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N
Rating: 1 out of 5
Size of jersey does not comply with standards. Return at the customer's expense.
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 992 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 1, 2, 3 and 4 stars
Reset filtersT
Rating: 3 out of 5
Delivery time always longer than expected at the order ' Otherwise well received
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P
Rating: 2 out of 5
I recommended a jar of cream for shorts (previous purchase 200ml) and I was surprised to receive a very small jar 75ml. I surely was not vigilant enough, the photo is misleading.
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M
Rating: 4 out of 5
Fast processing and delivery.
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M
Rating: 4 out of 5
4* because when we say colissimo without signature and being disabled receiving it with a signature means going to the post office and it's not practical. Otherwise excellent.
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J
Rating: 3 out of 5
I waited for an SMS in vain so I went to the store and there miracle it was indeed there
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C
Rating: 4 out of 5
Perfect
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E
Rating: 4 out of 5
I would have liked a free return for the headset where it was not the right size. Nevertheless, it was done quickly and I was able to order another headset and receive it quickly.
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C
Rating: 4 out of 5
Fast and compliant
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P
Rating: 4 out of 5
Always very good, never disappointed especially for the speed of shipping
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J
Rating: 4 out of 5
Top products, the delay between ordering and delivery is a bit long.
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F
Rating: 4 out of 5
Received 10-speed cassette in bulk in its packaging.
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C
Rating: 4 out of 5
Opened package parts falling at delivery
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F
Rating: 1 out of 5
Even if the order is finally complete, I can't really give you a good rating. My order arrived a few days ago but the order date was February 27, and it was indicated on the site that the product was available. Everything was sorted out long after......
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A
Rating: 4 out of 5
top
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D
Rating: 3 out of 5
Always satisfied with the site matériel vélo.com no issues. However, I am only half satisfied with the DPD carrier. I did not receive any notification to inform me that my package had arrived at the pick-up point. Next time I think I will go through Chronopost for one euro more.
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D
Rating: 2 out of 5
I ordered a mountain bike chain from Materiel-velo because since I pass by the store, delivery is free and I thought I would have it quickly! Unfortunately, it took more than a week to receive it! It's really very long for a simple chain!!! I will not go through your site again if I am in a hurry!
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M
Rating: 2 out of 5
Several purchases ok, however the crank screw shown on the site as being dependent on the washer. Finally my washer is fixed. So incompatible dura ace r9000. Seller who on the phone says yes indeed I have the screw in hand and it is not like on the site and half jokingly tells me that the return would cost as much as the refund because return fees at our expense even if misleading product and that if I wanted a free return it was at the nearest store, which is 2 hours away. I do not totally discourage but be vigilant because even their product description is misleading and no support.
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C
Rating: 4 out of 5
Contacted customer service twice but the problem was resolved quickly, too bad...
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N
Rating: 2 out of 5
Waiting time of one week instead of the 2 days mentioned!
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F
Rating: 3 out of 5
Team attentive on the phone BUT the order arrived with A LOT of delay!
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S
Rating: 3 out of 5
Very happy with my purchase, meets my expectations
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T
Rating: 4 out of 5
material meets expectations.
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D
Rating: 1 out of 5
Hello, the package was not delivered on time. I paid an extra fee for Chronopost and this carrier misdirected my package, which went towards Bayonne. Since your Gleisé site, I have contacted your online service several times. You are probably not to blame, but I would appreciate it if you could make a commercial gesture following the troubles I have had. Denis VAILLIER
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F
Rating: 3 out of 5
Delay between order and delivery too long
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C
Rating: 3 out of 5
Product noted in stock sent the next day (perfect, I'm out of order!) I order express to support local business instead of a big American one, result: 4 days to send it and another 5 to receive it... Very disappointed... Otherwise, great welcome in the store!
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R
Rating: 4 out of 5
Very good site with a wide choice (with an effective selection), reachable advisors, reasonable shipping costs and delivery times... Just disappointed with my last order due to a lack of precision on the wheel purchase.
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C
Rating: 4 out of 5
I have a product that does not match my request. I will go to the store to see the possible exchange.
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J
Rating: 4 out of 5
The package meets my expectations and arrived on time but the box is way too big compared to the size of the product. Not very eco-friendly!
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J
Rating: 3 out of 5
A bad reference on a batch of 2 tires, one not conforming to my order.
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C
Rating: 1 out of 5
Package arrived complete and quickly.
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P
Rating: 1 out of 5
Perfect.
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A
Rating: 2 out of 5
Order received much too late, delivery problem with Chronopost of course. We pay delivery fees for nothing 🤷♂️
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G
Rating: 2 out of 5
The site is well made I received the part but it does not match that of my bike yet it is the right brand
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A
Rating: 4 out of 5
Clear delivery tracking. Colissimo delivered with a 48-hour delay.
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P
Rating: 4 out of 5
Product line out of stock, bike equipment was responsive and offered me another similar product.
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P
Rating: 4 out of 5
no particular issues, very reasonable delivery time, order picked up in store, notified by sms and email, nothing to complain about! already a customer and plan to remain one!
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O
Rating: 4 out of 5
Great!
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P
Rating: 2 out of 5
Hello Very satisfied with the product, however I paid 7.99 € for delivery to be delivered to my home. The package was dropped off at a relay point, I don't understand. Best regards.
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C
Rating: 1 out of 5
I did not receive this package
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