Customer reviews of Materiel-velo.com

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 11 746 published reviews
5 10,8k 92% 4 577 5% 3 162 1% 2 86 1% 1 144 1%

Summary of reviews

Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.

Reviews 1, 2 and 4 stars

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P
Paolo B.
Rating: 4 out of 5
following a purchase from 23/12/2025
As always, I am satisfied, thank you.
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C
Christophe M.
Rating: 4 out of 5
following a purchase from 23/12/2025
Tire received outside its original packaging but no defects noted. Product conforms to the order.
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Patrick G.
Rating: 4 out of 5
following a purchase from 22/12/2025
You have. Everything is ok
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A
Arnaud R.
Rating: 4 out of 5
following a purchase from 20/12/2025
Delivery arrived 1 day late, unfortunate for Christmas but otherwise very good
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A
Arnaud L.
Rating: 4 out of 5
following a purchase from 14/12/2025
Good contact with customer service. Rating of 4/5 only related to the very long delivery; which can be understandable during this end-of-year period.
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E
Emmanuel M.
Rating: 1 out of 5
following a purchase from 20/12/2025
I am satisfied with Materiel Vélo but not with the carrier DPD whose service is deplorable.
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P
Pierre P.
Rating: 2 out of 5
following a purchase from 20/12/2025
5
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T
Thierry B.
Rating: 4 out of 5
following a purchase from 19/12/2025
Site with quality products and interesting commercial operations. Too bad loyalty is not rewarded.
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R
Rochet C.
Rating: 4 out of 5
following a purchase from 19/12/2025
-
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Xim P.
Rating: 4 out of 5
following a purchase from 18/12/2025
All ok
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L
Lukas A.
Rating: 2 out of 5
following a purchase from 16/12/2025
The shipping costs are too high.
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Response from Materiel-velo.com
Hello,

Thank you for taking the time to share your feedback. We understand that shipping costs can be a concern and we are continually looking for solutions to improve our customers' experience. Please note that the fees you paid are only a contribution to costs that are actually much higher.

Best regards,
The Materiel-velo.com team
M
Michel M.
Rating: 4 out of 5
following a purchase from 15/12/2025
good
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M
Michaël H.
Rating: 2 out of 5
following a purchase from 09/12/2025
Too long delay (2 weeks)
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Response from Materiel-velo.com
Hello,

Thank you for your feedback. We understand that the delivery time of 2 weeks can be frustrating. A delay of 2-4 days was initially indicated but it has been somewhat extended due to a supply delay from our supplier. Please know that we are doing everything we can to improve our services and reduce these delays.

Best regards,
The Materiel-velo.com team
D
Dany Georges H.
Rating: 4 out of 5
following a purchase from 12/12/2025
Website where I find everything I want
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T
Thibaut D.
Rating: 4 out of 5
following a purchase from 03/12/2025
The order remained in preparation while it was delivered, DPD did not contact me to inform me, apart from that, very serious site, problems happen, the main thing is to solve them.
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F
Fabrice C.
Rating: 4 out of 5
following a purchase from 12/12/2025
The material is comfortable to wear
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T
Thierry L.
Rating: 1 out of 5
following a purchase from 10/12/2025
Delivery not in accordance with my request. In a relay point in another city 20 km from the initial point.
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Response from Materiel-velo.com
Hello,

Thank you for taking the time to share your experience. We are sorry to hear that the delivery of your package took place at a relay point other than the one requested. You can find a voucher in your customer area as compensation, although this is an event beyond our control.
Your feedback is valuable to improve our services. Please do not hesitate to contact us for any additional assistance.

Best regards,
The Materiel-velo.com team
N
Neuville C.
Rating: 4 out of 5
following a purchase from 10/12/2025
Perfect. Very fast
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Gugino A.
Rating: 4 out of 5
following a purchase from 09/12/2025
Significant delay for delivery. For a delivery in Belgium, expect more than a week.
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Richard R.
Rating: 4 out of 5
following a purchase from 09/12/2025
Very good
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C
Charles Q.
Rating: 2 out of 5
following a purchase from 28/11/2025
The package arrived more than a week late (that's not a big deal). But above all, it was thrown over my gate (1.70m) in my absence and without notifying me by the DPD carrier. It's a Christmas gift. I hope the home trainer will work well.
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Response from Materiel-velo.com
We sincerely apologize for the delivery conditions of your package and for the inconvenience caused.
The fact that the package was left in this manner, without your presence or notification, is indeed not in line with the expected delivery standards, and we apologize for that. This is an isolated case and of course independent of our will.

We hope that the home trainer is in perfect working condition.

The Materiel-velo.com team remains at your disposal if needed.
S
Serge L.
Rating: 1 out of 5
following a purchase from 08/12/2025
Michelin tire 700/28 that was supposed to fit on Campagnolo Hyperon 31mm. So not satisfied with Michelin's inaccurate dimensions.
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Gilles C.
Rating: 4 out of 5
following a purchase from 07/12/2025
Package well received within a reasonable time, good service
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A
André R.
Rating: 1 out of 5
following a purchase from 06/12/2025
Never received the package
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Response from Materiel-velo.com
Hello André,

Thank you for taking the time to share your experience. We are sincerely sorry to hear that you have not received your package.
However, the package tracking indicates a delivery on 11/12.
We invite you to contact us directly so that we can assist you as best as possible in this situation.

Best regards,
The Materiel-velo.com team
L
Lionel L.
Rating: 1 out of 5
following a purchase from 30/11/2025
VERY GOOD
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C
Christophe V.
Rating: 2 out of 5
following a purchase from 28/11/2025
Long delivery times, very long, with a product probably out of stock (but not specified at the time of order) and waiting for restocking from the supplier... But without communication from the seller, unfortunately
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Response from Materiel-velo.com
Hello Christophe,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We are doing our best to improve communication regarding our products and their availability.
We have indeed experienced a supply issue regarding the Wahoo home trainers.

Best regards,
The Materiel-velo.com team
T
Thierry G.
Rating: 4 out of 5
following a purchase from 04/12/2025
No problem, conforms to the order
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R
Robert L.
Rating: 4 out of 5
following a purchase from 29/11/2025
Order delivered within the expected time, perfect. Now remains to validate the quality of the product that I have not yet been able to test
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P
Patrick P.
Rating: 2 out of 5
following a purchase from 25/11/2025
Equipment delivered to Bordeaux instead of Ste Luce
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Response from Materiel-velo.com
Hello Patrick,

Thank you for your feedback. We are sorry to hear that your order was delivered to the wrong place. The situation has been resolved since last week. We will look into this rare issue to prevent it from happening again.

Best regards,
The Materiel-velo.com team
E
Eric R.
Rating: 4 out of 5
following a purchase from 30/11/2025
Nothing to say about access to the site, packaging and delivery. I just have a negative opinion on one of the expensive products, hardware and poorly adapted.
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S
Stephane T.
Rating: 4 out of 5
following a purchase from 14/11/2025
Satisfied with the material and the service. That said, 4 stars because it took a long time to be delivered, due to supplier shortage. That said, I recommend.
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R
Romain L.
Rating: 2 out of 5
following a purchase from 04/12/2025
Very unhappy with my order
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Response from Materiel-velo.com
Hello Romain,

Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your experience did not meet your expectations. Your satisfaction is our priority, and we would like to better understand the issues encountered with your order. Please feel free to contact us directly, we are here to listen to you.

Best regards,
The Materiel-velo.com team
G
Guy A.
Rating: 4 out of 5
following a purchase from 30/11/2025
Material perfectly corresponding to what I expected received within the deadlines
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D
Dominique R.
Rating: 4 out of 5
following a purchase from 01/12/2025
Unfortunately, the di2 grx is the only solution to replace an ultegra di2 11v. You have to deal with it.
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P
Philippe G.
Rating: 1 out of 5
following a purchase from 02/12/2025
Reliable and fast
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Serge G.
Rating: 4 out of 5
following a purchase from 02/12/2025
Speed and correct price
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J
Jordan H.
Rating: 4 out of 5
following a purchase from 03/12/2025
Package in good condition and delivery within the indicated delivery times
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H
Hugo T.
Rating: 2 out of 5
following a purchase from 02/12/2025
Delivered to a relay point more than 10km from my initial relay
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Response from Materiel-velo.com
Hello Hugo,

Thank you for your feedback. We are sorry to hear that your delivery did not go as planned. This is a decision made directly by the carrier and not of our will. We will pass your feedback to our team to improve our service. Please feel free to contact us with any questions.

Best regards,
The Materiel-velo.com team
P
Patrick V.
Rating: 1 out of 5
following a purchase from 01/12/2025
perfect
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G
Gérard R.
Rating: 1 out of 5
following a purchase from 30/11/2025
Perfect
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