Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Small computer problem during payment, but quickly resolved by Lucas. Delivery OK, nothing is missing and everything is in good condition. Moreover, it was very fast. Bravo. Philippe
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Philippe G.
Rating: 2 out of 5
following a purchase from 03/12/2025
Change of delivery store without asking for our opinion
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Response from Materiel-velo.com
Hello Philippe,
Thank you for taking the time to share your feedback. We are sorry to hear that a change of delivery store was initiated by Colissimo. Your feedback is valuable and we take it into account to improve our service.
Please feel free to contact us directly if you have any further questions or concerns.
Best regards,
The Materiel-velo.com team
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Jacques M.
Rating: 4 out of 5
following a purchase from 29/11/2025
The site is well made, quite easy to find items and order
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Richard B.
Rating: 1 out of 5
following a purchase from 01/12/2025
Package delivered late I asked and rescheduled a delivery to a pickup point The package arrived the following Monday
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Response from Materiel-velo.com
Hello Richard,
Thank you for taking the time to share your feedback. We are sorry to hear that your package was delivered late and we understand your frustration. Your feedback is valuable and will help us improve our delivery service in the future.
Please feel free to contact us directly if you have any other questions or concerns.
Best regards,
The Materiel-velo.com team
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Philippe P.
Rating: 4 out of 5
following a purchase from 29/11/2025
Thank you
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Marc B.
Rating: 4 out of 5
following a purchase from 28/11/2025
NO WORRY A LITTLE LONG DELAY
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Emmanuel G.
Rating: 4 out of 5
following a purchase from 30/11/2025
4 stars because nothing is 100% perfect, however the quality of the people and services of Matériel-vélo comes close. A satisfied and loyal customer, December 2025.
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Denis L.
Rating: 1 out of 5
following a purchase from 28/11/2025
Great site
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Jerome F.
Rating: 4 out of 5
following a purchase from 29/11/2025
Package well received, but box slightly damaged.
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Monique B.
Rating: 4 out of 5
following a purchase from 29/11/2025
good value for money
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Jean Yves M.
Rating: 4 out of 5
following a purchase from 28/11/2025
price, delay, impeccable choice!
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Eric H.
Rating: 4 out of 5
following a purchase from 26/11/2025
Good product
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Eric R.
Rating: 4 out of 5
following a purchase from 19/11/2025
Order arrived on time, product conforms to my request.
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Henri P.
Rating: 4 out of 5
following a purchase from 24/11/2025
Fast delivery, good merchandise
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Thierry T.
Rating: 4 out of 5
following a purchase from 26/11/2025
good value for money and speed of delivery
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Eric L.
Rating: 4 out of 5
following a purchase from 28/11/2025
Good advice and speed
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Natacha C.
Rating: 1 out of 5
following a purchase from 27/11/2025
I did not receive the color and pattern ordered I kept it anyway but disappointed
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Serge D.
Rating: 4 out of 5
following a purchase from 23/11/2025
I am satisfied
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Antoine M.
Rating: 1 out of 5
following a purchase from 24/11/2025
Return shipping costs are way too high.
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Franck M.
Rating: 4 out of 5
following a purchase from 26/11/2025
At Matériel vélo I only buy online because I am disappointed every time I go to the store, too bad...
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Denis S.
Rating: 1 out of 5
following a purchase from 25/11/2025
Item too small, and no exchange possible, so not satisfied because return costs are at my expense!!!
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear that the size of the item did not suit you. We understand your frustration regarding the return costs but we only cover returns that are due to our error. Please feel free to contact us directly, we would be happy to help you find a solution.
Best regards,
The Materiel-velo.com team
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Gilles F.
Rating: 1 out of 5
following a purchase from 25/11/2025
Damaged box in soft packaging... Very disappointed.
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Thibault M.
Rating: 4 out of 5
following a purchase from 23/11/2025
Delivery a bit long
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Doris J.
Rating: 4 out of 5
following a purchase from 24/11/2025
fast and efficient delivery
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Hubert C.
Rating: 4 out of 5
following a purchase from 21/11/2025
Overall my shopping experiences on Matériel-vélo have always been good. For the last 3, I had some inconveniences: for one, I received a pair of shorts in a different color than requested and since it's white, I haven't used it yet (maybe for the home trainer, as a last resort). For the second to last, I ordered Biemme shorts, which I had been very happy with during a previous order, but it turned out they were not of the same quality - not long distance, thin padding. During the last one, I made a mistake on Shimano shoes (both too small and not having the same reference as the known and tested ones I wanted). The return is at my expense, so I gave these shoes to someone close. Otherwise, the site works well
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Jos S.
Rating: 4 out of 5
following a purchase from 23/11/2025
with a bit of delay but thank you for the adequate responses
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Hervé O.
Rating: 4 out of 5
following a purchase from 11/11/2025
very good products, a bit long delays ....
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Laurent B.
Rating: 4 out of 5
following a purchase from 23/11/2025
very fast delivery, and products conforming to my order on the site.
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Samson B.
Rating: 4 out of 5
following a purchase from 29/10/2025
Good product, too bad for the very long delivery delay of a month
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Denis V.
Rating: 4 out of 5
following a purchase from 21/11/2025
Overall good but delayed by a day for delivery even though I had received that it was delivered and that the package was waiting for me
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Didier F.
Rating: 4 out of 5
following a purchase from 17/11/2025
Internet order delivered quickly and within the announced deadlines. Visit to the Herblay store to collect the package. Warm welcome.
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Abdelkader C.
Rating: 1 out of 5
following a purchase from 19/11/2025
The part I received is not the right one
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Response from Materiel-velo.com
Hello Abdelkader,
Thank you for your feedback and we are sorry to hear that the part received does not meet your expectations. Your satisfaction is our priority, and we take this type of situation very seriously. Please feel free to contact our customer service, we will be happy to help you resolve this issue quickly.
Best regards,
The Materiel-velo.com team
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David G.
Rating: 4 out of 5
following a purchase from 19/11/2025
Product return is not covered by matériel vélo.
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Fabrice B.
Rating: 4 out of 5
following a purchase from 19/11/2025
Conforms to my expectations
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Michel C.
Rating: 4 out of 5
following a purchase from 18/11/2025
I am very satisfied
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Rodolphe B.
Rating: 1 out of 5
following a purchase from 14/11/2025
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Peter K.
Rating: 4 out of 5
following a purchase from 19/11/2025
Fast and compliant delivery
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Jean Pierre B.
Rating: 4 out of 5
following a purchase from 17/11/2025
Very good Elite bottles, with a great price Interesting sterilizer, maybe a bit expensive
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Philippe L.
Rating: 4 out of 5
following a purchase from 17/11/2025
top
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Dominique J.
Rating: 1 out of 5
following a purchase from 16/11/2025
I can only be disappointed Home trainer received but once assembled I notice it has a defect I am returning it but I am told that it is now considered as a warranty issue and that it has been sent directly back to the manufacturer So now I have no home trainer and not even sure to get it back... when a direct replacement or refund would have been so quick and so customer-friendly...
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Response from Materiel-velo.com
Hello Dominique,
Thank you for your feedback and we are sincerely sorry to hear about your disappointment regarding your home trainer. Your satisfaction is essential to us, and we understand the importance of a quick solution.
We do our best to ensure effective follow-up with our partners, and we will take your comments into account to improve our service. Some brands require us to handle it in the way we have proceeded.
Best regards,
The Materiel-velo.com team
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