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P
Rating: 4 out of 5
Order arrived quickly. No issues on that side.
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 11 746 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Reviews 1, 2, 3 and 4 stars
Reset filtersP
Rating: 4 out of 5
Hello, I bought a bottom bracket with ceramic bearings, T47 mounting. The installation manual was missing and the description lacked a crucial piece of information; the number of notches on the cups. On T47 bottom brackets, depending on the manufacturers, the cups have 12 or 16 notches. As for me, I have a 12-notch tool; and no adapter was provided with the bottom bracket. I will have to order a 16-notch tool. Otherwise, for the rest, nothing to complain about; price, delivery time, everything is OK.
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F
Rating: 3 out of 5
Body suit l.xl too tight, shorts bottom, thickness nil. Sporty greetings.
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Y
Rating: 4 out of 5
Good customer service, very fast delivery
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P
Rating: 1 out of 5
I requested the delivery of my package to the store, I never received the SMS informing me that it was available. Package arrived in the middle of the week, I contacted customer service who was unable to tell me if the package was available in the store. I went to the store at the beginning of the following week, it was waiting for me, what a waste of time for a simple oversight.
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L
Rating: 3 out of 5
USB ant stick that does the job but you have to manage to install it on win 11. This stick should be provided by default with an 800 euro home trainer.
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R
Rating: 4 out of 5
Easily identifiable items on the site, correct price/quality, satisfactory delivery time.
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J
Rating: 1 out of 5
Order of a short sleeve cycling jersey Assos Equipe RS S11 white (very disappointed sale) Box of the shorts well damaged And yet I regularly order on this site, it's the first time I am disappointed
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C
Rating: 4 out of 5
Nickel
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R
Rating: 4 out of 5
Material received according to the order and the announced deadline was respected
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D
Rating: 1 out of 5
Order placed on April 14 Today is April 30 and I still haven't received my order After several calls you cannot tell me when I will receive my package I am very unhappy and will not buy anything from you in the future
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A
Rating: 4 out of 5
Very well spent
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R
Rating: 2 out of 5
Announced delays 1/2 days in store. Order received a week later. After a call to the store to check availability, with a negative response, I receive an alert 15 minutes later to tell me that it has arrived.
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J
Rating: 4 out of 5
Except for a product that was out of stock,
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E
Rating: 2 out of 5
the vise of the clamp slipped during tightening
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J
Rating: 4 out of 5
N/A
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J
Rating: 4 out of 5
Equipment as described and fast delivery
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J
Rating: 4 out of 5
A bit long for delivery and expensive.
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J
Rating: 1 out of 5
RAS - Everything is OK
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M
Rating: 4 out of 5
Good material, compliant with my needs.
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J
Rating: 4 out of 5
An urgent order for a pedal box made to have an operational bike for a competition. The delivery was made on time. Thank you Matériel-vélo
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J
Rating: 4 out of 5
In terms of price, you are unbeatable. One thing is lacking, it's the announced delivery time which does not match reality. That's why I only gave four stars. Best regards
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H
Rating: 4 out of 5
Very good
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L
Rating: 4 out of 5
Very satisfied
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P
Rating: 4 out of 5
the delivery person never drops off at the indicated relay point. but apart from that, the equipment is OK
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O
Rating: 3 out of 5
Deadline respected, package compliant
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C
Rating: 4 out of 5
Satisfied with my order
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F
Rating: 4 out of 5
Even if the bike material is not entirely responsible (wholesalers...) late delivery. In short, everything still arrived, that's the main thing, as there was no urgency.
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M
Rating: 3 out of 5
Delivery time too long!
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J
Rating: 4 out of 5
It was easy for me to make my choice on the site. The products were delivered within an acceptable timeframe.
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L
Rating: 3 out of 5
Very good
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P
Rating: 2 out of 5
The seller does not guarantee the product due to malfunction as stipulated in article 1603 of the civil code and asks you to deal directly with the manufacturer.
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Response from Materiel-velo.com
Hello,
We understand your dissatisfaction regarding the handling of your product.
In some cases, particularly for electronic accessories, several manufacturers request to be in direct contact with the consumer. This approach allows them to receive technical information without intermediaries and to analyze the malfunction more effectively. It also happens that certain manipulations or verifications, carried out directly with their support, can quickly resolve the situation without requiring a product return.
Our goal remains, of course, to assist you as best as we can, and we remain available if needed to facilitate your exchanges with the manufacturer or to provide any additional help.
Best regards,
The Materiel-velo.com team
We understand your dissatisfaction regarding the handling of your product.
In some cases, particularly for electronic accessories, several manufacturers request to be in direct contact with the consumer. This approach allows them to receive technical information without intermediaries and to analyze the malfunction more effectively. It also happens that certain manipulations or verifications, carried out directly with their support, can quickly resolve the situation without requiring a product return.
Our goal remains, of course, to assist you as best as we can, and we remain available if needed to facilitate your exchanges with the manufacturer or to provide any additional help.
Best regards,
The Materiel-velo.com team
R
Rating: 1 out of 5
The delivery time was not respected at all and no commercial gesture was proposed either
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Response from Materiel-velo.com
Hello Romain,
Thank you for your feedback. We are sorry to hear that the delivery time was not respected. We are dependent on the timelines of our suppliers for certain items.
We will take this into account for a future order. For that, please do not hesitate to contact us directly by phone at 04 74 694 694 or via the form.
Best regards,
The team at Materiel-velo.com
Thank you for your feedback. We are sorry to hear that the delivery time was not respected. We are dependent on the timelines of our suppliers for certain items.
We will take this into account for a future order. For that, please do not hesitate to contact us directly by phone at 04 74 694 694 or via the form.
Best regards,
The team at Materiel-velo.com
O
Rating: 2 out of 5
The products are supposedly in stock but arrive 1 week late, bad experience
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Response from Materiel-velo.com
Hello,
We apologize for this somewhat extended delay. We encountered a supply delay regarding your gloves (initially indicated for shipping within 4-6 working days) and not in stock.
We remain at your disposal for any further assistance.
We apologize for this somewhat extended delay. We encountered a supply delay regarding your gloves (initially indicated for shipping within 4-6 working days) and not in stock.
We remain at your disposal for any further assistance.
J
Rating: 4 out of 5
Quality of textiles is acceptable, fast delivery.
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A
Rating: 3 out of 5
Delivery times are getting longer.
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A
Rating: 4 out of 5
Well received, correct.
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D
Rating: 4 out of 5
Well received within good time.
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H
Rating: 1 out of 5
Delivery on time and well packaged, thank you
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E
Rating: 4 out of 5
For this order it's ok, well packaged, not broken. But it's a shame that there is no possibility to rate when the service is not good, e.g.: order XWTLQPREF rim on promotion and whose delivery price was initially €40 but received after my phone call which lasted 20 minutes to get a consultant and tell me that finally the shipping price is €180! While other sites charge €90. Even with the Elite card, no commercial proposal made to regular customers.
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