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D
Rating: 5 out of 5
Very serious company Never disappointed Excellent value for money
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 992 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 1, 2, 3 and 5 stars
Reset filtersF
Rating: 5 out of 5
Nothing to say seriously as usual.
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C
Rating: 5 out of 5
I am very satisfied with all the services and after-sales service of Matériel vélo.
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L
Rating: 5 out of 5
At the top
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C
Rating: 5 out of 5
Very good store, efficient staff who know the products.
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A
Rating: 5 out of 5
Perfect and fast
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P
Rating: 5 out of 5
Always very good.
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G
Rating: 1 out of 5
To be satisfied, the package should arrive on the scheduled dates. So to be satisfied I bought elsewhere. I am really not happy.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
After reviewing your order, we have indeed shipped your package the day after it was placed. Your package was delivered within 24 hours following the shipment. Therefore, we do not understand your dissatisfaction.
We remain at your disposal
The Materiel-velo.com team
Thank you for your feedback.
After reviewing your order, we have indeed shipped your package the day after it was placed. Your package was delivered within 24 hours following the shipment. Therefore, we do not understand your dissatisfaction.
We remain at your disposal
The Materiel-velo.com team
G
Rating: 5 out of 5
Package shipped on time, except for the useless DPD delivery.
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C
Rating: 5 out of 5
Perfect on time and in place..
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E
Rating: 5 out of 5
Impeccable and very serious.
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E
Rating: 5 out of 5
Always on top
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L
Rating: 5 out of 5
Always fast. Well packaged. Trusted site. Thank you
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A
Rating: 5 out of 5
Service OK
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M
Rating: 5 out of 5
Respect for the announced deadlines. It's very convenient to be able to pick up your order at the store rather than waiting for postal delivery. Thank you.
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M
Rating: 5 out of 5
Perfect
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E
Rating: 5 out of 5
Received quickly and compliant with my expectations it's perfect.
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S
Rating: 5 out of 5
Perfect
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B
Rating: 5 out of 5
Ordered and received in a few days. Perfect as usual with materiel-velo.com
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L
Rating: 5 out of 5
Very satisfied.
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E
Rating: 5 out of 5
Top
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A
Rating: 2 out of 5
The availability of products on the site is not guaranteed. The helmet purchased was no longer available, and the second replacement was not either.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are sorry for this experience. Some of our products are indeed in the process of being restocked, and a note is indicated regarding this at the time of ordering.
It can happen, in rare cases, that an item is ultimately out of stock at the time of restocking. We do our utmost to avoid this type of situation and improve the accuracy of the displayed stock.
Thank you for your understanding.
Thank you for your feedback.
We are sorry for this experience. Some of our products are indeed in the process of being restocked, and a note is indicated regarding this at the time of ordering.
It can happen, in rare cases, that an item is ultimately out of stock at the time of restocking. We do our utmost to avoid this type of situation and improve the accuracy of the displayed stock.
Thank you for your understanding.
X
Rating: 5 out of 5
As usual, material as described, well packaged and fast delivery. Don't change anything
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J
Rating: 5 out of 5
Perfect thank you
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N
Rating: 5 out of 5
Fast and perfect!
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B
Rating: 5 out of 5
Very satisfied with the delivery time and the merchandise!
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M
Rating: 5 out of 5
Easy to order, fast delivery, very reasonable price. I recommend...
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M
Rating: 5 out of 5
Delivery on time and easy phone contact in case of questions. I recommend.
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F
Rating: 5 out of 5
Perfect, very good site, very fast shipping, real stock. Thank you
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V
Rating: 5 out of 5
Product as described and available. Order shipped quickly. No issues.
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A
Rating: 5 out of 5
Perfect.
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M
Rating: 5 out of 5
Website to recommend. Order conforms, quality material with a very good price
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P
Rating: 5 out of 5
As usual, fast and compliant! Perfect.
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M
Rating: 5 out of 5
Very good quality items, impeccable delivery and very fast
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L
Rating: 5 out of 5
Package received quickly, never disappointed
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C
Rating: 5 out of 5
Order well received perfect
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C
Rating: 5 out of 5
Nothing to say, I regularly buy on this site and I always find what I want except for red Siri shoes where my size is not available, too bad
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M
Rating: 5 out of 5
Product and deadlines perfect
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J
Rating: 5 out of 5
FAST SHIPPING. BIKE MATERIAL VERY SERIOUS, I HIGHLY RECOMMEND.
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J
Rating: 5 out of 5
Effective and fast
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