Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Very satisfied with the product, not with the delivery. Carrier (DPD) did not respect the address of the chosen pickup point but delivered to an address far from my home
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Alain P.
Rating: 3 out of 5
following a purchase from 15/01/2026
Very good for deliveries in mainland France, the DOM is another matter. Territorial continuity
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Virginie E.
Rating: 1 out of 5
following a purchase from 15/01/2026
The glasses do not match my order, the arms are also twisted...
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Response from Materiel-velo.com
Hello,
Thank you for your feedback. We are sorry to hear that the glasses do not match your order and that the arms are twisted. To resolve this issue, we invite you to contact our customer service who will be happy to assist you.
Best regards,
The Materiel-velo.com team
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Gotteland J.
Rating: 2 out of 5
following a purchase from 08/01/2026
Never within the announced deadlines, and no information on pending orders.
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Response from Materiel-velo.com
Hello,
At the time of your order, the item ordered was indicated as shipping within 2-4 days. We encountered a supply delay and the shipment only took place after 8 days, and we are sorry for that. This is an event beyond our control and we are certain we can do better next time.
Remaining at your disposal,
The Materiel-velo.com team
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Thibault W.
Rating: 2 out of 5
following a purchase from 10/01/2026
After an order over 300 euros, I find it more than limited to have to pay for the return of a product that does not fit. This is not the first time I have had issues with your company online or in-store... having beautiful bikes for sale on your site is not everything, service is essential when you are a merchant. Really very disappointed, I will unfortunately not return to your stores or your site. Such a shame.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We understand your disappointment regarding the return fees and are sorry to learn that you have encountered issues with our service, both online and in-store. Your feedback is valuable and will help us improve our offering.
It is specified in our terms that returns, unless in specific cases, are at the customer's expense. We hope to have the opportunity to regain your trust in the future and remain at your disposal.
Best regards,
The Materiel-velo.com team
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Pascale P.
Rating: 2 out of 5
following a purchase from 08/01/2026
Very disappointed because the order was placed on January 8 and the package was delivered by DPD on January 23, whereas it was indicated delivery in 2/3 working days. DPD never called me to find a solution for delivery and supposedly could not deliver to the Super U pickup point that I was offered to select as a pickup point. The home trainer seems to be a good product after a first use. Little noise and easy to install.
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Response from Materiel-velo.com
Hello Pascale,
Thank you for your feedback and we are sorry to learn that your delivery experience did not meet your expectations. We understand how frustrating this can be and take your comments very seriously. We did our best with DPD to resolve the situation, which was beyond our control.
Regarding the home trainer, we are glad that you found it easy to install and quiet. If you need further assistance or have questions, please do not hesitate to contact us. We remain at your disposal to improve your satisfaction.
Best regards,
The Materiel-velo.com team
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Guillaume B.
Rating: 2 out of 5
following a purchase from 03/01/2026
Delivery time too long
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We are sorry to learn that the delivery time did not meet your expectations. The item ordered was indicated as shipping within 2-4 days at the time of your order.
We shipped your order as soon as we received the restocking, which unfortunately arrived a few days late. The delivery took place within 48 hours after shipping.
We strive to minimize our delays to satisfy you and are sure we can do better next time.
Best regards,
The Materiel-velo.com team
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David L.
Rating: 3 out of 5
following a purchase from 10/01/2026
As always, DPD deliveries are catastrophic!!!
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De Bellis F.
Rating: 2 out of 5
following a purchase from 26/11/2025
I have not yet received everything!
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Response from Materiel-velo.com
Hello,
Thank you for your feedback and we are sorry to learn that there was a significant delay in delivery. Indeed, your package was held by Swiss customs for about ten days. This is an event beyond our control, but we have noted that your order was delivered today.
Best regards,
The Materiel-velo.com team
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Ludovic O.
Rating: 1 out of 5
following a purchase from 01/01/2026
The delivery time was too long (more than 15 days), whereas it was indicated 2-4 days at the time of my order. Customer service explained to me that a part was missing but this was not indicated on the site. I was treated very poorly on the phone in the store when I called to find out where my order was: "There's no point in calling, as long as you haven't received it in May". However, it turned out that the order had arrived at the store and I had not been notified. He obviously did not apologize. I will not order from Matériel Vélo again.
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Response from Materiel-velo.com
Hello,
We are sorry for this unusually long delay. It rarely happens that the 2-4 day delay is slightly extended due to our supplier's delay.
We are sorry that your first experience with us was negative and remain at your disposal by email or phone 04 74 694 694. We are confident that we can prove to you that this was an isolated case and satisfy you on a future experience with Materiel-velo.com
The Materiel-velo.com team
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Didier R.
Rating: 2 out of 5
following a purchase from 11/01/2026
Instructions unclear and impossible to fix on the seat post. The rubber has also broken. A loyal customer of Matériel Vélo, I am disappointed.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback and we are sorry to learn that your experience was not satisfactory with this product. We have not received similar feedback regarding this product. Please do not hesitate to contact us via the customer service form directly so that we can provide you with a solution if possible.
Best regards,
The Matériel Vélo team
G
Georges C.
Rating: 1 out of 5
following a purchase from 05/01/2026
Fast delivery of products to French Guiana
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Response from Materiel-velo.com
Hello Georges,
Thank you for your feedback and we are pleased to hear that you appreciated the speed of our delivery in French Guiana. However, you gave one star out of five which does not really correspond to your opinion.
Could you please modify it?
Best regards,
The Materiel-velo.com team
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Philippe T.
Rating: 3 out of 5
following a purchase from 08/01/2026
Item presented on the Internet does not correspond to the accounting of the bike of the Home Trainer, which was well mentioned on the site (hence 1 star). Nevertheless, very quick reaction for a return at no charge (which is worth 5 stars on this point). Hence an average of 2 stars
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Steeve B.
Rating: 2 out of 5
following a purchase from 29/12/2025
Processing an exchange is too long... with product return
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Response from Materiel-velo.com
You returned a pair of shoes without its original packaging, which normally makes the return non-compliant with our return conditions.
You then indicated that you wanted an exchange for another size, leaving us the choice between two different sizes. We therefore contacted you to find out which specific size you wanted, but no response was received despite our message.
In the absence of a response from you for fifteen days, and in order to close the file, we proceeded to send a replacement order.
We also draw your attention to the fact that your request involved a change of size greater than two sizes, which is not trivial and generally requires explicit validation from the customer, given the constraints of availability and size consistency.
We are sincerely sorry if you perceived unsatisfactory treatment from our after-sales service. However, we believe we have done what was necessary to respond favorably to your request, despite an initially non-compliant situation with the return conditions.
We remain at your disposal for any further information.
Best regards,
The Materiel-velo.com team
J
Jean Paul R.
Rating: 1 out of 5
following a purchase from 27/12/2025
deadline not respected
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Response from Materiel-velo.com
We would like to sincerely apologize for the delay in the delivery of your order and for the inconvenience caused.
This delay is beyond our control. Indeed, traffic conditions were heavily disrupted due to the recent snow episode, compounded by logistical difficulties related to the high volume of shipments during the end-of-year holidays. These exceptional circumstances unfortunately slowed down the delivery of parcels across the entire transport network.
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Marc B.
Rating: 3 out of 5
following a purchase from 30/12/2025
The delivery time is long considering the shipping costs for a package of about 200 grams
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Response from Materiel-velo.com
We would like to sincerely apologize for the delay observed in the delivery of your order and for the inconvenience caused.
This delay is independent of our will. Indeed, traffic conditions were heavily disrupted due to the recent snow episode, to which were added logistical difficulties related to the high influx of shipments during the end-of-year holidays. These exceptional circumstances unfortunately slowed down the delivery of packages across the entire transport network.
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Yannick S.
Rating: 1 out of 5
following a purchase from 29/12/2025
Order of a chain derailleur. It only derails! nothing is provided to secure the axle
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Martial C.
Rating: 1 out of 5
following a purchase from 28/12/2025
I am unhappy with the product because it did not stick, making it very complicated to install.
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Response from Materiel-velo.com
Thank you for your feedback, your experience is important to us. We are sorry that this product does not provide you with complete satisfaction. To date, we have not recorded any complaints about this product.
Our after-sales service is also at your disposal by email or directly by phone (04 74 694 694).
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Franck D.
Rating: 3 out of 5
following a purchase from 27/12/2025
Problem with the delivery person, the package was dropped off at another pickup point far from my home.
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Claudio A.
Rating: 1 out of 5
following a purchase from 26/12/2025
Product not provided in its original box, Pirelli p zero 700x28 NEVER buy!!! Impossible to mount on rim!!! they don't hold pressure
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Patrick P.
Rating: 2 out of 5
following a purchase from 27/12/2025
Package still not received...
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Response from Materiel-velo.com
We are sorry for the inconvenience. Your package was returned to us due to a delivery impossibility and we sent you an email on 09/01 to offer to reship it.
While waiting for your response, we remain at your disposal at 04 74 694 694 or via the contact form.
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Michel C.
Rating: 3 out of 5
following a purchase from 29/12/2025
Hello, your site is good, I have nothing against you, and I will recommend, but the delivery was too long, that’s why I put 3 stars.
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Thomas G.
Rating: 2 out of 5
following a purchase from 02/12/2025
Order placed on 02/12, received on the 31st and not in full. Otherwise, customer service is reachable.
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Response from Materiel-velo.com
Hello Thomas,
Thank you for taking the time to share your experience. We are sorry to learn that your order was not delivered in full due to a shortage from our supplier and we have refunded the missing part. Rest assured that we are doing our best to improve our services.
Best regards,
The Materiel-velo.com team
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Richard T.
Rating: 1 out of 5
following a purchase from 24/12/2025
Perfect, I am very happy
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Xavier S.
Rating: 3 out of 5
following a purchase from 17/11/2025
My order arrived with a month delay. I had to follow up several times but I was always well received and well accompanied.
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Emmanuel M.
Rating: 1 out of 5
following a purchase from 20/12/2025
I am satisfied with Materiel Vélo but not with the carrier DPD whose service is deplorable.
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Pierre P.
Rating: 2 out of 5
following a purchase from 20/12/2025
5
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Alexandre H.
Rating: 3 out of 5
following a purchase from 27/11/2025
Good product, properly packaged. 3 stars for the shipping delay, having supply issues is okay, but given the initial shipping delay announced on the site, it was not feasible for a product that was not in stock. For a first purchase, this does not instill confidence for a future purchase regarding shipping times. So if you are not in a hurry and you take into account to multiply the announced delay by 4 or 5, no problem. However, if you rely on the announced delay with a small margin there ....
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Lukas A.
Rating: 2 out of 5
following a purchase from 16/12/2025
The shipping costs are too high.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We understand that shipping costs can be a concern and we are continually looking for solutions to improve our customers' experience. Please note that the fees you paid are only a contribution to costs that are actually much higher.
Best regards,
The Materiel-velo.com team
M
Michaël H.
Rating: 2 out of 5
following a purchase from 09/12/2025
Too long delay (2 weeks)
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Response from Materiel-velo.com
Hello,
Thank you for your feedback. We understand that the delivery time of 2 weeks can be frustrating. A delay of 2-4 days was initially indicated but it has been somewhat extended due to a supply delay from our supplier. Please know that we are doing everything we can to improve our services and reduce these delays.
Best regards,
The Materiel-velo.com team
J
Jean Paul F.
Rating: 3 out of 5
following a purchase from 14/12/2025
Fast delivery
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Thierry L.
Rating: 1 out of 5
following a purchase from 10/12/2025
Delivery not in accordance with my request. In a relay point in another city 20 km from the initial point.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that the delivery of your package took place at a relay point other than the one requested. You can find a voucher in your customer area as compensation, although this is an event beyond our control.
Your feedback is valuable to improve our services. Please do not hesitate to contact us for any additional assistance.
Best regards,
The Materiel-velo.com team
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Francis C.
Rating: 3 out of 5
following a purchase from 30/11/2025
Overall I am satisfied with my order, despite the small inconvenience of the first payment. Involuntary on your part (so they say) but still, quite a delay for delivery. I would have also liked a tax-free option. Payment of the customs duty of 27.50 euros which adds to the 152.37 euros of the order.
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Pascal C.
Rating: 3 out of 5
following a purchase from 06/12/2025
Order prepared a week after my payment... no communication
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Charles Q.
Rating: 2 out of 5
following a purchase from 28/11/2025
The package arrived more than a week late (that's not a big deal). But above all, it was thrown over my gate (1.70m) in my absence and without notifying me by the DPD carrier. It's a Christmas gift. I hope the home trainer will work well.
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Response from Materiel-velo.com
We sincerely apologize for the delivery conditions of your package and for the inconvenience caused.
The fact that the package was left in this manner, without your presence or notification, is indeed not in line with the expected delivery standards, and we apologize for that. This is an isolated case and of course independent of our will.
We hope that the home trainer is in perfect working condition.
The Materiel-velo.com team remains at your disposal if needed.
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Serge L.
Rating: 1 out of 5
following a purchase from 08/12/2025
Michelin tire 700/28 that was supposed to fit on Campagnolo Hyperon 31mm. So not satisfied with Michelin's inaccurate dimensions.
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André R.
Rating: 1 out of 5
following a purchase from 06/12/2025
Never received the package
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Response from Materiel-velo.com
Hello André,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that you have not received your package.
However, the package tracking indicates a delivery on 11/12.
We invite you to contact us directly so that we can assist you as best as possible in this situation.
Best regards,
The Materiel-velo.com team
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Lionel L.
Rating: 1 out of 5
following a purchase from 30/11/2025
VERY GOOD
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Robert G.
Rating: 3 out of 5
following a purchase from 03/12/2025
Hello, among my ordered items in my recent purchase is the rear light which poses a problem regarding its operating duration. After an hour it stops in continuous mode.
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Response from Materiel-velo.com
Hello Robert,
Thank you for taking the time to share your feedback. We are sorry to hear that the rear light is not working properly and stops after an hour. Please feel free to contact our after-sales service for assistance.
Best regards,
The team at Materiel-velo.com
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Christophe V.
Rating: 2 out of 5
following a purchase from 28/11/2025
Long delivery times, very long, with a product probably out of stock (but not specified at the time of order) and waiting for restocking from the supplier... But without communication from the seller, unfortunately
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Response from Materiel-velo.com
Hello Christophe,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We are doing our best to improve communication regarding our products and their availability.
We have indeed experienced a supply issue regarding the Wahoo home trainers.
Best regards,
The Materiel-velo.com team
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