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A
Rating: 5 out of 5
Fast and efficient
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 13 015 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 1, 2, 3 and 5 stars
Reset filtersG
Rating: 5 out of 5
Nothing to report
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P
Rating: 5 out of 5
Fast delivery. Order conforms to what was ordered.
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B
Rating: 3 out of 5
I am happy with the merchandise received. However, I wanted to include a pair of wheels. I had found this item at a significantly lower price on another French site (about 30%). As proposed by Materiel-Velo, I asked if they wanted (could) match the price. The response was negative, without even an intermediate proposal. My project is therefore canceled or at least postponed.
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Response from Materiel-velo.com
Hello Bruno,
Thank you for taking the time to share your feedback. We are delighted that you are satisfied with the merchandise received. We understand your disappointment regarding the price alignment request and regret that we could not respond favorably. Your feedback is valuable and will help us improve our service. Please do not hesitate to reach out to us for any other questions or needs.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your feedback. We are delighted that you are satisfied with the merchandise received. We understand your disappointment regarding the price alignment request and regret that we could not respond favorably. Your feedback is valuable and will help us improve our service. Please do not hesitate to reach out to us for any other questions or needs.
Best regards,
The Materiel-velo.com team
G
Rating: 5 out of 5
Very good
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C
Rating: 5 out of 5
Super nothing to say
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D
Rating: 5 out of 5
Fast and conforms to the order
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D
Rating: 5 out of 5
Top
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A
Rating: 5 out of 5
At the top
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R
Rating: 2 out of 5
Size too small I returned it but I have no refund is this normal
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Response from Materiel-velo.com
Hello,
Thank you for sharing your experience. We are sorry to learn that the size did not suit you. Returns are processed quickly, but it can sometimes take a little time. We invite you to check your bank account, the refund was processed yesterday.
Best regards,
The Materiel-velo.com team
Thank you for sharing your experience. We are sorry to learn that the size did not suit you. Returns are processed quickly, but it can sometimes take a little time. We invite you to check your bank account, the refund was processed yesterday.
Best regards,
The Materiel-velo.com team
P
Rating: 5 out of 5
Meets expectations.
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M
Rating: 5 out of 5
Very satisfied with the delivery
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A
Rating: 2 out of 5
I requested a 700x35 tube, but the tubes I received are 700x32
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Response from Materiel-velo.com
Hello Alain,
Thank you for taking the time to leave a review. We are sorry but upon retracing our preparation process we do not notice any error on the air tubes. If you have photos of the packaging of the tubes you can send them via the contact form. We will be able to find a solution.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to leave a review. We are sorry but upon retracing our preparation process we do not notice any error on the air tubes. If you have photos of the packaging of the tubes you can send them via the contact form. We will be able to find a solution.
Best regards,
The Materiel-velo.com team
D
Rating: 5 out of 5
always at the top
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A
Rating: 5 out of 5
Perfect
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G
Rating: 5 out of 5
The material arrived on time and corresponds well to the images
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T
Rating: 5 out of 5
Staff attentive and very responsive (I needed help during my order).
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A
Rating: 5 out of 5
Hello, meets my expectations, good product
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B
Rating: 5 out of 5
Everything went very well
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J
Rating: 5 out of 5
Well received. Nothing to report
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B
Rating: 5 out of 5
Fast and compliant delivery
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P
Rating: 5 out of 5
Depending on the components, the delays can be long but the order is honored and the contacts with the advisors are excellent
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L
Rating: 5 out of 5
Very competitive prices, fast delivery, many references. The best
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T
Rating: 5 out of 5
Very responsive customer service, and the order went smoothly!
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J
Rating: 5 out of 5
The package was delivered quickly. The items were in line with my expectations. Top.
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G
Rating: 5 out of 5
Very good
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J
Rating: 5 out of 5
Perfect
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F
Rating: 5 out of 5
Nothing to say, shipping, delivery and reception without any issues.
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E
Rating: 5 out of 5
Very good service
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J
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Very good material and very fast delivery
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C
Rating: 5 out of 5
Impeccable, nothing to say
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M
Rating: 5 out of 5
Perfect and fast delivery
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J
Rating: 5 out of 5
Fast delivery and in accordance with my order
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F
Rating: 5 out of 5
Very good
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G
Rating: 5 out of 5
Perfect from start to finish. And world record (certified) for delivery speed! Hats off.
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A
Rating: 5 out of 5
Very good. Fast delivery, good communication
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N
Rating: 5 out of 5
Very good site, responsive and correct
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D
Rating: 5 out of 5
Fast delivery
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