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A
Rating: 4 out of 5
Good quality product
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 992 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 1, 2 and 4 stars
Reset filtersD
Rating: 4 out of 5
Perfect
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M
Rating: 4 out of 5
Top service that informs you if they don't have the part, and whether you want to wait or not. Very fast delivery (REUNION). Competitive prices and they have a relatively complete catalog of parts, at least for my Top Fuel TREK.
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S
Rating: 2 out of 5
Customer service a bit difficult with Mavic
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D
Rating: 4 out of 5
Products conform and short delay, perfect!!!
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P
Rating: 1 out of 5
The delivery time was way too long despite a bank transfer. I am not satisfied.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that the delivery time did not meet your expectations.
Please note that orders by bank transfer are generally longer to process compared to an order paid directly by credit card.
Do not hesitate to contact us directly for any questions or need for additional assistance.
Best regards,
The team at Materiel-velo.com
Thank you for taking the time to share your experience. We are sorry to hear that the delivery time did not meet your expectations.
Please note that orders by bank transfer are generally longer to process compared to an order paid directly by credit card.
Do not hesitate to contact us directly for any questions or need for additional assistance.
Best regards,
The team at Materiel-velo.com
J
Rating: 4 out of 5
A tire is not in its original packaging!!! Even with a little note, it's still not great as a procedure. Otherwise, nothing to complain about, it's well followed and treated quite quickly.
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F
Rating: 4 out of 5
Top!!
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R
Rating: 4 out of 5
THE ORDER WAS RECEIVED QUICKLY AND THE ORDERED PRODUCT IS CONFORMING.
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C
Rating: 4 out of 5
A bit wide at the thighs but perfect size for a child of almost 1.50m.
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J
Rating: 4 out of 5
Perfect
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P
Rating: 4 out of 5
Order conforms to my request, fast delivery. Thank you
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J
Rating: 4 out of 5
Very fast shipping.
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G
Rating: 1 out of 5
Delivery problem, the delivery point was changed and I found myself in the middle of Lyon, what a hassle!!
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Response from Materiel-velo.com
Hello Gérard,
Thank you for your feedback, and we are sorry to hear that you encountered difficulties with the delivery. We understand that this could have been frustrating. This event is, of course, independent of our will.
We will report the information to the carrier.
Best regards,
The team at Materiel-velo.com
Thank you for your feedback, and we are sorry to hear that you encountered difficulties with the delivery. We understand that this could have been frustrating. This event is, of course, independent of our will.
We will report the information to the carrier.
Best regards,
The team at Materiel-velo.com
S
Rating: 4 out of 5
Super product, the tires are great
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M
Rating: 4 out of 5
Fast, conforms to the order
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O
Rating: 4 out of 5
Processing and shipping very fast, satisfied with the purchase. Too bad the responses to product questions never arrive. I almost didn't order from this site because of that.
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R
Rating: 2 out of 5
Size too small I returned it but I have no refund is this normal
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Response from Materiel-velo.com
Hello,
Thank you for sharing your experience. We are sorry to learn that the size did not suit you. Returns are processed quickly, but it can sometimes take a little time. We invite you to check your bank account, the refund was processed yesterday.
Best regards,
The Materiel-velo.com team
Thank you for sharing your experience. We are sorry to learn that the size did not suit you. Returns are processed quickly, but it can sometimes take a little time. We invite you to check your bank account, the refund was processed yesterday.
Best regards,
The Materiel-velo.com team
A
Rating: 2 out of 5
I requested a 700x35 tube, but the tubes I received are 700x32
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Response from Materiel-velo.com
Hello Alain,
Thank you for taking the time to leave a review. We are sorry but upon retracing our preparation process we do not notice any error on the air tubes. If you have photos of the packaging of the tubes you can send them via the contact form. We will be able to find a solution.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to leave a review. We are sorry but upon retracing our preparation process we do not notice any error on the air tubes. If you have photos of the packaging of the tubes you can send them via the contact form. We will be able to find a solution.
Best regards,
The Materiel-velo.com team
R
Rating: 4 out of 5
1 star less because the carrier was not the one announced, no tracking, which is not reassuring for such a purchase. However, the delivery time was respected.
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J
Rating: 1 out of 5
GOOD
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A
Rating: 4 out of 5
The delivery time to my home was short, the product met my expectations. I recommend.
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D
Rating: 4 out of 5
Good contact with customer service and product return service, too bad the right product was not in the Mavic listing. Best regards.
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L
Rating: 4 out of 5
Satisfied with the purchase and with the shipping time which has been really short. Although there are some scratches on the spokes, I suppose because the material lacked some protection to avoid bumps during shipping.
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M
Rating: 4 out of 5
I am satisfied with my order on the material-velo site as well as the products received.
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G
Rating: 4 out of 5
Nothing to complain about, package delivered quickly picked up at a relay point.
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A
Rating: 4 out of 5
Nothing to report
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J
Rating: 1 out of 5
I ordered Mavic Instant 360D wheel hub bearings. One bearing was grinding, unfortunately I noticed it after the wheel was assembled. Not great, a bearing that is dead in an original Mavic pouch. Usually, I am satisfied with bike equipment.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that you encountered a problem with your order. Please feel free to contact us directly via the customer service contact form so we can resolve this inconvenience.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your experience. We are sincerely sorry to hear that you encountered a problem with your order. Please feel free to contact us directly via the customer service contact form so we can resolve this inconvenience.
Best regards,
The Materiel-velo.com team
S
Rating: 4 out of 5
The material-velo site is very good, the products are varied and available, the shipping is fast. The only problem is Chronopost now. My last 3 deliveries went badly, with a lot of delays. I received my package after 8 days even though I chose Chronopost specifically to be sure to be delivered the next day. It was the last time I paid more to be delivered later.
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G
Rating: 4 out of 5
Delivery problem with Dpd, long delivery and no information about the delivery.
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L
Rating: 4 out of 5
Item not suitable for my size
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M
Rating: 4 out of 5
Great!
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S
Rating: 4 out of 5
Purchase made easily but then chaotic delivery
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J
Rating: 2 out of 5
ORDER NOT COMPLETE
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We are sorry to learn that your order was not complete. You have exchanged with our customer service to resolve the issue. Please feel free to contact us directly so that we can assist you.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your feedback. We are sorry to learn that your order was not complete. You have exchanged with our customer service to resolve the issue. Please feel free to contact us directly so that we can assist you.
Best regards,
The Materiel-velo.com team
D
Rating: 4 out of 5
Transport and delivery without problems.
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K
Rating: 1 out of 5
not practical the purchasing experience and they don't even provide the screws needed for the cleat, I'm going to get far with that!
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We understand your frustration regarding the absence of screws, and we apologize for this inconvenience. However, please note that it was mentioned on the product page that these cleats do not come with screws.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your feedback. We understand your frustration regarding the absence of screws, and we apologize for this inconvenience. However, please note that it was mentioned on the product page that these cleats do not come with screws.
Best regards,
The Materiel-velo.com team
P
Rating: 2 out of 5
The pump head does not match the description which states "an automatic pump head". Is that not the case? Do you have a solution to replace this pump head?
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Response from Materiel-velo.com
Hello,
Thank you for your feedback and we are sorry to learn that the pump head does not meet your expectations. Your satisfaction is our priority, and we want to help you resolve this issue quickly. Please do not hesitate to contact our customer service, who will be happy to offer you a suitable solution.
Best regards,
The Materiel-velo.com team
Thank you for your feedback and we are sorry to learn that the pump head does not meet your expectations. Your satisfaction is our priority, and we want to help you resolve this issue quickly. Please do not hesitate to contact our customer service, who will be happy to offer you a suitable solution.
Best regards,
The Materiel-velo.com team
S
Rating: 2 out of 5
I had ordered items that turned out to be unavailable. I had to contact you to find out.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We are sorry to learn that you encountered availability issues with your order. The period after the end-of-year holidays tends to extend some restocking delays from our suppliers. Please feel free to contact us for any other requests.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your feedback. We are sorry to learn that you encountered availability issues with your order. The period after the end-of-year holidays tends to extend some restocking delays from our suppliers. Please feel free to contact us for any other requests.
Best regards,
The Materiel-velo.com team
P
Rating: 4 out of 5
Material ordered well received, but not delivered to the expected place. Very annoying as the initial delivery location is clearly on your site.
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