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S
Rating: 5 out of 5
Top
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 992 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 1, 2, 3 and 5 stars
Reset filtersJ
Rating: 5 out of 5
Material arrived quickly at the Grenoble store and met my expectations.
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G
Rating: 5 out of 5
As always, very satisfied with Matériel vélo.com. I really recommend this site.
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S
Rating: 5 out of 5
Works well, allows you to go everywhere. Delivery time respected.
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E
Rating: 5 out of 5
Perfect
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B
Rating: 5 out of 5
Perfect
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G
Rating: 5 out of 5
Perfect. Accommodating on the modification of the order. Well done.
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T
Rating: 5 out of 5
Very good!
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D
Rating: 5 out of 5
Always satisfied with the services of Matériel Velo. Thank you!!
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B
Rating: 5 out of 5
I am very satisfied with material-bike, they always have what I need and very fast shipping and solid package.
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A
Rating: 5 out of 5
Top
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S
Rating: 5 out of 5
Perfect as always with bike equipment!
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O
Rating: 5 out of 5
Very good
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B
Rating: 5 out of 5
Material conforms and was received quickly
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M
Rating: 5 out of 5
Very responsive despite the holiday.
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P
Rating: 5 out of 5
5 stars Perfect
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P
Rating: 5 out of 5
Serious and fast service, as usual.
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P
Rating: 5 out of 5
Interesting choice of material on the site and very responsive for delivery. Thank you.
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S
Rating: 5 out of 5
Great for the order but what to say about the delivery, scheduled at home (2 working days) and dropped off without prior notice at a relay point 4 days later.
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J
Rating: 5 out of 5
Very good service
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B
Rating: 5 out of 5
Speed, efficiency, very good trustworthy site.
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M
Rating: 5 out of 5
Impeccable Thank you
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L
Rating: 5 out of 5
Nothing to report
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F
Rating: 5 out of 5
Delivery within the announced timeframe, complete order.
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G
Rating: 5 out of 5
Perfect over time, GPS ordered the day before August 15, the package arrived within 24/48h
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T
Rating: 5 out of 5
Fast delivery and in accordance with my request. Products received matching my order and of good quality. Perfect.
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F
Rating: 5 out of 5
Everything is OK, the ordered material, the delivery time. Perfect
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B
Rating: 5 out of 5
Product corresponds
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J
Rating: 5 out of 5
Satisfied with my order, at an acceptable price and delivered quickly.
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C
Rating: 5 out of 5
Conforms to the order (material and deadline).
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E
Rating: 5 out of 5
EXCELLENT!!!!!
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Y
Rating: 5 out of 5
Meets our wishes
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A
Rating: 5 out of 5
Ergonomic site, prices within the norm, very good communication regarding the order tracking.
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F
Rating: 5 out of 5
Nothing to complain about
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L
Rating: 5 out of 5
Perfect
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T
Rating: 2 out of 5
2 Stars why. When I go to a store for a potential return of bike materials, they tell me to do the procedures online. The same fight for a request for a specific part order. So, I ask the question, what is the purpose of franchised stores? Another topic, a year ago, I purchased a refurbished bike, and I have had nothing but problems with this bike, and clearly, I feel like I was taken for a fool. If you wish, I can take more time to discuss this topic.
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Response from Materiel-velo.com
Hello,
Thank you for your message and for taking the time to share your experience.
Regarding returns, it is indeed necessary to request them via your customer space, but our stores are also able to assist you in this process if you prefer to do it directly on-site. We will make an internal point to clarify this with our teams in the store.
Regarding the refurbished bike, we are sincerely sorry for the issues encountered. This is obviously not the experience we wish to offer. We invite you to contact the store where the bike was purchased directly so that a solution can be found as soon as possible.
We remain at your disposal if you wish to discuss further.
The Materiel-velo.com team
Thank you for your message and for taking the time to share your experience.
Regarding returns, it is indeed necessary to request them via your customer space, but our stores are also able to assist you in this process if you prefer to do it directly on-site. We will make an internal point to clarify this with our teams in the store.
Regarding the refurbished bike, we are sincerely sorry for the issues encountered. This is obviously not the experience we wish to offer. We invite you to contact the store where the bike was purchased directly so that a solution can be found as soon as possible.
We remain at your disposal if you wish to discuss further.
The Materiel-velo.com team
G
Rating: 5 out of 5
Very professional
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P
Rating: 5 out of 5
Very good
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S
Rating: 1 out of 5
Hello,
Thank you for your message.
We are sorry to learn that the delivery did not take place as planned, especially when it impacts the preparation of your outings.
For your information, the package is indicated as delivered by La Poste on 23/08. Unfortunately, we have not received any message from you regarding a potential delivery issue, otherwise we could have intervened more quickly with the carrier.
Please do not hesitate to contact us directly in case of a problem - we are here to help you.
Thank you for your understanding,
The Materiel-velo.com team
Translated reviews
Thank you for your message.
We are sorry to learn that the delivery did not take place as planned, especially when it impacts the preparation of your outings.
For your information, the package is indicated as delivered by La Poste on 23/08. Unfortunately, we have not received any message from you regarding a potential delivery issue, otherwise we could have intervened more quickly with the carrier.
Please do not hesitate to contact us directly in case of a problem - we are here to help you.
Thank you for your understanding,
The Materiel-velo.com team
Response from Materiel-velo.com
I am satisfied with the equipment and the delivery time