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M
Rating: 4 out of 5
NO WORRY A LITTLE LONG DELAY
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 992 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
4 stars because nothing is 100% perfect, however the quality of the people and services of Matériel-vélo comes close. A satisfied and loyal customer, December 2025.
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D
Rating: 1 out of 5
Great site
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J
Rating: 4 out of 5
Package well received, but box slightly damaged.
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M
Rating: 4 out of 5
good value for money
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J
Rating: 4 out of 5
price, delay, impeccable choice!
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E
Rating: 4 out of 5
Good product
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E
Rating: 4 out of 5
Order arrived on time, product conforms to my request.
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H
Rating: 4 out of 5
Fast delivery, good merchandise
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T
Rating: 4 out of 5
good value for money and speed of delivery
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E
Rating: 4 out of 5
Good advice and speed
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N
Rating: 1 out of 5
I did not receive the color and pattern ordered I kept it anyway but disappointed
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S
Rating: 4 out of 5
I am satisfied
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A
Rating: 1 out of 5
Return shipping costs are way too high.
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F
Rating: 4 out of 5
At Matériel vélo I only buy online because I am disappointed every time I go to the store, too bad...
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D
Rating: 1 out of 5
Item too small, and no exchange possible, so not satisfied because return costs are at my expense!!!
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear that the size of the item did not suit you. We understand your frustration regarding the return costs but we only cover returns that are due to our error. Please feel free to contact us directly, we would be happy to help you find a solution.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your feedback. We are sorry to hear that the size of the item did not suit you. We understand your frustration regarding the return costs but we only cover returns that are due to our error. Please feel free to contact us directly, we would be happy to help you find a solution.
Best regards,
The Materiel-velo.com team
G
Rating: 1 out of 5
Damaged box in soft packaging... Very disappointed.
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T
Rating: 4 out of 5
Delivery a bit long
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D
Rating: 4 out of 5
fast and efficient delivery
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H
Rating: 4 out of 5
Overall my shopping experiences on Matériel-vélo have always been good. For the last 3, I had some inconveniences: for one, I received a pair of shorts in a different color than requested and since it's white, I haven't used it yet (maybe for the home trainer, as a last resort). For the second to last, I ordered Biemme shorts, which I had been very happy with during a previous order, but it turned out they were not of the same quality - not long distance, thin padding. During the last one, I made a mistake on Shimano shoes (both too small and not having the same reference as the known and tested ones I wanted). The return is at my expense, so I gave these shoes to someone close. Otherwise, the site works well
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J
Rating: 4 out of 5
with a bit of delay but thank you for the adequate responses
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H
Rating: 4 out of 5
very good products, a bit long delays ....
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L
Rating: 4 out of 5
very fast delivery, and products conforming to my order on the site.
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S
Rating: 4 out of 5
Good product, too bad for the very long delivery delay of a month
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D
Rating: 4 out of 5
Overall good but delayed by a day for delivery even though I had received that it was delivered and that the package was waiting for me
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D
Rating: 4 out of 5
Internet order delivered quickly and within the announced deadlines. Visit to the Herblay store to collect the package. Warm welcome.
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A
Rating: 1 out of 5
The part I received is not the right one
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Response from Materiel-velo.com
Hello Abdelkader,
Thank you for your feedback and we are sorry to hear that the part received does not meet your expectations. Your satisfaction is our priority, and we take this type of situation very seriously. Please feel free to contact our customer service, we will be happy to help you resolve this issue quickly.
Best regards,
The Materiel-velo.com team
Thank you for your feedback and we are sorry to hear that the part received does not meet your expectations. Your satisfaction is our priority, and we take this type of situation very seriously. Please feel free to contact our customer service, we will be happy to help you resolve this issue quickly.
Best regards,
The Materiel-velo.com team
D
Rating: 4 out of 5
Product return is not covered by matériel vélo.
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F
Rating: 4 out of 5
Conforms to my expectations
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M
Rating: 4 out of 5
I am very satisfied
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P
Rating: 4 out of 5
Fast and compliant delivery
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J
Rating: 4 out of 5
Very good Elite bottles, with a great price Interesting sterilizer, maybe a bit expensive
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P
Rating: 4 out of 5
top
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D
Rating: 1 out of 5
I can only be disappointed Home trainer received but once assembled I notice it has a defect I am returning it but I am told that it is now considered as a warranty issue and that it has been sent directly back to the manufacturer So now I have no home trainer and not even sure to get it back... when a direct replacement or refund would have been so quick and so customer-friendly...
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Response from Materiel-velo.com
Hello Dominique,
Thank you for your feedback and we are sincerely sorry to hear about your disappointment regarding your home trainer. Your satisfaction is essential to us, and we understand the importance of a quick solution.
We do our best to ensure effective follow-up with our partners, and we will take your comments into account to improve our service. Some brands require us to handle it in the way we have proceeded.
Best regards,
The Materiel-velo.com team
Thank you for your feedback and we are sincerely sorry to hear about your disappointment regarding your home trainer. Your satisfaction is essential to us, and we understand the importance of a quick solution.
We do our best to ensure effective follow-up with our partners, and we will take your comments into account to improve our service. Some brands require us to handle it in the way we have proceeded.
Best regards,
The Materiel-velo.com team
S
Rating: 4 out of 5
Yes correct since the other suppliers were out of stock
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G
Rating: 4 out of 5
Fast delivery and compliant material. I keep this address
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B
Rating: 4 out of 5
Order went well
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R
Rating: 4 out of 5
Delivery time a bit longer than expected.
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