Customer reviews of Materiel-velo.com

Good

Part displayed in stock while it took 2 months.

Package delivered after a 24-hour delay 40 km from my home. Thank you pick up. One star is a rating far too high. A big zero.

Order announced to be delivered in one to two business days in store, we left on vacation without another ten days of order. No reliability.

Delivery very long. Slow service... Two negative experiences, I am changing partners.

The material corresponds well to the order. Ordered on 20/04, received on 29/04. Too long

Material not compliant with the description bought a Dura Ace 52x36 crankset received a 52x34 which is not recommended by SHIMANO. Customer service not very responsive.

The box of the Campagnolo freewheel was open in my well-sealed package! When trying to mount my freewheel, the supplied spacer was for a Shimano mount! I had to go to a bike material store to get the right spacer! Fortunately, the bike shop was able to help me right away!

Order on Thursday received within 48 hours received on Wednesday evening. First tire went very well, but there is a small leak. Very disappointed.

Impeccable service. The ordered size was not the right one and the exchange was made without any problem. I really recommend this supplier to the community.

I am not satisfied with my last order.

Hires a carrier (DPD) that does not provide a pickup QR code.

I don't note the online site, but the store in Bondues for its welcome and customer follow-up.

Delivery too long. No possibility to get a timeline when ordering, despite calling customer service. Too bad. Otherwise, the site and prices are correct.

Transport not great

I paid for express shipping to receive my order within 48 hours, I received it the following week a bit disappointed next time I will opt for standard delivery as the price is not the same regards

I ordered two Campagnolo 11-speed chain rivets. I received 1 rivet that matched the order and a second one that was completely different, packaged in a plastic bag and with dimensions not compatible with Campagnolo 11-speed chains. Of course, it's not a disaster, but when you order 2 rivets, you expect to receive 2 that match the order. If it's just a simple mistake, it's not a big deal (to err is human) but I have doubts because the barcodes of the two items were exactly the same. I made a return, and I received a credit. But time and shipping costs were lost. So there is still some room for improvement in the quality of order processing. I would like to specify that on other previous orders I had never had a problem and I still recommend this site for bike equipment.

Delivery time not respected.

Order with a 3-week delay

Black Yaban chain with a quick link, aesthetic not great.

15 days to receive a product advertised in 4 days! I had to contact the site because after a week the order had not been sent, I was told there was a supplier problem. The least they could have done was to inform me of the delay as soon as I placed my order. Next time I will order elsewhere.

Package not shipped in 24hrs.

100 euros for a bike rack that arrived after more than 3 weeks. With missing screws and incorrect mounting distances. Not suitable for a city mountain. I had to play with my press and my file to bend the tubes and recover the mounting points. In the end, it holds but not at all plug and play.

Material received with a 1 week delay without any information on the delay. Did they at least respond to my email for information? Otherwise, the material is top notch.

Delivery time far from being respected, tracking number not communicated, carrier change.

Body suit l.xl too tight, shorts bottom, thickness nil. Sporty greetings.

I requested the delivery of my package to the store, I never received the SMS informing me that it was available. Package arrived in the middle of the week, I contacted customer service who was unable to tell me if the package was available in the store. I went to the store at the beginning of the following week, it was waiting for me, what a waste of time for a simple oversight.

USB ant stick that does the job but you have to manage to install it on win 11. This stick should be provided by default with an 800 euro home trainer.

Order of a short sleeve cycling jersey Assos Equipe RS S11 white (very disappointed sale) Box of the shorts well damaged And yet I regularly order on this site, it's the first time I am disappointed

Order placed on April 14 Today is April 30 and I still haven't received my order After several calls you cannot tell me when I will receive my package I am very unhappy and will not buy anything from you in the future

Announced delays 1/2 days in store. Order received a week later. After a call to the store to check availability, with a negative response, I receive an alert 15 minutes later to tell me that it has arrived.

the vise of the clamp slipped during tightening

RAS - Everything is OK

Deadline respected, package compliant

Delivery time too long!

Very good

The seller does not guarantee the product due to malfunction as stipulated in article 1603 of the civil code and asks you to deal directly with the manufacturer.

The delivery time was not respected at all and no commercial gesture was proposed either

The products are supposedly in stock but arrive 1 week late, bad experience

Delivery times are getting longer.