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L
Rating: 5 out of 5
Product quality. Speed of shipping, and top-notch packaging. Thank you
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 995 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 1, 2, 3 and 5 stars
Reset filtersA
Rating: 2 out of 5
delivered
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Response from Materiel-velo.com
which may have created confusion. We are sincerely sorry for this.
Thank you for your understanding.
Best regards,
The Materiel-velo.com team
Thank you for your understanding.
Best regards,
The Materiel-velo.com team
G
Rating: 5 out of 5
Hello, I received my bike, everything works perfectly, very good work from the whole team, thank you very much
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L
Rating: 5 out of 5
Always satisfied with bike material...and its staff... Thank you
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J
Rating: 5 out of 5
Very good. Thank you
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G
Rating: 5 out of 5
Ordered textiles conform to my request.
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E
Rating: 5 out of 5
I thank the after-sales service for their availability and XLC for exchanging my bike rack for a new model, I would recommend Matériel-vélo to my acquaintances.
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P
Rating: 5 out of 5
Delivery within the deadlines, good packaging
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T
Rating: 5 out of 5
Action, reaction Everything went well
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P
Rating: 5 out of 5
material conforms to the description
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F
Rating: 5 out of 5
Efficiency, speed, completely satisfied
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G
Rating: 5 out of 5
5
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J
Rating: 5 out of 5
Very good. Received on time
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J
Rating: 5 out of 5
Top notch
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C
Rating: 5 out of 5
Very reasonable price and perfect delivery.
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A
Rating: 5 out of 5
Availability for phone advice and delivery efficiency
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S
Rating: 5 out of 5
speed for delivery. No issues for returning an item.
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S
Rating: 5 out of 5
I received the right product and it is already assembled and works perfectly.
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T
Rating: 5 out of 5
Nothing to report
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D
Rating: 5 out of 5
Perfect delivery on time. In line with expectations
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J
Rating: 5 out of 5
Nothing to say... very good product. Still missing a mounting mode.
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B
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
All good, package received well and quickly
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F
Rating: 5 out of 5
Very good
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G
Rating: 5 out of 5
Perfect received on time
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O
Rating: 5 out of 5
Perfect, nothing to say.
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T
Rating: 5 out of 5
Very interesting price. Fast delivery.
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A
Rating: 5 out of 5
Good receipt of the package within the deadlines, complete order
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M
Rating: 5 out of 5
The order arrived on time and perfectly matches the description
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J
Rating: 5 out of 5
Very good product
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E
Rating: 1 out of 5
The Shimano equipment received was already used (very visible assembly marks), damaged (significant scratches and damaged screws), without its original Shimano packaging but in reconditioning plastic bags. It is a Dura Ace brake caliper, sold as new by your establishment. A second product - CeramicSpeed BB86 coated bottom bracket - was received incomplete. Both products have therefore been returned, with a request for a refund. It is likely that I will stop all orders on the Matériel Vélo site, which is really regrettable as I regularly order from your site and I am also a customer of the Matériel Vélo store in Dijon. Best regards. Emmanuel Remenant
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Response from Materiel-velo.com
Hello,
We confirm the good receipt and handling of your return. A refund has been initiated.
Regarding the caliper, we acknowledge that it was a new part from an exhibition bike, which should have been indicated as such. We apologize for this error.
For the CeramicSpeed bottom bracket, the mentioned elements were indeed present, with the dust caps pre-installed.
We regret this experience and hope to regain your trust in the future.
The Materiel-velo.com team
We confirm the good receipt and handling of your return. A refund has been initiated.
Regarding the caliper, we acknowledge that it was a new part from an exhibition bike, which should have been indicated as such. We apologize for this error.
For the CeramicSpeed bottom bracket, the mentioned elements were indeed present, with the dust caps pre-installed.
We regret this experience and hope to regain your trust in the future.
The Materiel-velo.com team
J
Rating: 5 out of 5
Super effective, perfect delivery! I recommend.
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J
Rating: 5 out of 5
Perfect
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P
Rating: 5 out of 5
Material conforms to the order and deadlines respected.
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G
Rating: 5 out of 5
Perfect. Thank you.
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A
Rating: 5 out of 5
Good price and delivery
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C
Rating: 5 out of 5
Perfectly quick
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E
Rating: 5 out of 5
Very reliable and fast.
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M
Rating: 5 out of 5
Fast and relevant
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P
Rating: 5 out of 5
Fast and compliant delivery.
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