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L
Rating: 5 out of 5
Price and delivery time
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 11 768 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Reviews 1, 2, 4 and 5 stars
Reset filtersD
Rating: 5 out of 5
The choice, the price, the delivery time, we know why we order from materiel-velo! Thanks to all the people who work there!
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J
Rating: 5 out of 5
Great
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P
Rating: 5 out of 5
-
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R
Rating: 5 out of 5
Great choice of equipment, very competitive prices and delivery within the expected time. I order with complete confidence ....
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C
Rating: 5 out of 5
Fast shipping and very good quality!
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F
Rating: 4 out of 5
Trustworthy site, technical advice before purchase, fast shipping. However, the customer service is not always great depending on who you get. They were unable to help me change a saddle cart screw for Argon 18 on the grounds that the model no longer existed (the bike purchased from them was less than 10 years old). I had to struggle quite a bit to find and order the right screw with its cylinder myself on Amazon.
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G
Rating: 5 out of 5
Perfect
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L
Rating: 5 out of 5
Fast shipping and well packaged. I recommend.
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G
Rating: 4 out of 5
Original products at a controlled price. Delivery times a bit longer than average but acceptable.
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L
Rating: 5 out of 5
Perfectly corresponds to speed. Top
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P
Rating: 5 out of 5
Fast delivery, product as expected. First ride satisfactory, to see in use!
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F
Rating: 5 out of 5
No issues
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A
Rating: 5 out of 5
Nothing to report. Order and delivery top!
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E
Rating: 5 out of 5
Great
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P
Rating: 4 out of 5
Everything is going very well, except that it creaks, I disassembled the seat post and greased it as well as the seat support, how do we go about the warranty, I can't manage, can you help me, regards
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J
Rating: 5 out of 5
Ease of the site Fast delivery Price
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L
Rating: 5 out of 5
Top
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F
Rating: 5 out of 5
Always fast and reliable!
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C
Rating: 5 out of 5
Top service.
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P
Rating: 5 out of 5
Quality products and top bike equipment team.
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E
Rating: 4 out of 5
-
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C
Rating: 5 out of 5
Superrrr thank you.
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A
Rating: 5 out of 5
Serious website.
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J
Rating: 5 out of 5
Very good, as usual
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P
Rating: 5 out of 5
Excellent choice and very fast delivery
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L
Rating: 5 out of 5
Very good
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C
Rating: 5 out of 5
Quality product, nice discounts and fast shipping everything was perfect
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D
Rating: 5 out of 5
Good product, very quick exchange with another size
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L
Rating: 5 out of 5
Impeccable and fast
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P
Rating: 5 out of 5
The material was in accordance with the order and the delivery was really very fast as well as the information from the delivery person regarding all the steps. Very recommendable and serious site: the best
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J
Rating: 5 out of 5
Top bike material with every order
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G
Rating: 5 out of 5
Fast delivery, conforms
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D
Rating: 5 out of 5
Very fast, very well packaged material, correct price, I recommend without any reservation!
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P
Rating: 5 out of 5
Very good
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J
Rating: 5 out of 5
Everything was very easy to order and have delivered
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A
Rating: 2 out of 5
Fast delivery but disappointed between what was announced and the product received. A one-month difference....
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Response from Materiel-velo.com
Hello,
Thank you for your feedback. We are pleased that the delivery was fast, but we are sincerely sorry to learn that the product received did not meet your expectations. Customer satisfaction is our priority, and we take your comments very seriously. We have been able to correct this and you can consume these gels without any problem. A gesture will be valued on your next order. Please do not hesitate to contact us directly so that we can help you resolve this issue.
Best regards,
The Materiel-velo.com team
Thank you for your feedback. We are pleased that the delivery was fast, but we are sincerely sorry to learn that the product received did not meet your expectations. Customer satisfaction is our priority, and we take your comments very seriously. We have been able to correct this and you can consume these gels without any problem. A gesture will be valued on your next order. Please do not hesitate to contact us directly so that we can help you resolve this issue.
Best regards,
The Materiel-velo.com team
D
Rating: 4 out of 5
Favorable!
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D
Rating: 4 out of 5
Very good tire that I put on the front.
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N
Rating: 5 out of 5
Well received the ordered products, with a promotion.
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