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M
Rating: 5 out of 5
Satisfied with the service, only remark, the refund for the product if returned seems quite slow.
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 11 769 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Reviews 1, 2, 4 and 5 stars
Reset filtersP
Rating: 5 out of 5
Fast serious
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L
Rating: 5 out of 5
Perfect sale thank you
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C
Rating: 5 out of 5
Efficient staff.
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B
Rating: 5 out of 5
No problems and fast delivery
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J
Rating: 5 out of 5
Winter MTB shoes meet my expectations. Took one size up.
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N
Rating: 5 out of 5
Fast delivery to Belgium!!! Very interesting price for the Ultegra pedals. Perfect
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F
Rating: 5 out of 5
Aurelien, my contact, always gives good advice.
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I
Rating: 5 out of 5
Fast transaction and delivery. Very satisfied with my purchase
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J
Rating: 5 out of 5
Delivery a bit long.
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E
Rating: 5 out of 5
Top!
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R
Rating: 5 out of 5
delivery and product perfectly packaged
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P
Rating: 5 out of 5
Very good
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J
Rating: 5 out of 5
Everything OK...
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D
Rating: 5 out of 5
Serious site
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C
Rating: 5 out of 5
Superrrr kindness really helps, everything is perfect, thank you.
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J
Rating: 5 out of 5
Very satisfied, would recommend
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C
Rating: 5 out of 5
Very good
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E
Rating: 5 out of 5
Good product at a reduced price
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E
Rating: 5 out of 5
Product conforms to my request. Fast and careful delivery
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D
Rating: 5 out of 5
Fast delivery. Package well packaged. Perfect.
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P
Rating: 5 out of 5
Impeccable, super price and very short delivery times.
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C
Rating: 5 out of 5
Top
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P
Rating: 5 out of 5
perfect good product
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J
Rating: 5 out of 5
Very good store. Nothing to complain about. Delivery was compliant and fast. See you soon
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J
Rating: 5 out of 5
Delivered as described and quickly to the Gleizé store.
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D
Rating: 1 out of 5
Item too small, and no exchange possible, so not satisfied because return costs are at my expense!!!
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear that the size of the item did not suit you. We understand your frustration regarding the return costs but we only cover returns that are due to our error. Please feel free to contact us directly, we would be happy to help you find a solution.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your feedback. We are sorry to hear that the size of the item did not suit you. We understand your frustration regarding the return costs but we only cover returns that are due to our error. Please feel free to contact us directly, we would be happy to help you find a solution.
Best regards,
The Materiel-velo.com team
P
Rating: 5 out of 5
Clear site, fast delivery.
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D
Rating: 5 out of 5
The package was compliant and fast delivery. Thanks to the whole team.
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A
Rating: 5 out of 5
Very good
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M
Rating: 5 out of 5
Always satisfied with these cleats. They are not noisy and easy to clip in.
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O
Rating: 5 out of 5
Ok
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G
Rating: 5 out of 5
Fast and efficient shipping with a very advantageous price for my transaction, to recommend.
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J
Rating: 5 out of 5
Complete site, very fast shipping
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P
Rating: 5 out of 5
product quickly delivered very well packaged arrived in good condition
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J
Rating: 5 out of 5
Hello Everything was well served with seriousness from start to finish, thank you very much
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B
Rating: 5 out of 5
Nothing to report, personally super friendly
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J
Rating: 5 out of 5
Everything went well as usual
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J
Rating: 5 out of 5
I am very satisfied with the received material, logistics, and order tracking. I recommend the company.
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G
Rating: 1 out of 5
Damaged box in soft packaging... Very disappointed.
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