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M
Rating: 4 out of 5
A little lack of information about the process. I had to call to make sure it was in order. Then delivery without issues.
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 992 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 1, 2, 3 and 4 stars
Reset filtersE
Rating: 4 out of 5
Complete delivery and the time. Unfortunately, the product does not fit but the return procedure is simple. One star less because the return is at your expense (except for drop-off in a store). A free drop-off at a relay point or for a modest fee would be nice.
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J
Rating: 4 out of 5
Good and fast
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B
Rating: 3 out of 5
As a customer with you, I had never been disappointed. However, I was very disappointed with my last order. I ordered a sleeveless jersey and a bib shorts after a phone call to ask for your advice, I placed the order and there, jersey xl too small and bib shorts xl too big. So return at my expense. I will no longer order outfits from you, because if I have to pay return shipping every time it is not interesting. With other sites, exchanging for another size is free. However, I have never been disappointed with the material orders. In conclusion, I will trust a specialized seller for outfits. Best regards.
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D
Rating: 4 out of 5
Effective at a good price
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J
Rating: 3 out of 5
Well received but size error
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D
Rating: 1 out of 5
A Garmin GPS 540 for 280 euros that does not work is hard to accept
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T
Rating: 1 out of 5
Very bad experience, because I did not receive my order
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D
Rating: 1 out of 5
My package has not arrived
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F
Rating: 4 out of 5
Very good.
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Y
Rating: 1 out of 5
It's not the right blockage, it's not possible to change, it's a shame...
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T
Rating: 3 out of 5
Material well received but the two fixing screws are too short
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F
Rating: 3 out of 5
delivery time beyond 10 days otherwise nothing to report
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E
Rating: 1 out of 5
Defective inner tube. Leak at the valve.
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J
Rating: 2 out of 5
Perfect. Package received according to schedule.
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A
Rating: 4 out of 5
Impeccable except for the delivery rerouted to another day at another address: flee Chronopost, accustomed to this maneuver.
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F
Rating: 1 out of 5
Delivery problem. Of location and delivered material. For a first order, it was a disappointment...
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P
Rating: 4 out of 5
meets expectations
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F
Rating: 4 out of 5
Ras
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M
Rating: 1 out of 5
2 orders, 2 problems. Not new material scratched and missing part
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F
Rating: 4 out of 5
Order well received, except the packaging which left something to be desired (torn box) inside the plastic bag. Satisfied with the shorts as well as the Assos endurance gloves.
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P
Rating: 3 out of 5
Hello, 4 items ordered and delivered including 1 that does not match the characteristics mentioned on the site. Still no response to this day.
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C
Rating: 4 out of 5
Material conforms and fast delivery
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F
Rating: 4 out of 5
Product meets my expectations
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E
Rating: 2 out of 5
Delivery time too long.
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S
Rating: 1 out of 5
Deceptive size chart and item runs small. For M I would have needed XL
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M
Rating: 1 out of 5
Order in width 42, the hanger arrived in 44 and no way to match with them..
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L
Rating: 4 out of 5
Interesting price and fast delivery.
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J
Rating: 4 out of 5
Several orders placed and to this day no negative comments to make.
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J
Rating: 4 out of 5
Package in good condition and delivery as expected
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E
Rating: 3 out of 5
Hello, I recently ordered latex inner tubes, out of the 2 ordered, one is porous and loses all pressure in 5/6 hours.
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J
Rating: 1 out of 5
I ordered a product available on June 3rd. Without news, I called on June 11th. My interlocutor told me he would inquire and call me back. The next day, without news, I called again. My interlocutor informed me that my package was misreferenced and that it is indeed at the Herblay store. Summary: No information and 2 calls to find out where my package is. I chose you for a 48-hour delivery. I expect a commercial gesture and not vouchers.
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C
Rating: 4 out of 5
Very serious site, never disappointed with the bike material. com
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S
Rating: 2 out of 5
In the same order with the same reference, I received 2 pieces of equipment in different colors.
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T
Rating: 1 out of 5
Very good.
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C
Rating: 4 out of 5
Compliant
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G
Rating: 1 out of 5
Satisfied as usual.
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J
Rating: 4 out of 5
everything is ok
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S
Rating: 3 out of 5
Everything is perfect. Delivery times are quite long.
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A
Rating: 2 out of 5
Very bad experience with the store.
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