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M
Rating: 5 out of 5
completely satisfied.
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 992 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 1, 2, 3 and 5 stars
Reset filtersC
Rating: 5 out of 5
express delivery. perfect!
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S
Rating: 5 out of 5
Order received after a change of delivery location. Materiel-velo was very responsive. Highly recommended.
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G
Rating: 5 out of 5
Received the day after my order. Great!
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E
Rating: 5 out of 5
Everything was perfect!
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Y
Rating: 5 out of 5
Everything was okay... fast delivery.
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P
Rating: 5 out of 5
Perfect
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H
Rating: 2 out of 5
Too long compared to the indicative time at the time of purchase.
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S
Rating: 5 out of 5
Fast shipping from the Bordeaux bike equipment store, Favero pedals as described.
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H
Rating: 1 out of 5
The 5 mm spacer arrived perfectly on time and exactly met my expectations, however it arrived without the appropriate screws. I therefore ordered them following the recommendations of customer service, paying the shipping costs again, and... they are too long and unusable. I recommend that you provide appropriate screws from the start, of the right size to avoid much frustration.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are pleased to learn that the received spacer met your expectations, but we regret the frustration caused by the screw issue.
However, we would like to clarify that, as indicated in the product description, the spacers are delivered without screws. This is due to the modularity of these spacers, which can be used in different configurations (heights and stacking and types of pedals), making it impossible to provide universal screws.
Please feel free to contact our customer service if we can assist you further.
Best regards,
Théo
Customer Service – Matériel-Vélo.com
Thank you for your feedback.
We are pleased to learn that the received spacer met your expectations, but we regret the frustration caused by the screw issue.
However, we would like to clarify that, as indicated in the product description, the spacers are delivered without screws. This is due to the modularity of these spacers, which can be used in different configurations (heights and stacking and types of pedals), making it impossible to provide universal screws.
Please feel free to contact our customer service if we can assist you further.
Best regards,
Théo
Customer Service – Matériel-Vélo.com
J
Rating: 5 out of 5
Serious, deadline met
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J
Rating: 5 out of 5
Very good, I found the products I was looking for, I recommend this site.
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T
Rating: 5 out of 5
No issues, product as described, quickly shipped and received, no issues, will reorder if needed.
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P
Rating: 5 out of 5
Fast delivery, everything went well.
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T
Rating: 1 out of 5
Delivery to a pickup point other than the one chosen
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Response from Materiel-velo.com
Hello Thierry,
Thank you for taking the time to share your feedback and for sharing your experience. We apologize for this delivery modification not meeting your expectations.
Indeed, this time of year is exceptional and sometimes carriers take the initiative to change the address of the pickup point during delivery, due to the closure of the pickup point you initially chose.
This modification is necessary to ensure the delivery of your order in the best possible time.
We remain at your disposal.
The team at materiel-velo.com
Thank you for taking the time to share your feedback and for sharing your experience. We apologize for this delivery modification not meeting your expectations.
Indeed, this time of year is exceptional and sometimes carriers take the initiative to change the address of the pickup point during delivery, due to the closure of the pickup point you initially chose.
This modification is necessary to ensure the delivery of your order in the best possible time.
We remain at your disposal.
The team at materiel-velo.com
J
Rating: 5 out of 5
Nothing to report
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G
Rating: 5 out of 5
Fast and careful shipping. Nothing to complain about this site is reliable like with each of my purchases
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V
Rating: 5 out of 5
Super
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P
Rating: 5 out of 5
Perfect as usual
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D
Rating: 5 out of 5
Product compliant, transport ok, I recommend this site
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J
Rating: 5 out of 5
Tool conforms to the order
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J
Rating: 5 out of 5
Material- bike.com. superb. Big kisses to all your team. JMG.
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L
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
Impeccable
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H
Rating: 5 out of 5
Nothing to say, fast delivery and impeccable material upon receipt, thank you very much.
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B
Rating: 5 out of 5
Super fast delivery, top product.
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F
Rating: 1 out of 5
Materials not conforming to the description
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are sorry to learn that the material received did not match your expectations according to the description. To date, we unfortunately do not find any exchange from you on this subject, which does not allow us to precisely trace the situation or provide an appropriate solution.
We invite you to contact our customer service with the details of your order so that we can verify this together and, if necessary, correct what needs to be corrected.
Our priority remains your satisfaction, and we are here to help you as best as we can.
Best regards,
Customer Service – Matériel Vélo
Thank you for your feedback.
We are sorry to learn that the material received did not match your expectations according to the description. To date, we unfortunately do not find any exchange from you on this subject, which does not allow us to precisely trace the situation or provide an appropriate solution.
We invite you to contact our customer service with the details of your order so that we can verify this together and, if necessary, correct what needs to be corrected.
Our priority remains your satisfaction, and we are here to help you as best as we can.
Best regards,
Customer Service – Matériel Vélo
J
Rating: 5 out of 5
Product as described and fast delivery
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S
Rating: 5 out of 5
Very good
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G
Rating: 5 out of 5
Very satisfied with your services
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E
Rating: 5 out of 5
I bought on the site to be able to return the item in case the size doesn't fit. Too bad the store can't take back the items
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D
Rating: 5 out of 5
Top
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J
Rating: 5 out of 5
No particular issues with the delivery.
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R
Rating: 5 out of 5
Fast delivery and exchange
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J
Rating: 5 out of 5
Very well arrived and setup super
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G
Rating: 5 out of 5
Very good service. Friendly and competent staff which is rare these days. Thank you all.
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R
Rating: 5 out of 5
Thank you for the speed and quality of the service
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D
Rating: 5 out of 5
Package still not arrived, despite quick and efficient processing of my order by Matériel Vélo!!!!! Well done Colissimo.
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S
Rating: 5 out of 5
Very good welcome.
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E
Rating: 2 out of 5
I ordered a part in after-sales service for my XLC AZURA bike rack and received a model that does not match.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are sorry for the initial error in sending the after-sales part for your XLC Azura bike rack. That said, we are pleased that our exchanges allowed us to find a satisfactory solution, with the implementation of a complete standard exchange of the bike rack.
We hope this resolution brings you complete satisfaction and remain at your disposal if needed.
Best regards,
Théo
Customer Service – Matériel-Vélo.com
Thank you for your feedback.
We are sorry for the initial error in sending the after-sales part for your XLC Azura bike rack. That said, we are pleased that our exchanges allowed us to find a satisfactory solution, with the implementation of a complete standard exchange of the bike rack.
We hope this resolution brings you complete satisfaction and remain at your disposal if needed.
Best regards,
Théo
Customer Service – Matériel-Vélo.com