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J
Rating: 5 out of 5
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 11 769 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Reviews 1, 2, 3 and 5 stars
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Rating: 5 out of 5
Matériel Vélo has my full trust for years. Rigor in orders, respect for delivery times as well as quality advice make the seriousness of Matériel Vélo. Thank you to the whole team.
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G
Rating: 5 out of 5
My phone contact immediately understood my expectation regarding mudguards for mountain bikes in tire size 29' x 2.4'. Excellent and quality advice.
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C
Rating: 5 out of 5
Perfect
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E
Rating: 5 out of 5
Nothing to report, very satisfied with this first order for products not available from my usual supplier (Cassette remover and MTB handle of a particular brand). Very careful packaging and quick delivery (order on Saturday night, received on Wednesday morning in rural area)
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T
Rating: 5 out of 5
Quality service for many years; I recommend
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J
Rating: 5 out of 5
Very competent, very responsive
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P
Rating: 5 out of 5
very good product
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T
Rating: 5 out of 5
Good order tracking!
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A
Rating: 5 out of 5
Meets my expectations
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R
Rating: 5 out of 5
Order made Sunday evening, delivery at the relay point on Tuesday afternoon. Perfect.
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E
Rating: 5 out of 5
Order delivered quickly!
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F
Rating: 5 out of 5
Perfect
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G
Rating: 5 out of 5
Fast and efficient
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R
Rating: 5 out of 5
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R
Rating: 5 out of 5
Fast delivery to the relay point, in accordance with my order
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T
Rating: 5 out of 5
Very good, good prices and quite responsive
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T
Rating: 5 out of 5
Serious site and fast delivery. Well-packaged products.
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S
Rating: 5 out of 5
Excellent site very well built, competitive prices, large choice of equipment
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J
Rating: 5 out of 5
Order as described arrived quickly
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G
Rating: 5 out of 5
Impeccable
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P
Rating: 5 out of 5
Nickel
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J
Rating: 5 out of 5
Very satisfied with the product quality and delivery time.
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D
Rating: 5 out of 5
Arrived as expected. Thank you
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M
Rating: 5 out of 5
After a wrong order, wrong color requested. A single phone call was necessary to modify the order and receive the product. Great.
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J
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
Delivery as promised and fast.
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C
Rating: 5 out of 5
Very good service
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I
Rating: 5 out of 5
Fast and efficient service.
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G
Rating: 5 out of 5
Always on top.
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G
Rating: 5 out of 5
Fast delivery and quality product
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M
Rating: 5 out of 5
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O
Rating: 5 out of 5
Change of store after the one in the rose garden refused to let me try a BERRIA bike before buying it. The one in St Cyprien is perfect.
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P
Rating: 5 out of 5
very well packaged
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L
Rating: 1 out of 5
When you are charged an extra fee to be delivered in 24/48 hours, that the ordered products marked "in stock" are sent to you 48 hours later, that I receive my package after a weekend, five days later, and that you are outright "shooed away" while being insulted because you complain about this fact, well I give one star because I can't give zero! I can only imagine what the customer service must be like with such respect for customers. This was my first and last order.
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Response from Materiel-velo.com
Hello,
We are sincerely sorry to read your disappointment, even if we wish to provide some important clarifications regarding your order.
No extra charge was applied since the delivery fee of 0.99€ is the normal fee applied for an order over 70€ delivered via DPD to a pickup point.
At the time of your purchase, it was clearly indicated that the products would be shipped within 24 hours, and not delivered within 24 hours. This mention was respected: you placed your order on 02/10, and your package was shipped on 03/10. The delivery time then depended on the carrier, and due to the following weekend, the receipt took place on Monday 06/10, which is within a timeframe consistent with the information communicated at the time of purchase.
We also want to clarify that no insults or inappropriate remarks were made on our part. We are always concerned about respect in exchanges, even in the case of a complaint.
We understand your frustration, but we have not noted any shortcomings in the handling of your order. We remain available if you wish to discuss this constructively.
Best regards,
The Materiel-velo.com team
We are sincerely sorry to read your disappointment, even if we wish to provide some important clarifications regarding your order.
No extra charge was applied since the delivery fee of 0.99€ is the normal fee applied for an order over 70€ delivered via DPD to a pickup point.
At the time of your purchase, it was clearly indicated that the products would be shipped within 24 hours, and not delivered within 24 hours. This mention was respected: you placed your order on 02/10, and your package was shipped on 03/10. The delivery time then depended on the carrier, and due to the following weekend, the receipt took place on Monday 06/10, which is within a timeframe consistent with the information communicated at the time of purchase.
We also want to clarify that no insults or inappropriate remarks were made on our part. We are always concerned about respect in exchanges, even in the case of a complaint.
We understand your frustration, but we have not noted any shortcomings in the handling of your order. We remain available if you wish to discuss this constructively.
Best regards,
The Materiel-velo.com team
L
Rating: 5 out of 5
several orders and always satisfied
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J
Rating: 5 out of 5
very good with each order.
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A
Rating: 5 out of 5
No complaints. Everything went well.
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R
Rating: 5 out of 5
Top-notch, fast shipping, super material as always
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S
Rating: 5 out of 5
The available material and fast delivery, top-notch...
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