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A
Rating: 4 out of 5
Very good material at an unbeatable price!
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 13 015 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 1, 2, 4 and 5 stars
Reset filtersN
Rating: 5 out of 5
everything went very well, timing etc etc
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P
Rating: 5 out of 5
Excellent value for money.
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P
Rating: 5 out of 5
Good.
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P
Rating: 5 out of 5
Package received.
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E
Rating: 5 out of 5
Perfect
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D
Rating: 2 out of 5
I have not yet received everything!
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Response from Materiel-velo.com
Hello,
Thank you for your feedback and we are sorry to learn that there was a significant delay in delivery. Indeed, your package was held by Swiss customs for about ten days. This is an event beyond our control, but we have noted that your order was delivered today.
Best regards,
The Materiel-velo.com team
Thank you for your feedback and we are sorry to learn that there was a significant delay in delivery. Indeed, your package was held by Swiss customs for about ten days. This is an event beyond our control, but we have noted that your order was delivered today.
Best regards,
The Materiel-velo.com team
D
Rating: 5 out of 5
Everything very well, thank you for everything.
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R
Rating: 5 out of 5
I mounted a SRAM 12/36 cassette for the mountains on my road bike, it's perfect with a derailleur equipped with a large cage, I specify otherwise for info
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C
Rating: 5 out of 5
....
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V
Rating: 5 out of 5
Simple, fast, effective
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V
Rating: 5 out of 5
Good transaction,
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J
Rating: 5 out of 5
Still very professional
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P
Rating: 5 out of 5
Nothing to report, I am very satisfied
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M
Rating: 5 out of 5
A wide choice and attractive prices
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P
Rating: 5 out of 5
Excellent purchase, fast shipping, no issues upon receipt. This company seems to be made by and for cycling enthusiasts, and you can feel it!
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P
Rating: 5 out of 5
Order received well and satisfied but not tried yet
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J
Rating: 5 out of 5
Yes, satisfied with my order. Product quality, good price, and timely delivery. Experience to renew for future needs. Thank you
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L
Rating: 5 out of 5
Sidi Genius 10 purchase received quickly.
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R
Rating: 5 out of 5
very good material and super fast delivery I recommend
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P
Rating: 5 out of 5
Delivered in very little time and delighted with the quality of the products
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O
Rating: 4 out of 5
Be careful, it runs small. But very good.
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E
Rating: 5 out of 5
Delivery, product as described. Nothing to say
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A
Rating: 5 out of 5
Delivery as expected and products well packaged.
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M
Rating: 5 out of 5
I am waiting for a follow-up response from your specialist
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L
Rating: 1 out of 5
The delivery time was too long (more than 15 days), whereas it was indicated 2-4 days at the time of my order. Customer service explained to me that a part was missing but this was not indicated on the site. I was treated very poorly on the phone in the store when I called to find out where my order was: "There's no point in calling, as long as you haven't received it in May". However, it turned out that the order had arrived at the store and I had not been notified. He obviously did not apologize. I will not order from Matériel Vélo again.
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Response from Materiel-velo.com
Hello,
We are sorry for this unusually long delay. It rarely happens that the 2-4 day delay is slightly extended due to our supplier's delay.
We are sorry that your first experience with us was negative and remain at your disposal by email or phone 04 74 694 694. We are confident that we can prove to you that this was an isolated case and satisfy you on a future experience with Materiel-velo.com
The Materiel-velo.com team
We are sorry for this unusually long delay. It rarely happens that the 2-4 day delay is slightly extended due to our supplier's delay.
We are sorry that your first experience with us was negative and remain at your disposal by email or phone 04 74 694 694. We are confident that we can prove to you that this was an isolated case and satisfy you on a future experience with Materiel-velo.com
The Materiel-velo.com team
J
Rating: 5 out of 5
Fast delivery with a serious provider and product well in stock at an attractive price
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C
Rating: 5 out of 5
Very satisfied
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M
Rating: 5 out of 5
flawless
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C
Rating: 5 out of 5
Thank you for the speed and compliance of the material
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D
Rating: 5 out of 5
Fast and careful delivery, in accordance with the order. Thank you
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I
Rating: 5 out of 5
Everything is ok
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P
Rating: 5 out of 5
Very fast delivery, therefore very happy.
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D
Rating: 5 out of 5
Delivery before the scheduled date. Package perfectly wrapped. I recommend.
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C
Rating: 5 out of 5
Product ordered at a very attractive price. Delivery on time, product received perfectly packaged. An experience I will repeat without worries.
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P
Rating: 5 out of 5
Always very satisfied with this site (quality and delivery) after many purchases.
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D
Rating: 5 out of 5
Great but it's a shame that no gift or discount has been given as a good customer for years. Dominique Burkart
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D
Rating: 2 out of 5
Instructions unclear and impossible to fix on the seat post. The rubber has also broken. A loyal customer of Matériel Vélo, I am disappointed.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback and we are sorry to learn that your experience was not satisfactory with this product. We have not received similar feedback regarding this product. Please do not hesitate to contact us via the customer service form directly so that we can provide you with a solution if possible.
Best regards,
The Matériel Vélo team
Thank you for your feedback and we are sorry to learn that your experience was not satisfactory with this product. We have not received similar feedback regarding this product. Please do not hesitate to contact us via the customer service form directly so that we can provide you with a solution if possible.
Best regards,
The Matériel Vélo team
C
Rating: 5 out of 5
Products conform to the order
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D
Rating: 5 out of 5
Always satisfied. Thank you.
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