Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Thank you for taking the time to share your opinion. We are sorry to learn that the delay in receiving your order did not meet your expectations. We experienced a supply delay regarding the pads in your order. We are dependent on supplier delays which can exceptionally be extended as in your case. These remain isolated situations.
Best regards,
The Materiel-velo.com team
M
Michaël F.
Rating: 3 out of 5
following a purchase from 18/02/2026
Despite the product description, the ordered material is not compatible with my bike. I will return it to the store.
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Franck G.
Rating: 3 out of 5
following a purchase from 10/02/2026
Fast service but after a follow-up. Regrettable.
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Vidal Roger F.
Rating: 1 out of 5
following a purchase from 11/02/2026
Hello, Very difficult if not impossible to return a product. The information and return procedures are difficult (impossible to find). Nothing is indicated regarding costs when trying to return.
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Response from Materiel-velo.com
Hello Vidal Roger,
Thank you for your feedback. We are sorry to hear that you encountered difficulties with the return process. Your experience is important to us, and we will work to improve the clarity of the information on this subject. You can find the return conditions directly in the tab at the bottom of the page of the site or directly via your order space.
Please do not hesitate to contact our customer service, who will be happy to assist you.
Best regards,
The team at Materiel-velo.com
A
Alain D.
Rating: 2 out of 5
following a purchase from 07/02/2026
Being absent during the delivery person's visit, he left the package at a drop-off point in a neighboring village. I received no information for a week. It was only after asking your services that you informed me of where to find my package, which I retrieved just in time before its return. Your services are okay but the delivery person... The equipment corresponds to my request.
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Response from Materiel-velo.com
Hello Alain,
Thank you for your feedback and we are glad to learn that the equipment corresponds to your request. We understand your frustration regarding the delivery and take your comments very seriously. It happens that delivery people take the initiative to drop off packages at a relay point when the initial delivery is not possible. However, this is an isolated event and independent of our will.
Best regards,
The Materiel-velo.com team
L
Léonard S.
Rating: 3 out of 5
following a purchase from 08/02/2026
Supposed to be delivered in two days, in the end more than a week and a half, disappointed... The product was however in line with my expectations.
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Didier C.
Rating: 3 out of 5
following a purchase from 04/02/2026
I ordered a pair of DT Swiss Arc 1400 wheels that I paid for. They were sold and I never received them.
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Gaetan P.
Rating: 1 out of 5
following a purchase from 09/02/2026
Impossible to just make a size exchange due to a size error
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your opinion. We are sorry to hear that you encountered difficulties in exchanging your product. Your feedback is valuable and will help us improve our service.
It is indeed possible to arrange an exchange when stock allows.
Please do not hesitate to contact us directly so that we can assist you in your process.
Best regards,
The team at Materiel-velo.com
J
Jamie C.
Rating: 1 out of 5
following a purchase from 07/02/2026
Ordered tubeless tires, received non-tubeless tires...
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your opinion. We are sincerely sorry to hear that you received inappropriate tires. Your satisfaction is our priority, and we will ensure that this situation is rectified quickly. We have sent you an email to acknowledge and address this issue.
Best regards,
The team at Materiel-velo.com
J
Jacky R.
Rating: 3 out of 5
following a purchase from 27/01/2026
Good evening, I suppose this situation is independent of your will, however, I had to wait two weeks to receive my package due to a stock shortage. However, during this time, the product remained available for sale online with a delivery time announced of 2 to 4 days, which surprised me. This is the first time this has happened to me so I do not hold it against you and I will continue to order from your site.
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Response from Materiel-velo.com
Hello Jacky,
Thank you for taking the time to share your experience. We understand your frustration regarding the delivery delay and the availability displayed for your product. Please know that we are doing everything we can to improve our stock management and avoid such situations in the future. We are pleased to know that you continue to trust us for your future orders and remain at your disposal for any questions.
Best regards,
The Materiel-velo.com team
P
Pascal L.
Rating: 1 out of 5
following a purchase from 06/02/2026
Complete satisfaction.
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Gerard M.
Rating: 1 out of 5
following a purchase from 06/02/2026
Perfect. Great job to all your collaborators
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Eric M.
Rating: 3 out of 5
following a purchase from 05/02/2026
Thank you, fast delivery
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Pascal T.
Rating: 3 out of 5
following a purchase from 06/02/2026
Reception delay too long. Too bad.
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Lionel S.
Rating: 2 out of 5
following a purchase from 02/02/2026
Super fast and efficient. Well done
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Eric L.
Rating: 1 out of 5
following a purchase from 03/02/2026
Very good
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Sébastien M.
Rating: 2 out of 5
following a purchase from 31/01/2026
Customer service a bit difficult with Mavic
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Pascal M.
Rating: 1 out of 5
following a purchase from 28/01/2026
The delivery time was way too long despite a bank transfer. I am not satisfied.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that the delivery time did not meet your expectations.
Please note that orders by bank transfer are generally longer to process compared to an order paid directly by credit card.
Do not hesitate to contact us directly for any questions or need for additional assistance.
Best regards,
The team at Materiel-velo.com
P
Patrick C.
Rating: 3 out of 5
following a purchase from 31/01/2026
Delivery within the time frame. But I paid for home delivery, the delivery person sends a message telling me that the package does not fit in my mailbox which is false, so delivery in a depot a few km away. So not happy. The product is okay.
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Gerard P.
Rating: 1 out of 5
following a purchase from 27/01/2026
Delivery problem, the delivery point was changed and I found myself in the middle of Lyon, what a hassle!!
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Response from Materiel-velo.com
Hello Gérard,
Thank you for your feedback, and we are sorry to hear that you encountered difficulties with the delivery. We understand that this could have been frustrating. This event is, of course, independent of our will.
We will report the information to the carrier.
Best regards,
The team at Materiel-velo.com
B
Bruno G.
Rating: 3 out of 5
following a purchase from 29/01/2026
I am happy with the merchandise received. However, I wanted to include a pair of wheels. I had found this item at a significantly lower price on another French site (about 30%). As proposed by Materiel-Velo, I asked if they wanted (could) match the price. The response was negative, without even an intermediate proposal. My project is therefore canceled or at least postponed.
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Response from Materiel-velo.com
Hello Bruno,
Thank you for taking the time to share your feedback. We are delighted that you are satisfied with the merchandise received. We understand your disappointment regarding the price alignment request and regret that we could not respond favorably. Your feedback is valuable and will help us improve our service. Please do not hesitate to reach out to us for any other questions or needs.
Best regards,
The Materiel-velo.com team
R
Regine F.
Rating: 2 out of 5
following a purchase from 29/01/2026
Size too small I returned it but I have no refund is this normal
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Response from Materiel-velo.com
Hello,
Thank you for sharing your experience. We are sorry to learn that the size did not suit you. Returns are processed quickly, but it can sometimes take a little time. We invite you to check your bank account, the refund was processed yesterday.
Best regards,
The Materiel-velo.com team
A
Alain B.
Rating: 2 out of 5
following a purchase from 24/01/2026
I requested a 700x35 tube, but the tubes I received are 700x32
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Response from Materiel-velo.com
Hello Alain,
Thank you for taking the time to leave a review. We are sorry but upon retracing our preparation process we do not notice any error on the air tubes. If you have photos of the packaging of the tubes you can send them via the contact form. We will be able to find a solution.
Best regards,
The Materiel-velo.com team
J
Jacky P.
Rating: 1 out of 5
following a purchase from 26/01/2026
GOOD
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Gerard B.
Rating: 3 out of 5
following a purchase from 24/01/2026
Very satisfied with the products and delivery. However, 10% in gift vouchers was announced for the weekend, promo code refused ?? and nothing in the end. Best regards. Gérard Buisson
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Henriques C.
Rating: 3 out of 5
following a purchase from 24/01/2026
I received my order, however I ordered 31 sis gels and only received 30, it’s one gel at 0.48 cents
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Response from Materiel-velo.com
Hello Henriques,
Thank you for taking the time to share your feedback. We are pleased to learn that you have received your order. We apologize for the error regarding the missing gel. We have generated its amount in the form of a gift voucher usable on your next order.
Best regards,
The Materiel-velo.com team
N
Nicolas B.
Rating: 3 out of 5
following a purchase from 14/01/2026
I received an email indicating the product was back in stock to place an order but in fact it was not and was only shipped 8 days later
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Response from Materiel-velo.com
Hello,
At the time of your order, the item ordered was indicated as shipping within 2-4 days. We encountered a supply delay and the shipment only took place after 6 days, and we are sorry for that. This is an event independent of our will and we are certain to do better next time.
Remaining at your disposal
The Materiel-velo.com team
P
Philippe S.
Rating: 3 out of 5
following a purchase from 20/01/2026
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Jean-François G.
Rating: 1 out of 5
following a purchase from 22/01/2026
I ordered Mavic Instant 360D wheel hub bearings. One bearing was grinding, unfortunately I noticed it after the wheel was assembled. Not great, a bearing that is dead in an original Mavic pouch. Usually, I am satisfied with bike equipment.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that you encountered a problem with your order. Please feel free to contact us directly via the customer service contact form so we can resolve this inconvenience.
Best regards,
The Materiel-velo.com team
M
Martial C.
Rating: 3 out of 5
following a purchase from 20/01/2026
First shipment with the rear dial of the helmet broken and not in its original packaging
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Herve C.
Rating: 3 out of 5
following a purchase from 04/01/2026
The announced deadline was not respected and no information was sent to me about the delay. I had to contact you.
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Jean Louis G.
Rating: 2 out of 5
following a purchase from 19/01/2026
ORDER NOT COMPLETE
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We are sorry to learn that your order was not complete. You have exchanged with our customer service to resolve the issue. Please feel free to contact us directly so that we can assist you.
Best regards,
The Materiel-velo.com team
K
Kevin L.
Rating: 1 out of 5
following a purchase from 14/01/2026
not practical the purchasing experience and they don't even provide the screws needed for the cleat, I'm going to get far with that!
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We understand your frustration regarding the absence of screws, and we apologize for this inconvenience. However, please note that it was mentioned on the product page that these cleats do not come with screws.
Best regards,
The Materiel-velo.com team
P
Patrick-Danielle G.
Rating: 2 out of 5
following a purchase from 18/01/2026
The pump head does not match the description which states "an automatic pump head". Is that not the case? Do you have a solution to replace this pump head?
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Response from Materiel-velo.com
Hello,
Thank you for your feedback and we are sorry to learn that the pump head does not meet your expectations. Your satisfaction is our priority, and we want to help you resolve this issue quickly. Please do not hesitate to contact our customer service, who will be happy to offer you a suitable solution.
Best regards,
The Materiel-velo.com team
S
Sébastien B.
Rating: 2 out of 5
following a purchase from 03/01/2026
I had ordered items that turned out to be unavailable. I had to contact you to find out.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We are sorry to learn that you encountered availability issues with your order. The period after the end-of-year holidays tends to extend some restocking delays from our suppliers. Please feel free to contact us for any other requests.
Best regards,
The Materiel-velo.com team
J
Jean-Yves A.
Rating: 3 out of 5
following a purchase from 16/01/2026
Comfortable shorts but the size chart is next to the plate, ordered size L, returned for XL because too tight and the XL straps are too short and cut into the shoulders, added a 10 cm piece on each strap by a seamstress.
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Alain C.
Rating: 3 out of 5
following a purchase from 15/01/2026
Product ordered, very quickly shipped and received. On the site, the photo (imprecise) and the little information should be improved (indication, among other things, of the diameters of handlebars on which these mirrors fit).
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Patrick D.
Rating: 3 out of 5
following a purchase from 15/01/2026
Very satisfied with the product, not with the delivery. Carrier (DPD) did not respect the address of the chosen pickup point but delivered to an address far from my home
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Alain P.
Rating: 3 out of 5
following a purchase from 15/01/2026
Very good for deliveries in mainland France, the DOM is another matter. Territorial continuity
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Virginie E.
Rating: 1 out of 5
following a purchase from 15/01/2026
The glasses do not match my order, the arms are also twisted...
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Response from Materiel-velo.com
Hello,
Thank you for your feedback. We are sorry to hear that the glasses do not match your order and that the arms are twisted. To resolve this issue, we invite you to contact our customer service who will be happy to assist you.
Best regards,
The Materiel-velo.com team
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