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J
Rating: 3 out of 5
Good however the bottle holder bumps against the aero support which leaves a gap between the bottle and the aero head. I had to adjust it.
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 990 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 1, 2 and 3 stars
Reset filtersM
Rating: 1 out of 5
Delivery a bit long but product good
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L
Rating: 1 out of 5
Fast delivery
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D
Rating: 1 out of 5
Package entrusted to DPD on 28/05, delivered on 4/06, to be picked up by 12/06 at the latest, but I am absent until 15/06
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L
Rating: 3 out of 5
Not the right SRAM pads
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J
Rating: 3 out of 5
Order preparation error or website error. Return of the paid product so I have to keep this product that does not suit me.
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L
Rating: 3 out of 5
Nickel
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E
Rating: 3 out of 5
delivery delay
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D
Rating: 3 out of 5
Hello, I have received the products according to my wishes following order NXDXBZSEY. However, on Friday the 22nd I made a return request for the 2 jerseys via your site (return item) and I have not received a response. The two jerseys do not fit my size. They are way too tight. I am used to this brand but there is a big difference with the jerseys I use in size XL. I will make another request. Best regards,
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C
Rating: 1 out of 5
I ordered two tires in stock with a so-called delivery in 24/48 hours, and I received them more than 15 days later!
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P
Rating: 3 out of 5
All good
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L
Rating: 1 out of 5
Delivery error, it happens, but the minimum is to do everything possible to rectify it without the customer bearing the costs.
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J
Rating: 1 out of 5
thank you for contacting me by phone to discuss this matter
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J
Rating: 3 out of 5
The expiration date should be indicated when it comes to nutrition products because I ordered some that go until 30/06/26 and I didn't know! Which is annoying...
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M
Rating: 3 out of 5
Straps too short, take one size up.
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N
Rating: 1 out of 5
Size of jersey does not comply with standards. Return at the customer's expense.
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T
Rating: 3 out of 5
Delivery time always longer than expected at the order ' Otherwise well received
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P
Rating: 2 out of 5
I recommended a jar of cream for shorts (previous purchase 200ml) and I was surprised to receive a very small jar 75ml. I surely was not vigilant enough, the photo is misleading.
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J
Rating: 3 out of 5
I waited for an SMS in vain so I went to the store and there miracle it was indeed there
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F
Rating: 1 out of 5
Even if the order is finally complete, I can't really give you a good rating. My order arrived a few days ago but the order date was February 27, and it was indicated on the site that the product was available. Everything was sorted out long after......
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D
Rating: 3 out of 5
Always satisfied with the site matériel vélo.com no issues. However, I am only half satisfied with the DPD carrier. I did not receive any notification to inform me that my package had arrived at the pick-up point. Next time I think I will go through Chronopost for one euro more.
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D
Rating: 2 out of 5
I ordered a mountain bike chain from Materiel-velo because since I pass by the store, delivery is free and I thought I would have it quickly! Unfortunately, it took more than a week to receive it! It's really very long for a simple chain!!! I will not go through your site again if I am in a hurry!
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M
Rating: 2 out of 5
Several purchases ok, however the crank screw shown on the site as being dependent on the washer. Finally my washer is fixed. So incompatible dura ace r9000. Seller who on the phone says yes indeed I have the screw in hand and it is not like on the site and half jokingly tells me that the return would cost as much as the refund because return fees at our expense even if misleading product and that if I wanted a free return it was at the nearest store, which is 2 hours away. I do not totally discourage but be vigilant because even their product description is misleading and no support.
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N
Rating: 2 out of 5
Waiting time of one week instead of the 2 days mentioned!
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F
Rating: 3 out of 5
Team attentive on the phone BUT the order arrived with A LOT of delay!
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S
Rating: 3 out of 5
Very happy with my purchase, meets my expectations
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D
Rating: 1 out of 5
Hello, the package was not delivered on time. I paid an extra fee for Chronopost and this carrier misdirected my package, which went towards Bayonne. Since your Gleisé site, I have contacted your online service several times. You are probably not to blame, but I would appreciate it if you could make a commercial gesture following the troubles I have had. Denis VAILLIER
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F
Rating: 3 out of 5
Delay between order and delivery too long
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C
Rating: 3 out of 5
Product noted in stock sent the next day (perfect, I'm out of order!) I order express to support local business instead of a big American one, result: 4 days to send it and another 5 to receive it... Very disappointed... Otherwise, great welcome in the store!
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J
Rating: 3 out of 5
A bad reference on a batch of 2 tires, one not conforming to my order.
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C
Rating: 1 out of 5
Package arrived complete and quickly.
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P
Rating: 1 out of 5
Perfect.
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A
Rating: 2 out of 5
Order received much too late, delivery problem with Chronopost of course. We pay delivery fees for nothing 🤷♂️
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G
Rating: 2 out of 5
The site is well made I received the part but it does not match that of my bike yet it is the right brand
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P
Rating: 2 out of 5
Hello Very satisfied with the product, however I paid 7.99 € for delivery to be delivered to my home. The package was dropped off at a relay point, I don't understand. Best regards.
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C
Rating: 1 out of 5
I did not receive this package
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B
Rating: 1 out of 5
Hello, I had asked you for an offer to adapt the rear wheel from 142mm to 135x9. I certainly have the kit for the 9mm but what about changing the axle to 135. Can you find me a solution with the wheels I have.
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P
Rating: 1 out of 5
I won a gift voucher of 20€. I could have been stingy and bought handlebar tape for 20€. I chose pedals and a chain available according to your site at MV Annecy. I decide to go there because my voucher did not work on the site. Arriving in Annecy, neither of the two items was available. I decide on pedals that the seller offers to send me for 10€ shipping. Back home, I see on the site that the shipping costs are 4€99. In total, these pedals, Time expresso, with the fuel costs, 200 km round trip, come to 100€, gift voucher deducted. Thank you for this gift voucher and thank you MV Annecy.
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B
Rating: 3 out of 5
The delivery time announced at the time of order was not respected, 5 working days and not 3 as promised
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J
Rating: 3 out of 5
Delivery a bit slow
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