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C
Rating: 5 out of 5
In accordance with the order
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 11 771 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Reviews 1, 2, 3 and 5 stars
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Rating: 5 out of 5
Simple and effective. Very good experience.
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M
Rating: 5 out of 5
I received my order very quickly and the Toulouse La Roseraie store was very efficient
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S
Rating: 5 out of 5
Serious site!!
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G
Rating: 2 out of 5
Never within the announced deadlines, and no information on pending orders.
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Response from Materiel-velo.com
Hello,
At the time of your order, the item ordered was indicated as shipping within 2-4 days. We encountered a supply delay and the shipment only took place after 8 days, and we are sorry for that. This is an event beyond our control and we are certain we can do better next time.
Remaining at your disposal,
The Materiel-velo.com team
At the time of your order, the item ordered was indicated as shipping within 2-4 days. We encountered a supply delay and the shipment only took place after 8 days, and we are sorry for that. This is an event beyond our control and we are certain we can do better next time.
Remaining at your disposal,
The Materiel-velo.com team
G
Rating: 5 out of 5
Very satisfied with my order, no problems.
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G
Rating: 5 out of 5
Very well ordered received the next day
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M
Rating: 5 out of 5
Fast and efficient delivery
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M
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Perfect. I recommend the site to cyclists.
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H
Rating: 5 out of 5
With the sales at MV, I found a good bike for a reasonable budget, the delivery was fast and the staff at the Gleizé store are very nice and professional. Already a regular customer for parts and consumables, never disappointed.
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J
Rating: 5 out of 5
Very good just Chronopost messed up
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C
Rating: 5 out of 5
I really appreciated Nicolas's follow-up in customer service
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C
Rating: 5 out of 5
Perfect as usual
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V
Rating: 5 out of 5
Perfect
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S
Rating: 5 out of 5
Very good product, perfect delivery.
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L
Rating: 5 out of 5
Good package reception and fast
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P
Rating: 5 out of 5
Very good. Order conforms to my request. Very fast delivery. I recommend this site with my eyes closed.
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F
Rating: 5 out of 5
matches the order
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M
Rating: 5 out of 5
Perfect!!!
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T
Rating: 2 out of 5
After an order over 300 euros, I find it more than limited to have to pay for the return of a product that does not fit. This is not the first time I have had issues with your company online or in-store... having beautiful bikes for sale on your site is not everything, service is essential when you are a merchant. Really very disappointed, I will unfortunately not return to your stores or your site. Such a shame.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We understand your disappointment regarding the return fees and are sorry to learn that you have encountered issues with our service, both online and in-store. Your feedback is valuable and will help us improve our offering.
It is specified in our terms that returns, unless in specific cases, are at the customer's expense. We hope to have the opportunity to regain your trust in the future and remain at your disposal.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your feedback. We understand your disappointment regarding the return fees and are sorry to learn that you have encountered issues with our service, both online and in-store. Your feedback is valuable and will help us improve our offering.
It is specified in our terms that returns, unless in specific cases, are at the customer's expense. We hope to have the opportunity to regain your trust in the future and remain at your disposal.
Best regards,
The Materiel-velo.com team
P
Rating: 5 out of 5
Super fast delivery!
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J
Rating: 5 out of 5
Everything correct, material received as requested, delivery as confirmed.
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S
Rating: 5 out of 5
Very good
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M
Rating: 5 out of 5
Serious site
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J
Rating: 5 out of 5
Fast delivery and in accordance with the order
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M
Rating: 5 out of 5
Product that I have already used and very satisfying.
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B
Rating: 5 out of 5
Very good
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N
Rating: 5 out of 5
Nothing to report
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S
Rating: 5 out of 5
Perfect order.
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M
Rating: 5 out of 5
Excellent
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P
Rating: 5 out of 5
Everything is ok
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T
Rating: 5 out of 5
Great
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S
Rating: 5 out of 5
Fast delivery, no surprises, everything is ok
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C
Rating: 5 out of 5
Excellent value for money
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P
Rating: 5 out of 5
Speed and clear tracking.
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J
Rating: 5 out of 5
As usual, no issues
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V
Rating: 5 out of 5
Always a pleasure to order from Materiel Vélo.
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V
Rating: 5 out of 5
Fast and careful shipping. Good product! I recommend.
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M
Rating: 5 out of 5
Very good
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