Customer reviews of Materiel-velo.com

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 992 published reviews
5 11,9k 92% 4 634 5% 3 173 1% 2 93 1% 1 155 1%

Summary of reviews

The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.

Reviews 1, 2, 3 and 4 stars

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J
Jean-François G.
Rating: 4 out of 5
following a purchase from 12/08/2025
Perfect
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Eric M.
Rating: 2 out of 5
following a purchase from 01/08/2025
The parts announced as available in Dijon were not available at all! 1 to 2 working days to get them turned into 4-5 days... In short, I will do otherwise than Materiel-velo.com next time...
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your experience.
We are sincerely sorry for the discrepancy between the availability announcement and the actual delay. It happens, in rare cases, that a product displayed as available in the store is in the process of being restocked, which can extend the order processing time.
We are doing our best to improve the reliability of the information displayed online, and we apologize for this inconvenience.

Additionally, for the delay, please take into account that a weekend is included in the timeframe you indicated. We do not ship orders on weekends, and the stores reopen on Tuesdays.
Thank you for your understanding,
The Materiel-velo.com team
R
Romain T.
Rating: 3 out of 5
following a purchase from 13/08/2025
package received with 4 days delay
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Guillerm M.
Rating: 4 out of 5
following a purchase from 12/08/2025
delivery too long
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C
Christophe L.
Rating: 1 out of 5
following a purchase from 12/08/2025
A lot of time to process the order, difficulty in knowing the unavailable product, poor order tracking.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are sorry for the unusual delay encountered during the processing of your order.
At this time, our supplier ASSOS faced logistical difficulties, which extended the restocking times beyond the initially announced 4 to 6 days.
We understand that the tracking did not meet your expectations and are actively working to improve communication and transparency regarding our timelines.
Thank you for your understanding,
The Materiel-velo.com team
M
Michael C.
Rating: 4 out of 5
following a purchase from 11/08/2025
Serious, fast
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D
Derouet D.
Rating: 4 out of 5
following a purchase from 29/07/2025
Delivery conforms. However, deadlines a bit longer than usual. Maybe because of the holidays
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Gilles R.
Rating: 1 out of 5
following a purchase from 11/08/2025
To be satisfied, the package should arrive on the scheduled dates. So to be satisfied I bought elsewhere. I am really not happy.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
After reviewing your order, we have indeed shipped your package the day after it was placed. Your package was delivered within 24 hours following the shipment. Therefore, we do not understand your dissatisfaction.

We remain at your disposal
The Materiel-velo.com team
A
Antoine B.
Rating: 2 out of 5
following a purchase from 29/07/2025
The availability of products on the site is not guaranteed. The helmet purchased was no longer available, and the second replacement was not either.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are sorry for this experience. Some of our products are indeed in the process of being restocked, and a note is indicated regarding this at the time of ordering.
It can happen, in rare cases, that an item is ultimately out of stock at the time of restocking. We do our utmost to avoid this type of situation and improve the accuracy of the displayed stock.
Thank you for your understanding.
C
Christian C.
Rating: 4 out of 5
following a purchase from 10/08/2025
I am satisfied with the tires I bought for my road bike, easily at a good price and delivered to me quickly.
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Pierre G.
Rating: 4 out of 5
following a purchase from 10/08/2025
package well received, no problem.
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James P.
Rating: 4 out of 5
following a purchase from 09/08/2025
Fast delivery, perfect packaging
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Philippe C.
Rating: 4 out of 5
following a purchase from 06/08/2025
Perfect order and well received
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Thierry B.
Rating: 3 out of 5
following a purchase from 09/08/2025
Perfect
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Audrey L.
Rating: 4 out of 5
following a purchase from 04/08/2025
Conforms to my expectations.
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C
Claude R.
Rating: 4 out of 5
following a purchase from 25/07/2025
good
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Bernard L.
Rating: 1 out of 5
following a purchase from 31/07/2025
Hello, the delivery was scheduled according to DPD France on 13/08, the package arrived on 19/08. This is my second bad experience with this carrier that I will no longer use.
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Response from Materiel-velo.com
Hello,
Thank you for your message.
We are sorry for this delivery delay. This is unfortunately an incident beyond our control, related to the carrier.
We fully understand your frustration and will pass this type of feedback to our logistics partner to improve the service.
Thank you for your understanding.
J
Jean-Marc G.
Rating: 4 out of 5
following a purchase from 07/08/2025
Keep longer in the relay points
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Marc L.
Rating: 4 out of 5
following a purchase from 07/08/2025
No problem with the ordered material. However, I was not delivered at home as requested. The delivery person left several packages at the relay point saying that the people from different orders were absent.
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N
Noël C.
Rating: 1 out of 5
following a purchase from 07/08/2025
The BPM transmitter I sent you still does not work despite the instructions given in return by the Bryton team, regarding the update of the counter and the battery change after 3 minutes of waiting. What to do?
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Response from Materiel-velo.com
Hello,
Thank you for your message.
We are sorry to learn that your BPM transmitter still does not work despite the actions taken. This is an issue that falls under after-sales service. We invite you to contact us via our contact form so that we can assist you better.
Thank you for your understanding.
C
Christophe D.
Rating: 3 out of 5
following a purchase from 07/08/2025
Chain attachment confirmed. Mudguard damaged. Returned at my expense. Materiel vélo is sending me another one. Shipping costs at their expense which I negotiated.
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R
Romain G.
Rating: 4 out of 5
following a purchase from 05/08/2025
Fast but packaging of poor quality
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Thibault M.
Rating: 4 out of 5
following a purchase from 04/08/2025
Hello fast delivery
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Jean P.
Rating: 4 out of 5
following a purchase from 06/08/2025
perfect except the tightening on the axle: not suitable for my campa 8v
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R
Raphael J.
Rating: 2 out of 5
following a purchase from 28/07/2025
Delivery time of 12 days instead of the 2 to 4 days announced; products available on the site when they were not! My order was urgent (departure on vacation), so I ordered the same product from another supplier who delivered me in 48 hours. I now have an extra set of pedals! Best regards.
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Patrick W.
Rating: 4 out of 5
following a purchase from 02/08/2025
Sales service attentive to the customer and reactive. Small downside, delay in receiving the package.
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Charles M.
Rating: 2 out of 5
following a purchase from 04/08/2025
One of the purchased products has a defect. These things happen; I just hope for good handling in this case. Thank you.
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Response from Materiel-velo.com
Hello Charles,

Thank you for your feedback. We are sorry to hear that one of your products has a defect. Please be assured that we will do everything possible to assist you in addressing this issue. Do not hesitate to contact our customer service for quick assistance.

Best regards,
The Materiel-velo.com team
V
Vincent D.
Rating: 4 out of 5
following a purchase from 29/07/2025
Very good
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Yves T.
Rating: 3 out of 5
following a purchase from 02/08/2025
I was not informed that my order had arrived at the store, I had to go there. Fortunately, the order had arrived 3 days ago!
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Response from Materiel-velo.com
Hello Yves,

Thank you for taking the time to share your feedback. We are sorry to hear that you did not receive any information regarding the arrival of your order at the store. We understand how frustrating this can be. Your feedback is valuable, and we will work to improve our communication to prevent this from happening in the future. Please do not hesitate to contact us if you have any other questions or concerns.

Best regards,
The Materiel-velo.com team
P
Patrice M.
Rating: 4 out of 5
following a purchase from 02/08/2025
very good experience delivery in accordance with the description
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Daniel R.
Rating: 4 out of 5
following a purchase from 04/08/2025
Very good site correct price fast delivery
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Cyril L.
Rating: 3 out of 5
following a purchase from 04/08/2025
Catastrophic delivery. After-sales service not very quick. But the problem was resolved.
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Bernard G.
Rating: 2 out of 5
following a purchase from 24/07/2025
Delivery time a bit too long.
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Response from Materiel-velo.com
Hello Bernard,

Thank you for your feedback, and we understand your frustration regarding the delivery time. We are constantly striving to improve our services and take your comments into account. Please do not hesitate to contact us for any questions or assistance you may need.

Best regards,
The Materiel-velo.com team
P
Patrick D.
Rating: 4 out of 5
following a purchase from 21/07/2025
Delivery a bit longer than expected but order arrived well
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Robert B.
Rating: 4 out of 5
following a purchase from 02/08/2025
Meets my expectations
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Dany R.
Rating: 4 out of 5
following a purchase from 27/07/2025
Ok
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Frédéric M.
Rating: 3 out of 5
following a purchase from 23/07/2025
Product conforms to my expectations and my order, no issues with the product. However, the order was placed on 07/23, I had to call customer service on 07/28 because my order was still pending processing while the products were in stock. I received my order on 07/30. Usually, the delays are much shorter, I suppose this was due to the summer period.
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Patrick D.
Rating: 4 out of 5
following a purchase from 31/07/2025
good! but it lacks an adjustment manual, but it is the manufacturer's responsibility
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Erik R.
Rating: 3 out of 5
following a purchase from 31/07/2025
Not received on time and not at my home as requested
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B
Bernard V.
Rating: 1 out of 5
following a purchase from 28/07/2025
Long delivery times Defective product return at the customer's expense. Replacement of the product date unknown
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Response from Materiel-velo.com
Hello Noël,

Thank you for taking the time to share your experience. We are sorry to learn that you encountered difficulties with your order. Your feedback is valuable and we are constantly working to improve our service. We have noted that your return could be processed and a refund has been put in place.

Best regards,
The Materiel-velo.com team
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