The pump is very good, the responsiveness of Materiel-vélo is very good. However, the delivery could be improved. The announced 48 hours quickly turned into a week. A week is fine for me, I don't need everything right away, but when a performance is announced, it should be adhered to. This is called professionalism; it's not just about making commercial talk. I feel like DPD is used to this.
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Response from Materiel-velo.com
Hello Pierre,

Thank you for taking the time to share your feedback about your experience with our site. We are pleased that the pump and our service met your expectations. However, we are sorry to hear that the delivery did not meet your expectations. We understand the importance of the announced deadlines and take your comments very seriously. We will pass your feedback to our delivery partner to improve this point. Thank you again for your understanding and trust.

Best regards,
The Materiel-Velo.com team
J
Jean-Paul C.
Rating: 3 out of 5
following a purchase from 29/07/2025
Fast delivery. Rectangular cardboard packaging without any protection for the bike.
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L
Laurent D.
Rating: 1 out of 5
following a purchase from 30/07/2025
The model has been returned, we are waiting for the refund
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Response from Materiel-velo.com
Hello,
We are having trouble understanding your 1-star rating given that this is simply a return from your side.
It has been processed and the refund has been made quickly.

Best regards,
The team at Materiel-velo.com
H
Hervé M.
Rating: 4 out of 5
following a purchase from 28/07/2025
In accordance with my expectations and fast.
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