Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
The parts announced as available in Dijon were not available at all! 1 to 2 working days to get them turned into 4-5 days... In short, I will do otherwise than Materiel-velo.com next time...
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your experience.
We are sincerely sorry for the discrepancy between the availability announcement and the actual delay. It happens, in rare cases, that a product displayed as available in the store is in the process of being restocked, which can extend the order processing time.
We are doing our best to improve the reliability of the information displayed online, and we apologize for this inconvenience.
Additionally, for the delay, please take into account that a weekend is included in the timeframe you indicated. We do not ship orders on weekends, and the stores reopen on Tuesdays.
Thank you for your understanding,
The Materiel-velo.com team
F
Francois L.
Rating: 5 out of 5
following a purchase from 12/08/2025
Fast and compliant delivery
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Jean Claude F.
Rating: 5 out of 5
following a purchase from 13/08/2025
Fast order
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Jean Paul D.
Rating: 5 out of 5
following a purchase from 13/08/2025
Order received in a very short time and corresponding to my request
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Philippe L.
Rating: 5 out of 5
following a purchase from 11/08/2025
Perfect (price, deadline, info)
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Gerard B.
Rating: 5 out of 5
following a purchase from 12/08/2025
Everything very well, very satisfied.
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Alain B.
Rating: 5 out of 5
following a purchase from 10/08/2025
Very good
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Jean B.
Rating: 5 out of 5
following a purchase from 06/08/2025
Good communication, I received the item I requested quickly.
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Stephane B.
Rating: 5 out of 5
following a purchase from 10/08/2025
Excellent mail order bike equipment sales site.. Loyal customer for about 3 years, no issues and very competent staff.
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Alain C.
Rating: 5 out of 5
following a purchase from 12/08/2025
Fast delivery and perfect tracking
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Jacques B.
Rating: 5 out of 5
following a purchase from 11/08/2025
Perfect as usual
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Nicolas P.
Rating: 5 out of 5
following a purchase from 11/08/2025
Fast and careful shipping, competitive prices, top customer service, I recommend.
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Francis L.
Rating: 5 out of 5
following a purchase from 11/08/2025
Order of a pair of Tule bags very satisfied with the product. Fast delivery I recommend this site.
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Guillerm M.
Rating: 4 out of 5
following a purchase from 12/08/2025
delivery too long
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Laurent B.
Rating: 5 out of 5
following a purchase from 11/08/2025
Very good delivery time and good product.
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Thierry B.
Rating: 5 out of 5
following a purchase from 12/08/2025
Serious delivery, arrives quickly. However, regarding the Breton 750 SE Counter, it froze after 45 km on a GPS track on the first outing.
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Christophe L.
Rating: 1 out of 5
following a purchase from 12/08/2025
A lot of time to process the order, difficulty in knowing the unavailable product, poor order tracking.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are sorry for the unusual delay encountered during the processing of your order.
At this time, our supplier ASSOS faced logistical difficulties, which extended the restocking times beyond the initially announced 4 to 6 days.
We understand that the tracking did not meet your expectations and are actively working to improve communication and transparency regarding our timelines.
Thank you for your understanding,
The Materiel-velo.com team
Y
Yves M.
Rating: 5 out of 5
following a purchase from 29/07/2025
Excellent Toulouse shop
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Yves M.
Rating: 5 out of 5
following a purchase from 12/08/2025
On time and in due time!
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Georges H.
Rating: 5 out of 5
following a purchase from 11/08/2025
Fast delivery without problems.
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Sébastien H.
Rating: 5 out of 5
following a purchase from 11/08/2025
Reduced fee of 70€ and guaranteed deadlines, perfect.
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Thierry G.
Rating: 5 out of 5
following a purchase from 12/08/2025
Very competitive price and ultra-fast delivery
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Thierry J.
Rating: 5 out of 5
following a purchase from 13/08/2025
Very good
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Michael C.
Rating: 4 out of 5
following a purchase from 11/08/2025
Serious, fast
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Olivier Z.
Rating: 5 out of 5
following a purchase from 11/08/2025
Fast shipping and very well packaged. I highly recommend.
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Cedric D.
Rating: 5 out of 5
following a purchase from 11/08/2025
SERVICE ALWAYS TOP-NOTCH!!!!!!!!!!!! A BIG THANK YOU TO THE TEAM
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Patrick C.
Rating: 5 out of 5
following a purchase from 13/08/2025
Always satisfied with my orders, so no problem everything is OK
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Frank J.
Rating: 5 out of 5
following a purchase from 13/08/2025
Always on top!
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Gilles R.
Rating: 5 out of 5
following a purchase from 11/08/2025
As always very good advice and services, fast delivery.
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Emmanuel R.
Rating: 5 out of 5
following a purchase from 12/08/2025
Order as described and within the announced deadlines.
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Sylviane L.
Rating: 5 out of 5
following a purchase from 12/08/2025
Satisfied with my purchase, meets my request, delivery respected,
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Ghislain E.
Rating: 5 out of 5
following a purchase from 12/08/2025
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Jean-Marc B.
Rating: 5 out of 5
following a purchase from 11/08/2025
Always satisfied with the service of Materiel-velo after many years
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Florian D.
Rating: 5 out of 5
following a purchase from 12/08/2025
Satisfied with the speed of shipping, prices, and interesting choice
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Alexis B.
Rating: 5 out of 5
following a purchase from 12/08/2025
No issues, the package arrived on time. Perfect.
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Sylvio Z.
Rating: 5 out of 5
following a purchase from 12/08/2025
Order compliant and fast delivery.
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Francis L.
Rating: 5 out of 5
following a purchase from 12/08/2025
Good choice, fast shipping and tracking, I have been ordering here for a while.
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Stéphane M.
Rating: 5 out of 5
following a purchase from 12/08/2025
Very good site, interesting products that I can't find elsewhere. Very satisfying set.
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Gaetan M.
Rating: 5 out of 5
following a purchase from 12/08/2025
Perfect. Fast delivery. Thank you
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Alain Q.
Rating: 5 out of 5
following a purchase from 13/08/2025
beautiful stem that satisfies
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