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H
Rating: 1 out of 5
Delivery on time and well packaged, thank you
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 991 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 1, 2 and 3 stars
Reset filtersM
Rating: 2 out of 5
I ordered a syringe with a tap and the saddle was not delivered, does not match the photos
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S
Rating: 1 out of 5
Fast delivery, however the package was very damaged, even crushed; fortunately it contained tires, otherwise I would have refused it. I regret that you did not want to take back my 25 tires.
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Response from Materiel-velo.com
Hello Serge,
Thank you for your feedback. We are glad that the delivery was fast, but we apologize for the condition of the package upon arrival. Unfortunately, we do not control the handling of the package once it is with the carrier.
We will report this information to them.
Best regards,
The team at Materiel-velo.com
Thank you for your feedback. We are glad that the delivery was fast, but we apologize for the condition of the package upon arrival. Unfortunately, we do not control the handling of the package once it is with the carrier.
We will report this information to them.
Best regards,
The team at Materiel-velo.com
D
Rating: 3 out of 5
Product conforms and delivery within the deadlines.
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C
Rating: 3 out of 5
Satisfied with the products, but the preparation and shipping of the products is very long, almost a week.
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Response from Materiel-velo.com
Hello Cedric,
Thank you for your feedback and for your satisfaction regarding our products. We apologize for the preparation and shipping delay you encountered. One of the items was mentioned as shipping within 2-4 days as it was being restocked.
Best regards,
The Materiel-velo.com team
Thank you for your feedback and for your satisfaction regarding our products. We apologize for the preparation and shipping delay you encountered. One of the items was mentioned as shipping within 2-4 days as it was being restocked.
Best regards,
The Materiel-velo.com team
T
Rating: 3 out of 5
Package delivered with a 3-week delay.
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A
Rating: 2 out of 5
A bit disappointed with my experience. The package arrived in a rather degraded state, which suggests that it was not handled with much care, either during its preparation or during transport (DPD). Nothing to say about the textile received, which was in good condition and met my expectations. However, the same cannot be said for the rest of the order: a tube of chain lubricant had a broken cap, and the ceramic grease tube was punctured.
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Response from Materiel-velo.com
Hello Alexandre,
Thank you for taking the time to share your experience with us. We are sincerely sorry to learn that your package arrived in a degraded state and that some items did not meet your expectations. Your feedback is valuable and helps us improve our services.
We will investigate this situation with our logistics team and with DPD to prevent this from happening again.
We will send you an email directly to find a quick solution.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your experience with us. We are sincerely sorry to learn that your package arrived in a degraded state and that some items did not meet your expectations. Your feedback is valuable and helps us improve our services.
We will investigate this situation with our logistics team and with DPD to prevent this from happening again.
We will send you an email directly to find a quick solution.
Best regards,
The Materiel-velo.com team
P
Rating: 3 out of 5
I am disappointed that the lamp does not have the connection to recharge it.
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M
Rating: 3 out of 5
It's my fault, the parts do not correspond, especially for my SIDI shoes.
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L
Rating: 1 out of 5
Delivery is definitely causing a lot of problems, the package arrived somewhere other than my home, but now it's a habit... Yet everything is well indicated...
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F
Rating: 2 out of 5
No, because I ordered the wrong model of Cannondale stem for the bike
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B
Rating: 3 out of 5
A processing delay for the order was a bit long, the delivery time being announced between 1 and 2 days, the order was taken into account 4 days later. Fortunately, Mondial Relay made up for it by delivering in 24 hours.
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J
Rating: 3 out of 5
Super quality as always with Materiel Velo. It's a shame not to be informed during stock shortages.
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E
Rating: 1 out of 5
Very disappointed with this order as it arrived a month after the expected date. A little communication would have changed everything because an order for a 'bike' is never urgent. Moreover, the delivery person never came to my house, as I was present; he left the package with a merchant.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that your order did not arrive within the expected time and that the delivery was not optimal. Your feedback is valuable and helps us improve our communication and services.
Unfortunately, we encountered supply issues, particularly with one of the products in your order.
Please do not hesitate to contact us directly for your next order or project so that we can offer a gesture.
Best regards,
The team at Materiel-velo.com
Thank you for taking the time to share your experience. We are sincerely sorry to hear that your order did not arrive within the expected time and that the delivery was not optimal. Your feedback is valuable and helps us improve our communication and services.
Unfortunately, we encountered supply issues, particularly with one of the products in your order.
Please do not hesitate to contact us directly for your next order or project so that we can offer a gesture.
Best regards,
The team at Materiel-velo.com
A
Rating: 3 out of 5
Material conforms to the order, just that my delivery took a bit of time, I think there was an oversight, I followed up with a message after about fifteen days and the matter was resolved in two days, no problem.
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R
Rating: 2 out of 5
I made a mistake the first time because I did not take the right tire width. I returned it for an exchange. On the second shipment, I received the correct width but in a brown color. I decided to keep them because it would have cost me more to return than to keep the tires. Since this is the only site where I make mistakes, I conclude that it could be better presented to avoid these errors.
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J
Rating: 3 out of 5
The order finally arrived at its destination with a significant delay that did not affect my trust and satisfaction in the end.
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A
Rating: 2 out of 5
The box arrived torn. The rear wheel axle was sticking out a bit, and the end piece allowing for the correct spacing was lost during transport, so I couldn't put them on my frame. Fortunately, the shop next door found the part for me.
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Response from Materiel-velo.com
Hello Arthur,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order arrived in an unsatisfactory state. Your satisfaction is our priority, and we are constantly working to improve our packaging to avoid this type of inconvenience.
We are glad that you were able to find a solution quickly. Please do not hesitate to contact us for any assistance or complaint, we are here to help you.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order arrived in an unsatisfactory state. Your satisfaction is our priority, and we are constantly working to improve our packaging to avoid this type of inconvenience.
We are glad that you were able to find a solution quickly. Please do not hesitate to contact us for any assistance or complaint, we are here to help you.
Best regards,
The Materiel-velo.com team
C
Rating: 3 out of 5
I ordered a Continental GP 5000S TR tire in 25 and once mounted, I found it narrow, the diameter of the 25 tire was 23, it's not the first time I order from Continental and usually the 25s are generally between 26 and 27 in diameter once mounted.
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P
Rating: 2 out of 5
The jersey was dirty at the sleeve and there was a small brown stain
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Response from Materiel-velo.com
Hello Pauline,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that the jersey you received did not meet your expectations. This does not reflect our quality standards. We invite you to contact us so that we can rectify this situation.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your experience. We are sincerely sorry to learn that the jersey you received did not meet your expectations. This does not reflect our quality standards. We invite you to contact us so that we can rectify this situation.
Best regards,
The Materiel-velo.com team
M
Rating: 3 out of 5
Disappointed by the size being too small.
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E
Rating: 1 out of 5
Hello, the order, nothing to complain about, the only issue was delivery with a one-day delay.
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F
Rating: 1 out of 5
I still haven't received my order. Three weeks have passed
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Response from Materiel-velo.com
Hello good morning ;
We are contacting you upon seeing your message to inform you that you well know the status of your order, which was sent on time and is blocked in customs awaiting the procedure they carry out in customs, so we believe it is unfair to make such a comment knowing that it is beyond our competencies
We are contacting you upon seeing your message to inform you that you well know the status of your order, which was sent on time and is blocked in customs awaiting the procedure they carry out in customs, so we believe it is unfair to make such a comment knowing that it is beyond our competencies
L
Rating: 3 out of 5
Processing delays of a week because the product was out of stock despite the product sheet indicating fast shipping. Quick response from customer service. Once shipped, fast delivery.
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S
Rating: 3 out of 5
Hello, I received my package in 5 days and not in 24 to 48 hours. Mr. be
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J
Rating: 2 out of 5
Delay too long
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S
Rating: 1 out of 5
Fast delivery but not yet served because for gifting
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C
Rating: 3 out of 5
Announced delay not respected, it's a shame.
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Y
Rating: 1 out of 5
Only positives
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C
Rating: 3 out of 5
Order conforms but really very long reception delays.
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Y
Rating: 1 out of 5
Poor description on the site and lack of communication
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M
Rating: 3 out of 5
Delivery error, 2 rear wheels instead of a pair of wheels. I am still waiting for the front wheel... To be continued.
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T
Rating: 2 out of 5
Too long to receive!!!!!
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your opinion. We are sorry to learn that the delay in receiving your order did not meet your expectations. We experienced a supply delay regarding the pads in your order. We are dependent on supplier delays which can exceptionally be extended as in your case. These remain isolated situations.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your opinion. We are sorry to learn that the delay in receiving your order did not meet your expectations. We experienced a supply delay regarding the pads in your order. We are dependent on supplier delays which can exceptionally be extended as in your case. These remain isolated situations.
Best regards,
The Materiel-velo.com team
M
Rating: 3 out of 5
Despite the product description, the ordered material is not compatible with my bike. I will return it to the store.
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F
Rating: 3 out of 5
Fast service but after a follow-up. Regrettable.
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V
Rating: 1 out of 5
Hello, Very difficult if not impossible to return a product. The information and return procedures are difficult (impossible to find). Nothing is indicated regarding costs when trying to return.
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Response from Materiel-velo.com
Hello Vidal Roger,
Thank you for your feedback. We are sorry to hear that you encountered difficulties with the return process. Your experience is important to us, and we will work to improve the clarity of the information on this subject. You can find the return conditions directly in the tab at the bottom of the page of the site or directly via your order space.
Please do not hesitate to contact our customer service, who will be happy to assist you.
Best regards,
The team at Materiel-velo.com
Thank you for your feedback. We are sorry to hear that you encountered difficulties with the return process. Your experience is important to us, and we will work to improve the clarity of the information on this subject. You can find the return conditions directly in the tab at the bottom of the page of the site or directly via your order space.
Please do not hesitate to contact our customer service, who will be happy to assist you.
Best regards,
The team at Materiel-velo.com
A
Rating: 2 out of 5
Being absent during the delivery person's visit, he left the package at a drop-off point in a neighboring village. I received no information for a week. It was only after asking your services that you informed me of where to find my package, which I retrieved just in time before its return. Your services are okay but the delivery person... The equipment corresponds to my request.
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Response from Materiel-velo.com
Hello Alain,
Thank you for your feedback and we are glad to learn that the equipment corresponds to your request. We understand your frustration regarding the delivery and take your comments very seriously. It happens that delivery people take the initiative to drop off packages at a relay point when the initial delivery is not possible. However, this is an isolated event and independent of our will.
Best regards,
The Materiel-velo.com team
Thank you for your feedback and we are glad to learn that the equipment corresponds to your request. We understand your frustration regarding the delivery and take your comments very seriously. It happens that delivery people take the initiative to drop off packages at a relay point when the initial delivery is not possible. However, this is an isolated event and independent of our will.
Best regards,
The Materiel-velo.com team
L
Rating: 3 out of 5
Supposed to be delivered in two days, in the end more than a week and a half, disappointed... The product was however in line with my expectations.
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D
Rating: 3 out of 5
I ordered a pair of DT Swiss Arc 1400 wheels that I paid for. They were sold and I never received them.
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G
Rating: 1 out of 5
Impossible to just make a size exchange due to a size error
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your opinion. We are sorry to hear that you encountered difficulties in exchanging your product. Your feedback is valuable and will help us improve our service.
It is indeed possible to arrange an exchange when stock allows.
Please do not hesitate to contact us directly so that we can assist you in your process.
Best regards,
The team at Materiel-velo.com
Thank you for taking the time to share your opinion. We are sorry to hear that you encountered difficulties in exchanging your product. Your feedback is valuable and will help us improve our service.
It is indeed possible to arrange an exchange when stock allows.
Please do not hesitate to contact us directly so that we can assist you in your process.
Best regards,
The team at Materiel-velo.com