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B
Rating: 5 out of 5
Everything went as planned, material conforms
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 992 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 1, 2, 3 and 5 stars
Reset filtersJ
Rating: 5 out of 5
Fast and cheap
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J
Rating: 5 out of 5
Delivery compliant and fast, products well packaged
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Y
Rating: 5 out of 5
First order at bike material. Competitive prices and fast shipping
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E
Rating: 5 out of 5
Fast shipping, thank you.
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J
Rating: 3 out of 5
Delivery in 24/48h requested. The package left Materiel vélo in more than 24h. Therefore, it is impossible to be on time. However, you were very responsive to the issues encountered with the delivery company.
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B
Rating: 5 out of 5
Order conforms.
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L
Rating: 5 out of 5
Very satisfied with the order conforming to the description and fast delivery
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G
Rating: 1 out of 5
unlike my first order of a pair of Bontrager wheels, packaged and shipped in the best conditions. My second order, also for a pair of Vision wheels, was prepared with a glaring lack of professionalism!!! One single box (not suitable for 2 wheels) and an axle that pierces the paper envelope sticking out 5 cm outside! As a result, the rear wheel axle scraped the ground or was shocked during transport and is all scratched. Moreover, the wheels inside were under tension against each other. This lack of preparation and verification before shipping is simply lamentable.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback.
We are sorry to learn that your second order did not bring you complete satisfaction, and we fully understand your disappointment given the condition in which you received your Vision wheels.
However, we would like to clarify that the packaging you received is the one provided directly by the Vision brand. It is a standard packaging used by the manufacturer, over which we unfortunately have no control, except for specific requests or exceptional reconditioning. That being said, your situation remains an isolated case among a large number of wheels shipped in their original packaging, without incident.
We will nevertheless forward your comment to our logistics department, as well as to the brand, to report this type of malfunction and improve the packaging if necessary.
We had exchanged on this subject by phone and email and had finally found an arrangement together.
We remain at your disposal for any further questions or assistance.
Best regards,
Théo
Customer Service – Matériel-Vélo.com
Thank you for taking the time to share your feedback.
We are sorry to learn that your second order did not bring you complete satisfaction, and we fully understand your disappointment given the condition in which you received your Vision wheels.
However, we would like to clarify that the packaging you received is the one provided directly by the Vision brand. It is a standard packaging used by the manufacturer, over which we unfortunately have no control, except for specific requests or exceptional reconditioning. That being said, your situation remains an isolated case among a large number of wheels shipped in their original packaging, without incident.
We will nevertheless forward your comment to our logistics department, as well as to the brand, to report this type of malfunction and improve the packaging if necessary.
We had exchanged on this subject by phone and email and had finally found an arrangement together.
We remain at your disposal for any further questions or assistance.
Best regards,
Théo
Customer Service – Matériel-Vélo.com
D
Rating: 5 out of 5
Very satisfied with bike equipment
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B
Rating: 5 out of 5
Order and delivery respected. No problem with the package.
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L
Rating: 5 out of 5
compliant with my expectations and delivered on time
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B
Rating: 5 out of 5
Very satisfied with the site, Good material and timely delivery. Nothing to report
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M
Rating: 3 out of 5
Light wheel packaging, I received my package damaged with the hub protruding on the outside. A small dent, but it’s not pleasant.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are sorry to hear that your package arrived damaged and that the packaging did not meet your expectations. Even if the impact seems minor, we fully understand that this can be disappointing, especially for a sensitive product like wheels.
We take your comment into account and will immediately forward it to our logistics department to enhance the care taken in packaging this type of item. The goal is, of course, to prevent this from happening in the future.
Please do not hesitate to reach out to us if you need anything else.
Best regards,
Théo
Customer Service – Matériel Vélo
Thank you for your feedback.
We are sorry to hear that your package arrived damaged and that the packaging did not meet your expectations. Even if the impact seems minor, we fully understand that this can be disappointing, especially for a sensitive product like wheels.
We take your comment into account and will immediately forward it to our logistics department to enhance the care taken in packaging this type of item. The goal is, of course, to prevent this from happening in the future.
Please do not hesitate to reach out to us if you need anything else.
Best regards,
Théo
Customer Service – Matériel Vélo
S
Rating: 5 out of 5
I recommend this site
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J
Rating: 5 out of 5
reliable site
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J
Rating: 5 out of 5
Fast and serious
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J
Rating: 5 out of 5
Very good experience.
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T
Rating: 5 out of 5
Top fast delivery and good advice before purchase
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J
Rating: 5 out of 5
Perfect
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D
Rating: 1 out of 5
Very good
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Response from Materiel-velo.com
Hello Dominique,
Thank you for your feedback, we imagine that the 1 star is a click error, if you have the opportunity to modify it at some point
Best regards,
The team at Materiel-velo.com
Thank you for your feedback, we imagine that the 1 star is a click error, if you have the opportunity to modify it at some point
Best regards,
The team at Materiel-velo.com
C
Rating: 5 out of 5
Ultra fast delivery, top notch
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C
Rating: 5 out of 5
Delivery as requested and done on time
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T
Rating: 3 out of 5
I confirm the previous reviews: the Velcro straps are too short, in my case, it’s just about okay. Given this design flaw, these sandals are too expensive.
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G
Rating: 5 out of 5
Always on top
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C
Rating: 5 out of 5
Fast and well packaged
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A
Rating: 5 out of 5
Very good
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M
Rating: 5 out of 5
Perfect as always, don't change anything. Thank you
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P
Rating: 5 out of 5
Very effective!!! Thank you!!
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M
Rating: 5 out of 5
The order went very well, fast delivery within the deadlines, efficient....
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A
Rating: 5 out of 5
Fast delivery and good price
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F
Rating: 5 out of 5
Impeccable
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P
Rating: 5 out of 5
Ultra fast delivery
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D
Rating: 5 out of 5
Super good brake pads, fast delivery, good price, I recommend.
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F
Rating: 3 out of 5
Really top-notch. The Aix-en-Provence store is very responsive. Thank you.
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O
Rating: 5 out of 5
Fast product compliant
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P
Rating: 1 out of 5
The fixing straps for the handlebars are missing
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are sorry for this oversight. Your request has been taken care of by our after-sales service, and a new bag has been sent to you.
Please feel free to contact us if needed, we remain at your disposal.
Best regards,
The team at Materiel-velo.com
Thank you for your feedback.
We are sorry for this oversight. Your request has been taken care of by our after-sales service, and a new bag has been sent to you.
Please feel free to contact us if needed, we remain at your disposal.
Best regards,
The team at Materiel-velo.com
F
Rating: 5 out of 5
order conforms to my wishes and speed of shipping
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D
Rating: 5 out of 5
My bike supplies shopping site
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