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O
Rating: 5 out of 5
Perfect, nothing to say.
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 11 754 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Reviews 1, 2, 3 and 5 stars
Reset filtersT
Rating: 5 out of 5
Very interesting price. Fast delivery.
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A
Rating: 5 out of 5
Good receipt of the package within the deadlines, complete order
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M
Rating: 5 out of 5
The order arrived on time and perfectly matches the description
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J
Rating: 5 out of 5
Very good product
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E
Rating: 1 out of 5
The Shimano equipment received was already used (very visible assembly marks), damaged (significant scratches and damaged screws), without its original Shimano packaging but in reconditioning plastic bags. It is a Dura Ace brake caliper, sold as new by your establishment. A second product - CeramicSpeed BB86 coated bottom bracket - was received incomplete. Both products have therefore been returned, with a request for a refund. It is likely that I will stop all orders on the Matériel Vélo site, which is really regrettable as I regularly order from your site and I am also a customer of the Matériel Vélo store in Dijon. Best regards. Emmanuel Remenant
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Response from Materiel-velo.com
Hello,
We confirm the good receipt and handling of your return. A refund has been initiated.
Regarding the caliper, we acknowledge that it was a new part from an exhibition bike, which should have been indicated as such. We apologize for this error.
For the CeramicSpeed bottom bracket, the mentioned elements were indeed present, with the dust caps pre-installed.
We regret this experience and hope to regain your trust in the future.
The Materiel-velo.com team
We confirm the good receipt and handling of your return. A refund has been initiated.
Regarding the caliper, we acknowledge that it was a new part from an exhibition bike, which should have been indicated as such. We apologize for this error.
For the CeramicSpeed bottom bracket, the mentioned elements were indeed present, with the dust caps pre-installed.
We regret this experience and hope to regain your trust in the future.
The Materiel-velo.com team
J
Rating: 5 out of 5
Super effective, perfect delivery! I recommend.
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J
Rating: 5 out of 5
Perfect
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P
Rating: 5 out of 5
Material conforms to the order and deadlines respected.
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G
Rating: 5 out of 5
Perfect. Thank you.
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A
Rating: 5 out of 5
Good price and delivery
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C
Rating: 5 out of 5
Perfectly quick
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E
Rating: 5 out of 5
Very reliable and fast.
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M
Rating: 5 out of 5
Fast and relevant
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P
Rating: 5 out of 5
Fast and compliant delivery.
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G
Rating: 5 out of 5
Fast delivery. Products conform to the description.
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T
Rating: 5 out of 5
Price respect for deadlines Top
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J
Rating: 5 out of 5
Perfect!!
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G
Rating: 5 out of 5
Complete satisfaction with the material and the speed of the order.
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P
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
very good site!
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P
Rating: 5 out of 5
perfect
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T
Rating: 5 out of 5
Fast and efficient
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S
Rating: 5 out of 5
Quality and responsive service.
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D
Rating: 5 out of 5
Hard-to-find hardware, at a good price!
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M
Rating: 5 out of 5
Order delivered quickly - no problems to report
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N
Rating: 5 out of 5
Top!
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P
Rating: 5 out of 5
Perfect nothing to report
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E
Rating: 5 out of 5
Product conforms to expectations and delivered on time
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J
Rating: 5 out of 5
perfect as usual
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G
Rating: 5 out of 5
Reception in store with a very good welcome
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A
Rating: 5 out of 5
Item conforms to the description. Fast delivery. Perfect.
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F
Rating: 5 out of 5
Very good site. Fast delivery
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P
Rating: 5 out of 5
Hello, Order delivered on time. All items perfectly packaged. Everything was perfect.
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D
Rating: 5 out of 5
Perfect
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D
Rating: 5 out of 5
Competitive prices and fast delivery
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C
Rating: 5 out of 5
Delivery compliant and fast
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G
Rating: 5 out of 5
Very satisfied. Order processed and sent very quickly with good communication from Julien, excellent to recommend without hesitation.
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C
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
As for the order and delivery, everything was top-notch. The downside was the sizes of the children's bike helmet which were different on the site, which misled me during the order.
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