Customer reviews of Materiel-velo.com

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 13 015 published reviews
5 12k 92% 4 634 5% 3 176 1% 2 94 1% 1 157 1%

Summary of reviews

The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.

Reviews 1, 2, 4 and 5 stars

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S
Solotiana R.
Rating: 5 out of 5
following a purchase from 18/01/2026
We can trust them, everything is going very well and with satisfaction.
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L
Ludovic L.
Rating: 5 out of 5
following a purchase from 18/01/2026
Nothing to complain about
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O
Olivier S.
Rating: 5 out of 5
following a purchase from 13/01/2026
Very very good.
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D
Daniel H.
Rating: 4 out of 5
following a purchase from 17/01/2026
Transport and delivery without problems.
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D
David G.
Rating: 5 out of 5
following a purchase from 17/01/2026
Very satisfied
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Jonathan F.
Rating: 5 out of 5
following a purchase from 18/01/2026
Delivery was compliant and fast. Effective
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K
Kevin L.
Rating: 1 out of 5
following a purchase from 14/01/2026
not practical the purchasing experience and they don't even provide the screws needed for the cleat, I'm going to get far with that!
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Response from Materiel-velo.com
Hello,

Thank you for taking the time to share your feedback. We understand your frustration regarding the absence of screws, and we apologize for this inconvenience. However, please note that it was mentioned on the product page that these cleats do not come with screws.


Best regards,
The Materiel-velo.com team
B
Berchel F.
Rating: 5 out of 5
following a purchase from 16/01/2026
A lot of research on other sites. Equipment. Bike remains the cheapest and above all, the gear is available
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A
Alexandra R.
Rating: 5 out of 5
following a purchase from 17/01/2026
Super convenient to be able to buy tires online, pick them up in-store and have them mounted right away
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C
Christelle B.
Rating: 5 out of 5
following a purchase from 18/01/2026
Fast delivery
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J
Jean Louis D.
Rating: 5 out of 5
following a purchase from 18/01/2026
Hello, very satisfied with the follow-up of my order and the delivery time (product ordered on a Sunday evening and received on Tuesday morning). Very competitive prices. I recommend this site
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M
Martial C.
Rating: 5 out of 5
following a purchase from 18/01/2026
Online purchase, very interesting prices. Fast delivery with a top welcome to pick up my package in Bondues
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M
Mickael D.
Rating: 5 out of 5
following a purchase from 16/01/2026
Top and fast.
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P
Patrick-Danielle G.
Rating: 2 out of 5
following a purchase from 18/01/2026
The pump head does not match the description which states "an automatic pump head". Is that not the case? Do you have a solution to replace this pump head?
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Response from Materiel-velo.com
Hello,

Thank you for your feedback and we are sorry to learn that the pump head does not meet your expectations. Your satisfaction is our priority, and we want to help you resolve this issue quickly. Please do not hesitate to contact our customer service, who will be happy to offer you a suitable solution.

Best regards,
The Materiel-velo.com team
D
Didier D.
Rating: 5 out of 5
following a purchase from 16/01/2026
Impeccable, nothing to report
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J
Jacques D.
Rating: 5 out of 5
following a purchase from 16/01/2026
Good product
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V
Vincent C.
Rating: 5 out of 5
following a purchase from 16/01/2026
material and delivery conform
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Jean Louis F.
Rating: 5 out of 5
following a purchase from 16/01/2026
very quickly delivered product as described
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M
Michel K.
Rating: 5 out of 5
following a purchase from 17/01/2026
Delivery within the announced deadlines and product as described.
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Gilles G.
Rating: 5 out of 5
following a purchase from 17/01/2026
Very good company, products are also very good. The downside is the carrier and the relay point too far from my home, while there are 6 relay points in my municipality. To see for my next orders.
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F
Frederic F.
Rating: 5 out of 5
following a purchase from 18/01/2026
Perfect as usual with Bike Equipment.
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Sébastien B.
Rating: 2 out of 5
following a purchase from 03/01/2026
I had ordered items that turned out to be unavailable. I had to contact you to find out.
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Response from Materiel-velo.com
Hello,

Thank you for taking the time to share your feedback. We are sorry to learn that you encountered availability issues with your order. The period after the end-of-year holidays tends to extend some restocking delays from our suppliers. Please feel free to contact us for any other requests.

Best regards,
The Materiel-velo.com team
L
Laurent R.
Rating: 5 out of 5
following a purchase from 16/01/2026
Everything is perfect and very fast
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Regis N.
Rating: 5 out of 5
following a purchase from 16/01/2026
very good
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Romain M.
Rating: 5 out of 5
following a purchase from 16/01/2026
ok
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M
Marc P.
Rating: 5 out of 5
following a purchase from 18/01/2026
Fast and correct prices, to recommend
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F
Frederic C.
Rating: 5 out of 5
following a purchase from 17/01/2026
Perfect.
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P
Philippe B.
Rating: 5 out of 5
following a purchase from 17/01/2026
Everything is perfect as always.
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Patrick A.
Rating: 5 out of 5
following a purchase from 18/01/2026
Good welcome and fast service
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C
Christophe L.
Rating: 5 out of 5
following a purchase from 18/01/2026
Compliant with the order
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D
Denis F.
Rating: 5 out of 5
following a purchase from 16/01/2026
Very satisfied
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D
David G.
Rating: 5 out of 5
following a purchase from 18/01/2026
★★★★★
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D
Damien P.
Rating: 5 out of 5
following a purchase from 17/01/2026
Fast shipping
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D
Dominique G.
Rating: 5 out of 5
following a purchase from 16/01/2026
Very fast delivery
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D
Didier V.
Rating: 5 out of 5
following a purchase from 17/01/2026
Delivery time respected. Top material
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R
Richardson D.
Rating: 5 out of 5
following a purchase from 17/01/2026
Perfect
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A
Albert L.
Rating: 5 out of 5
following a purchase from 15/01/2026
Nothing more to say, easy order, fast delivery to the relay, very satisfied with Matériel-vélo.
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Jean-Pierre M.
Rating: 5 out of 5
following a purchase from 15/01/2026
Competitive prices and fast delivery
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E
Emilie C.
Rating: 5 out of 5
following a purchase from 15/01/2026
Fast and careful shipping. I recommend.
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