Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
The pump is very good, the responsiveness of Materiel-vélo is very good. However, the delivery could be improved. The announced 48 hours quickly turned into a week. A week is fine for me, I don't need everything right away, but when a performance is announced, it should be adhered to. This is called professionalism; it's not just about making commercial talk. I feel like DPD is used to this.
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Response from Materiel-velo.com
Hello Pierre,
Thank you for taking the time to share your feedback about your experience with our site. We are pleased that the pump and our service met your expectations. However, we are sorry to hear that the delivery did not meet your expectations. We understand the importance of the announced deadlines and take your comments very seriously. We will pass your feedback to our delivery partner to improve this point. Thank you again for your understanding and trust.
Best regards,
The Materiel-Velo.com team
J
Jean-Paul C.
Rating: 3 out of 5
following a purchase from 29/07/2025
Fast delivery. Rectangular cardboard packaging without any protection for the bike.
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Laurent D.
Rating: 1 out of 5
following a purchase from 30/07/2025
The model has been returned, we are waiting for the refund
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Response from Materiel-velo.com
Hello,
We are having trouble understanding your 1-star rating given that this is simply a return from your side.
It has been processed and the refund has been made quickly.
Best regards,
The team at Materiel-velo.com
H
Harrison I.
Rating: 3 out of 5
following a purchase from 16/06/2025
I did not receive the correct chainring, I was supposed to have 52/36 but I received my bike with a 50/34 unfortunately.
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Response from Materiel-velo.com
Hello,
Thank you for your message.
We are sorry for the error regarding the assembly of the crankset during the delivery of your bike. After reviewing your complaint, we have shipped the chainrings corresponding to the 52/36 originally ordered to quickly correct this situation.
We hope this solution has fully satisfied you and remain at your disposal for any other requests.
Best regards,
Théo
Customer Service – Matériel-Vélo.com
B
Bernard M.
Rating: 1 out of 5
following a purchase from 26/07/2025
No issues, product conforms and delivery time respected
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Response from Materiel-velo.com
Thank you for your feedback, you selected 1 star while your review seems positive.
A
Alain T.
Rating: 3 out of 5
following a purchase from 27/07/2025
Delivery on time. I would have liked to receive my Shimano item in Shimano packaging, especially since there was plenty of room in the box.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback. We are pleased that the delivery was made on time, but we understand your disappointment regarding the packaging. We will ensure to improve this point in the future to guarantee a better customer experience.
Remaining at your disposal,
The Materiel-velo.com team
J
Jerome S.
Rating: 1 out of 5
following a purchase from 20/07/2025
The package was delivered damaged, and I am still inspecting whether the product is damaged or not. It is shameful to send a fragile product worth nearly €1000 in such packaging!!!
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Sebastien V.
Rating: 2 out of 5
following a purchase from 18/07/2025
Half of the order was refunded because products were unavailable.
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Henri T.
Rating: 2 out of 5
following a purchase from 22/07/2025
Too long compared to the indicative time at the time of purchase.
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Hervé R.
Rating: 1 out of 5
following a purchase from 24/07/2025
The 5 mm spacer arrived perfectly on time and exactly met my expectations, however it arrived without the appropriate screws. I therefore ordered them following the recommendations of customer service, paying the shipping costs again, and... they are too long and unusable. I recommend that you provide appropriate screws from the start, of the right size to avoid much frustration.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are pleased to learn that the received spacer met your expectations, but we regret the frustration caused by the screw issue.
However, we would like to clarify that, as indicated in the product description, the spacers are delivered without screws. This is due to the modularity of these spacers, which can be used in different configurations (heights and stacking and types of pedals), making it impossible to provide universal screws.
Please feel free to contact our customer service if we can assist you further.
Best regards,
Théo
Customer Service – Matériel-Vélo.com
T
Thierry R.
Rating: 1 out of 5
following a purchase from 24/07/2025
Delivery to a pickup point other than the one chosen
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Response from Materiel-velo.com
Hello Thierry,
Thank you for taking the time to share your feedback and for sharing your experience. We apologize for this delivery modification not meeting your expectations.
Indeed, this time of year is exceptional and sometimes carriers take the initiative to change the address of the pickup point during delivery, due to the closure of the pickup point you initially chose.
This modification is necessary to ensure the delivery of your order in the best possible time.
We remain at your disposal.
The team at materiel-velo.com
F
François N.
Rating: 1 out of 5
following a purchase from 24/07/2025
Materials not conforming to the description
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are sorry to learn that the material received did not match your expectations according to the description. To date, we unfortunately do not find any exchange from you on this subject, which does not allow us to precisely trace the situation or provide an appropriate solution.
We invite you to contact our customer service with the details of your order so that we can verify this together and, if necessary, correct what needs to be corrected.
Our priority remains your satisfaction, and we are here to help you as best as we can.
Best regards,
Customer Service – Matériel Vélo
E
Eric L.
Rating: 2 out of 5
following a purchase from 11/06/2025
I ordered a part in after-sales service for my XLC AZURA bike rack and received a model that does not match.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are sorry for the initial error in sending the after-sales part for your XLC Azura bike rack. That said, we are pleased that our exchanges allowed us to find a satisfactory solution, with the implementation of a complete standard exchange of the bike rack.
We hope this resolution brings you complete satisfaction and remain at your disposal if needed.
Best regards,
Théo
Customer Service – Matériel-Vélo.com
J
Jean-Francois G.
Rating: 3 out of 5
following a purchase from 22/07/2025
Delivery in 24/48h requested. The package left Materiel vélo in more than 24h. Therefore, it is impossible to be on time. However, you were very responsive to the issues encountered with the delivery company.
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Gil V.
Rating: 1 out of 5
following a purchase from 23/07/2025
unlike my first order of a pair of Bontrager wheels, packaged and shipped in the best conditions. My second order, also for a pair of Vision wheels, was prepared with a glaring lack of professionalism!!! One single box (not suitable for 2 wheels) and an axle that pierces the paper envelope sticking out 5 cm outside! As a result, the rear wheel axle scraped the ground or was shocked during transport and is all scratched. Moreover, the wheels inside were under tension against each other. This lack of preparation and verification before shipping is simply lamentable.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback.
We are sorry to learn that your second order did not bring you complete satisfaction, and we fully understand your disappointment given the condition in which you received your Vision wheels.
However, we would like to clarify that the packaging you received is the one provided directly by the Vision brand. It is a standard packaging used by the manufacturer, over which we unfortunately have no control, except for specific requests or exceptional reconditioning. That being said, your situation remains an isolated case among a large number of wheels shipped in their original packaging, without incident.
We will nevertheless forward your comment to our logistics department, as well as to the brand, to report this type of malfunction and improve the packaging if necessary.
We had exchanged on this subject by phone and email and had finally found an arrangement together.
We remain at your disposal for any further questions or assistance.
Best regards,
Théo
Customer Service – Matériel-Vélo.com
M
Mickael D.
Rating: 3 out of 5
following a purchase from 23/07/2025
Light wheel packaging, I received my package damaged with the hub protruding on the outside. A small dent, but it’s not pleasant.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are sorry to hear that your package arrived damaged and that the packaging did not meet your expectations. Even if the impact seems minor, we fully understand that this can be disappointing, especially for a sensitive product like wheels.
We take your comment into account and will immediately forward it to our logistics department to enhance the care taken in packaging this type of item. The goal is, of course, to prevent this from happening in the future.
Please do not hesitate to reach out to us if you need anything else.
Best regards,
Théo
Customer Service – Matériel Vélo
D
Dominique G.
Rating: 1 out of 5
following a purchase from 22/07/2025
Very good
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Response from Materiel-velo.com
Hello Dominique,
Thank you for your feedback, we imagine that the 1 star is a click error, if you have the opportunity to modify it at some point
Best regards,
The team at Materiel-velo.com
T
Thierry B.
Rating: 3 out of 5
following a purchase from 21/07/2025
I confirm the previous reviews: the Velcro straps are too short, in my case, it’s just about okay. Given this design flaw, these sandals are too expensive.
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Frédéric O.
Rating: 3 out of 5
following a purchase from 20/07/2025
Really top-notch. The Aix-en-Provence store is very responsive. Thank you.
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Pascal G.
Rating: 1 out of 5
following a purchase from 22/07/2025
The fixing straps for the handlebars are missing
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are sorry for this oversight. Your request has been taken care of by our after-sales service, and a new bag has been sent to you.
Please feel free to contact us if needed, we remain at your disposal.
Best regards,
The team at Materiel-velo.com
J
Julien R.
Rating: 2 out of 5
following a purchase from 16/07/2025
Delay after the order validated too long. Sent 6 days later via Colissimo.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We understand your comment regarding the shipping delay. For your information, the Pirelli tires you ordered were indeed indicated with a shipping delay of 2 to 4 working days at the time of purchase. Your order was prepared and shipped within this timeframe, via Colissimo, as planned.
We do everything possible to ensure reliable and transparent delivery times, and we are sorry if this seemed too long from your perspective.
Do not hesitate to contact us for any questions; we remain at your disposal.
Best regards,
The Materiel-velo.com team
A
Andre B.
Rating: 3 out of 5
following a purchase from 21/07/2025
Very satisfied.
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Laurent B.
Rating: 1 out of 5
following a purchase from 14/07/2025
Ordered received not conforming, zero after-sales service
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Response from Materiel-velo.com
Hello,
We are sorry to learn that you received a product that does not conform to your order.
After verification, we unfortunately do not find any exchange or request from you with our after-sales service. Our team is, however, available and mobilized to resolve this type of situation as quickly as possible.
We invite you to contact us via our contact form or by phone so that we can identify the problem and provide you with an appropriate solution.
Best regards,
The team at Materiel-velo.com
Y
Yves L.
Rating: 3 out of 5
following a purchase from 22/07/2025
Hello, following a fall, I had to replace material on the right side, notably a Shimano Dura Ace 12-speed rear derailleur. I was surprised to find the derailleur in a plastic bag and not in its original packaging upon opening the box. Nothing indicated this 'small detail' on your site.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback. We understand your surprise upon receiving your Shimano Dura-Ace 12-speed derailleur in a plastic bag rather than in its original packaging.
Please note that in some cases, the packaging may indeed be done by us. This does not alter their quality, origin, or warranty. It is indeed a product from Shimano, perfectly new and authentic, benefiting from all the manufacturer's guarantees.
We take note of your comment and will consider how to better indicate this type of case on our site.
Remaining at your disposal for any further questions,
Best regards,
The Materiel-velo.com team
C
Clement D.
Rating: 1 out of 5
following a purchase from 11/06/2025
Product in stock at the time of the order, then no longer in stock.... 1 month of waiting almost without news... no apology...
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your experience and we sincerely apologize for the inconveniences encountered.
Indeed, the product was advertised as in stock with an estimated delivery time of 2 to 4 days at the time of your order. Unfortunately, our supplier experienced an unexpected delay in their own logistics, which considerably extended our supply time.
During this period, we attempted to offer you several alternative solutions (refund, exchange or other equivalent product), but none could suit, which we fully understand.
We sincerely regret this perceived lack of communication and the absence of apologies from our side. Please be assured that we take your comments very seriously and that we work every day to improve the quality of our customer service.
Hoping to have the opportunity to offer you a better experience on your next order.
Best regards
The team at Materiel-velo.com
K
Karim N.
Rating: 1 out of 5
following a purchase from 24/06/2025
Delivery times not respected and the delivery was not notified
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Response from Materiel-velo.com
Hello,
Thank you for your feedback and we are sorry to learn that your order did not bring you complete satisfaction.
The delivery delay you encountered was due to an event beyond our control: our supply package, containing the necessary parts for your order, was unfortunately stuck in customs for several days. This situation impacted our processing times, despite all our efforts to resolve it quickly.
Regarding the absence of delivery notification, we also apologize. We will forward your comment to our carrier to improve this point for future deliveries.
We remain at your disposal for any further information and hope to have the opportunity to better satisfy you on your next order.
Best regards,
The team at Materiel-velo.com
A
Alain C.
Rating: 1 out of 5
following a purchase from 17/07/2025
Delivery scheduled and PAID to be made to my home, however, the DPD delivery person decided otherwise...! So: delay and relocation to a pickup point only after my intervention with these incompetent people.
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Response from Materiel-velo.com
Hello,
We are sincerely sorry for the inconvenience encountered during the delivery of your order. Unfortunately, this type of incident, although beyond our control, remains unacceptable and we fully understand your frustration.
To compensate you, a voucher corresponding to the amount of the shipping costs has been credited to your customer account. You can use it freely on your next order.
We remain at your disposal for any further information and thank you for your understanding.
Best regards,
The team at Materiel-velo.com
J
Johan B.
Rating: 3 out of 5
following a purchase from 11/07/2025
My last order contained only products in stock and I waited more than a week before the shipment of my order. I tried several times to reach customer service by phone, no response, and yet during business hours, I finally received a response by email telling me that my package was blocked due to a product not in stock, while it was in stock at the time of ordering.
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Response from Materiel-velo.com
Hello Johan,
Thank you for taking the time to share your experience with us. We are sorry to hear that your order was delayed and that you had difficulties reaching our customer service. As mentioned in our email exchanges, one of the references in your order (the SRAM quick releases) was indicated as shipping within 2-4 days, thus requiring restocking. Additionally, we had the July 14 holiday. Therefore, the shipping time was necessarily slightly longer, and we are sorry for that.
However, we remain at your disposal by email or phone during your next order to offer a gesture on a future order.
Best regards,
The Materiel-velo.com team
B
Bruno N.
Rating: 1 out of 5
following a purchase from 20/07/2025
Following the purchase of 2 Vittoria Corsa Pro tube type tires 700/26c, I am disappointed with my order because installed on my Corima carbon 32ws the diameter measures painfully 24 mm (given for 26). After asking the Vittoria customer service, it is important to have a rim of 19 mm inner measurement. Mine is 16 mm which is why it's 24 instead of 26. At no time in the description on Matériel Vélo.com is this particularity noted. After research, there is a measurement table. Too bad for me.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback.
We are sorry to learn that the Vittoria Corsa Pro tires do not meet your expectations in terms of section once mounted on your rims. Your remark is completely understandable: the effective width of a tire can indeed vary depending on the internal width of the rim, as you discovered by contacting Vittoria customer service. We mentioned the same thing during our phone conversation.
We understand your disappointment and remain at your disposal if you need assistance in guiding you towards a model more suited to your current rims.
Best regards,
The Matériel Vélo team
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