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G
Rating: 5 out of 5
Super
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 13 010 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 1, 2, 4 and 5 stars
Reset filtersG
Rating: 5 out of 5
As usual, impeccable
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S
Rating: 5 out of 5
Perfect, well done
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P
Rating: 5 out of 5
fast and efficient
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M
Rating: 5 out of 5
Package delivered quickly, with the right items and in a suitably sized package. Good communication.
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T
Rating: 5 out of 5
Material conforms to the order, very fast delivery. Good advice on the site
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J
Rating: 5 out of 5
Delivered very quickly.
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G
Rating: 5 out of 5
Very good, very responsive customer service, I recommend.
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L
Rating: 5 out of 5
Nothing to report
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Y
Rating: 5 out of 5
Very satisfied with the speed of shipping and the quality of service.
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L
Rating: 5 out of 5
Nothing to report.
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G
Rating: 5 out of 5
Great choice of items, super well-priced and lightning delivery. Very serious site.
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A
Rating: 5 out of 5
Hello, I made a misalignment error on my cassette, but that's my fault. Otherwise, as usual, perfect.
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P
Rating: 5 out of 5
Perfect. Order received very quickly. Easy pickup. Top-notch
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N
Rating: 5 out of 5
Perfect!... thank you Bike Material!
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R
Rating: 5 out of 5
Material conforms to the order. Works perfectly.
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M
Rating: 5 out of 5
A fan of Speedplay, these pedals with power sensor are great although they cost an arm. Pairing with my Garmin 830... no issues. I take them off to use on my second bike. Be careful to remember to recharge regularly (12 hours of use).
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E
Rating: 5 out of 5
Nothing to report
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J
Rating: 5 out of 5
Material carefully packaged and received on time.
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O
Rating: 5 out of 5
Order received quickly, in good condition
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K
Rating: 5 out of 5
Meets my expectations
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L
Rating: 5 out of 5
Top
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C
Rating: 5 out of 5
Hello, great site, customer service responds very quickly.. package sent very quickly.. very good quality.. I recommend
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P
Rating: 5 out of 5
As usual, no problems
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S
Rating: 5 out of 5
Fast delivery, product as described.
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G
Rating: 5 out of 5
Order conforms to my hopes
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D
Rating: 5 out of 5
Just as I wanted, perfect.
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C
Rating: 5 out of 5
Fast very good
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P
Rating: 5 out of 5
Very good, fast.
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B
Rating: 5 out of 5
Products delivered quickly in good condition..
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M
Rating: 5 out of 5
I have never been disappointed with the products purchased from bicycle equipment.
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J
Rating: 5 out of 5
Very good and fast delivery.
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C
Rating: 5 out of 5
Nothing to report.
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P
Rating: 5 out of 5
very satisfied with the receipt of my order within a reasonable time
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P
Rating: 5 out of 5
Super
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X
Rating: 5 out of 5
Very good service and product received in perfect condition.
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J
Rating: 5 out of 5
Very satisfied with the product,
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C
Rating: 2 out of 5
I am disappointed. I bought a pair of shoes for my wife and the size was not correct. I could not exchange the product. I had to return it at my own expense.
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Response from Materiel-velo.com
Hello,
We are sorry to hear that the size was not suitable. In case of a proven error on our part, the return costs are of course covered.
When the size does not meet your expectations, the return is possible through our stores for free or by post (at your expense in this case), as specified in our terms.
We remain at your disposal to assist you in your future purchases. Please do not hesitate to contact our customer service at 04 74 694 694 or via our online form.
Thank you for your understanding,
The Materiel-velo.com team
We are sorry to hear that the size was not suitable. In case of a proven error on our part, the return costs are of course covered.
When the size does not meet your expectations, the return is possible through our stores for free or by post (at your expense in this case), as specified in our terms.
We remain at your disposal to assist you in your future purchases. Please do not hesitate to contact our customer service at 04 74 694 694 or via our online form.
Thank you for your understanding,
The Materiel-velo.com team
D
Rating: 1 out of 5
Everything received. Perfect
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Response from Materiel-velo.com
Hello,
Thank you for your message, we are delighted that everything went well!
It seems that a rating error slipped in, but we mainly retain your satisfaction.
We look forward to seeing you soon on Materiel-velo.com,
The Materiel-velo.com team
Thank you for your message, we are delighted that everything went well!
It seems that a rating error slipped in, but we mainly retain your satisfaction.
We look forward to seeing you soon on Materiel-velo.com,
The Materiel-velo.com team
F
Rating: 5 out of 5
Top as usual! Unbeatable prices + very good quality service.
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