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E
Rating: 5 out of 5
Everything is perfect
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 11 769 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Reviews 1, 2, 3 and 5 stars
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Rating: 5 out of 5
Purchase of SRAM red brake pads for road bike. Package received very quickly. Pads mounted but not enough experience to rate.
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F
Rating: 5 out of 5
Fast Quality product Nothing to complain about.
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M
Rating: 5 out of 5
Very fast delivery.
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G
Rating: 5 out of 5
Super very well advised. Fast delivery
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G
Rating: 5 out of 5
Very good
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F
Rating: 5 out of 5
Good value for money and super fast delivery. Well done.
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P
Rating: 5 out of 5
Ok
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P
Rating: 5 out of 5
Very good
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N
Rating: 5 out of 5
Everything as desired
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O
Rating: 5 out of 5
Very available and helpful sales advisor. Very fast delivery. I am very satisfied.
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M
Rating: 5 out of 5
Perfect, service and price top-notch.
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L
Rating: 2 out of 5
The shipping costs are too high.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We understand that shipping costs can be a concern and we are continually looking for solutions to improve our customers' experience. Please note that the fees you paid are only a contribution to costs that are actually much higher.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your feedback. We understand that shipping costs can be a concern and we are continually looking for solutions to improve our customers' experience. Please note that the fees you paid are only a contribution to costs that are actually much higher.
Best regards,
The Materiel-velo.com team
R
Rating: 5 out of 5
Super price and products as usual
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A
Rating: 5 out of 5
Perfect
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E
Rating: 5 out of 5
Very professional, efficient, I recommend
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S
Rating: 5 out of 5
Well received and compliant
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J
Rating: 5 out of 5
Quick service
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K
Rating: 5 out of 5
Good order tracking, quick response for delivery time. Now it's up to my husband to install them on his bike.
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C
Rating: 5 out of 5
Perfect
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F
Rating: 5 out of 5
Product conforms and delivery quickly
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R
Rating: 5 out of 5
Fast and compliant delivery.
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F
Rating: 5 out of 5
Good
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D
Rating: 5 out of 5
Never any issues, always perfect
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P
Rating: 5 out of 5
Decent autonomy, adequate power in the evening or at night, but be careful, on sunny days, beyond 150m, even in daytime flash, the bike is no longer
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L
Rating: 5 out of 5
QUALITY AFTER-SALES SERVICE
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J
Rating: 5 out of 5
EVERYTHING IS PERFECT FROM THE PRODUCT TO THE DELIVERY
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M
Rating: 2 out of 5
Too long delay (2 weeks)
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Response from Materiel-velo.com
Hello,
Thank you for your feedback. We understand that the delivery time of 2 weeks can be frustrating. A delay of 2-4 days was initially indicated but it has been somewhat extended due to a supply delay from our supplier. Please know that we are doing everything we can to improve our services and reduce these delays.
Best regards,
The Materiel-velo.com team
Thank you for your feedback. We understand that the delivery time of 2 weeks can be frustrating. A delay of 2-4 days was initially indicated but it has been somewhat extended due to a supply delay from our supplier. Please know that we are doing everything we can to improve our services and reduce these delays.
Best regards,
The Materiel-velo.com team
D
Rating: 5 out of 5
very good
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F
Rating: 5 out of 5
Very good, fast delivery
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P
Rating: 5 out of 5
Fast reception and without problems. Very well prepared and delivered material all assembled Very good product
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J
Rating: 5 out of 5
Package received within the indicated timeframe at the order
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K
Rating: 5 out of 5
As usual, orders are processed with care and speed which is a plus for workshops like ours. Best regards. KOM BIKE
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J
Rating: 3 out of 5
Fast delivery
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J
Rating: 5 out of 5
Shimano RC7 Dynalast shoes size 41 white conform to my order and very comfortable: the Dynalast technology allows my feet, especially the toes of my right foot (high instep) to be flat and not compressed. To be seen in use but, at this stage, perfect. Very satisfied. Thank you.
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J
Rating: 5 out of 5
Material conforms to my order and delivered quickly. Very responsive and attentive staff.
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A
Rating: 5 out of 5
Perfect, package delivered on the announced date in good condition, well packaged.
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L
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
Bike equipment, a very serious site
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J
Rating: 5 out of 5
Satisfied with my shopping experience.
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