English 
J
Rating: 5 out of 5
Material- bike.com. superb. Big kisses to all your team. JMG.
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 11 746 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Reviews 1, 2, 4 and 5 stars
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Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
Impeccable
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H
Rating: 5 out of 5
Nothing to say, fast delivery and impeccable material upon receipt, thank you very much.
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B
Rating: 5 out of 5
Super fast delivery, top product.
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F
Rating: 1 out of 5
Materials not conforming to the description
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are sorry to learn that the material received did not match your expectations according to the description. To date, we unfortunately do not find any exchange from you on this subject, which does not allow us to precisely trace the situation or provide an appropriate solution.
We invite you to contact our customer service with the details of your order so that we can verify this together and, if necessary, correct what needs to be corrected.
Our priority remains your satisfaction, and we are here to help you as best as we can.
Best regards,
Customer Service – Matériel Vélo
Thank you for your feedback.
We are sorry to learn that the material received did not match your expectations according to the description. To date, we unfortunately do not find any exchange from you on this subject, which does not allow us to precisely trace the situation or provide an appropriate solution.
We invite you to contact our customer service with the details of your order so that we can verify this together and, if necessary, correct what needs to be corrected.
Our priority remains your satisfaction, and we are here to help you as best as we can.
Best regards,
Customer Service – Matériel Vélo
J
Rating: 5 out of 5
Product as described and fast delivery
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S
Rating: 5 out of 5
Very good
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G
Rating: 5 out of 5
Very satisfied with your services
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E
Rating: 5 out of 5
I bought on the site to be able to return the item in case the size doesn't fit. Too bad the store can't take back the items
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D
Rating: 5 out of 5
Top
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J
Rating: 5 out of 5
No particular issues with the delivery.
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R
Rating: 5 out of 5
Fast delivery and exchange
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J
Rating: 5 out of 5
Very well arrived and setup super
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G
Rating: 5 out of 5
Very good service. Friendly and competent staff which is rare these days. Thank you all.
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R
Rating: 5 out of 5
Thank you for the speed and quality of the service
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D
Rating: 5 out of 5
Package still not arrived, despite quick and efficient processing of my order by Matériel Vélo!!!!! Well done Colissimo.
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S
Rating: 5 out of 5
Very good welcome.
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E
Rating: 2 out of 5
I ordered a part in after-sales service for my XLC AZURA bike rack and received a model that does not match.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are sorry for the initial error in sending the after-sales part for your XLC Azura bike rack. That said, we are pleased that our exchanges allowed us to find a satisfactory solution, with the implementation of a complete standard exchange of the bike rack.
We hope this resolution brings you complete satisfaction and remain at your disposal if needed.
Best regards,
Théo
Customer Service – Matériel-Vélo.com
Thank you for your feedback.
We are sorry for the initial error in sending the after-sales part for your XLC Azura bike rack. That said, we are pleased that our exchanges allowed us to find a satisfactory solution, with the implementation of a complete standard exchange of the bike rack.
We hope this resolution brings you complete satisfaction and remain at your disposal if needed.
Best regards,
Théo
Customer Service – Matériel-Vélo.com
B
Rating: 5 out of 5
Everything went as planned, material conforms
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J
Rating: 5 out of 5
Fast and cheap
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J
Rating: 5 out of 5
Delivery compliant and fast, products well packaged
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Y
Rating: 5 out of 5
First order at bike material. Competitive prices and fast shipping
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M
Rating: 4 out of 5
VERY GOOD
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E
Rating: 5 out of 5
Fast shipping, thank you.
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P
Rating: 4 out of 5
Correct.
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B
Rating: 5 out of 5
Order conforms.
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L
Rating: 5 out of 5
Very satisfied with the order conforming to the description and fast delivery
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G
Rating: 1 out of 5
unlike my first order of a pair of Bontrager wheels, packaged and shipped in the best conditions. My second order, also for a pair of Vision wheels, was prepared with a glaring lack of professionalism!!! One single box (not suitable for 2 wheels) and an axle that pierces the paper envelope sticking out 5 cm outside! As a result, the rear wheel axle scraped the ground or was shocked during transport and is all scratched. Moreover, the wheels inside were under tension against each other. This lack of preparation and verification before shipping is simply lamentable.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback.
We are sorry to learn that your second order did not bring you complete satisfaction, and we fully understand your disappointment given the condition in which you received your Vision wheels.
However, we would like to clarify that the packaging you received is the one provided directly by the Vision brand. It is a standard packaging used by the manufacturer, over which we unfortunately have no control, except for specific requests or exceptional reconditioning. That being said, your situation remains an isolated case among a large number of wheels shipped in their original packaging, without incident.
We will nevertheless forward your comment to our logistics department, as well as to the brand, to report this type of malfunction and improve the packaging if necessary.
We had exchanged on this subject by phone and email and had finally found an arrangement together.
We remain at your disposal for any further questions or assistance.
Best regards,
Théo
Customer Service – Matériel-Vélo.com
Thank you for taking the time to share your feedback.
We are sorry to learn that your second order did not bring you complete satisfaction, and we fully understand your disappointment given the condition in which you received your Vision wheels.
However, we would like to clarify that the packaging you received is the one provided directly by the Vision brand. It is a standard packaging used by the manufacturer, over which we unfortunately have no control, except for specific requests or exceptional reconditioning. That being said, your situation remains an isolated case among a large number of wheels shipped in their original packaging, without incident.
We will nevertheless forward your comment to our logistics department, as well as to the brand, to report this type of malfunction and improve the packaging if necessary.
We had exchanged on this subject by phone and email and had finally found an arrangement together.
We remain at your disposal for any further questions or assistance.
Best regards,
Théo
Customer Service – Matériel-Vélo.com
D
Rating: 5 out of 5
Very satisfied with bike equipment
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B
Rating: 5 out of 5
Order and delivery respected. No problem with the package.
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L
Rating: 5 out of 5
compliant with my expectations and delivered on time
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B
Rating: 5 out of 5
Very satisfied with the site, Good material and timely delivery. Nothing to report
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S
Rating: 5 out of 5
I recommend this site
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J
Rating: 5 out of 5
reliable site
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J
Rating: 5 out of 5
Fast and serious
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J
Rating: 5 out of 5
Very good experience.
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T
Rating: 5 out of 5
Top fast delivery and good advice before purchase
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S
Rating: 4 out of 5
Serious site
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J
Rating: 5 out of 5
Perfect
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