Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
We are sorry for the delivery delay due to an address error. This is an incident beyond our control, which we sincerely regret. Colissimo indeed dropped your package at a post office instead of delivering it to your home.
Please feel free to contact our customer service at 04 74 694 694 or via our online form for any further inquiries.
Thank you for your understanding,
The Materiel-velo.com team
L
Lionel D.
Rating: 4 out of 5
following a purchase from 03/10/2025
Speed and punctuality. Thank you
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Patrick T.
Rating: 4 out of 5
following a purchase from 29/09/2025
Order received within the expected timeframe
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Wilfried C.
Rating: 4 out of 5
following a purchase from 05/10/2025
Super fast but too expensive
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Ludovic F.
Rating: 1 out of 5
following a purchase from 02/10/2025
When you are charged an extra fee to be delivered in 24/48 hours, that the ordered products marked "in stock" are sent to you 48 hours later, that I receive my package after a weekend, five days later, and that you are outright "shooed away" while being insulted because you complain about this fact, well I give one star because I can't give zero! I can only imagine what the customer service must be like with such respect for customers. This was my first and last order.
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Response from Materiel-velo.com
Hello,
We are sincerely sorry to read your disappointment, even if we wish to provide some important clarifications regarding your order.
No extra charge was applied since the delivery fee of 0.99€ is the normal fee applied for an order over 70€ delivered via DPD to a pickup point.
At the time of your purchase, it was clearly indicated that the products would be shipped within 24 hours, and not delivered within 24 hours. This mention was respected: you placed your order on 02/10, and your package was shipped on 03/10. The delivery time then depended on the carrier, and due to the following weekend, the receipt took place on Monday 06/10, which is within a timeframe consistent with the information communicated at the time of purchase.
We also want to clarify that no insults or inappropriate remarks were made on our part. We are always concerned about respect in exchanges, even in the case of a complaint.
We understand your frustration, but we have not noted any shortcomings in the handling of your order. We remain available if you wish to discuss this constructively.
Best regards,
The Materiel-velo.com team
O
Olivier C.
Rating: 4 out of 5
following a purchase from 02/10/2025
Order received on time. Very good
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Ime L.
Rating: 4 out of 5
following a purchase from 30/09/2025
Hello The equipment corresponds to my request
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Balivet S.
Rating: 4 out of 5
following a purchase from 22/09/2025
Nothing to report
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Rolann G.
Rating: 1 out of 5
following a purchase from 03/10/2025
I noticed a hole in my shorts
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are sorry for this defect found on your shorts. After verification, a credit for the total value of the product has been generated to regularize the situation.
We remain at your disposal if you have any questions.
Thank you for your understanding,
The Materiel-velo.com team
C
Christophe H.
Rating: 2 out of 5
following a purchase from 28/09/2025
I am disappointed. I bought a pair of shoes for my wife and the size was not correct. I could not exchange the product. I had to return it at my own expense.
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Response from Materiel-velo.com
Hello,
We are sorry to hear that the size was not suitable. In case of a proven error on our part, the return costs are of course covered.
When the size does not meet your expectations, the return is possible through our stores for free or by post (at your expense in this case), as specified in our terms.
We remain at your disposal to assist you in your future purchases. Please do not hesitate to contact our customer service at 04 74 694 694 or via our online form.
Thank you for your understanding,
The Materiel-velo.com team
D
Didier B.
Rating: 1 out of 5
following a purchase from 30/09/2025
Everything received. Perfect
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Response from Materiel-velo.com
Hello,
Thank you for your message, we are delighted that everything went well!
It seems that a rating error slipped in, but we mainly retain your satisfaction.
We look forward to seeing you soon on Materiel-velo.com,
The Materiel-velo.com team
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Nathalie A.
Rating: 4 out of 5
following a purchase from 29/09/2025
Very good, just the delivery to the store took 3 days instead of the 1 to 2 days announced. So, I found the status update of the delivery slow. Thanks to the seller for the service provided :)
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Philippe F.
Rating: 4 out of 5
following a purchase from 29/09/2025
Diversity of products. Speed of delivery
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Kevin G.
Rating: 1 out of 5
following a purchase from 26/09/2025
I bought gels that have a best before date one month later... 30 gels is not great
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Response from Materiel-velo.com
Thank you for your feedback.
We are sorry that the minimum durability date (MDD) of the products received did not meet your expectations. However, we confirm that the gels ordered were part of a clearance lot, clearly marked as having a short MDD on the product sheet. This also justified the preferential price applied.
For your information, an MDD (formerly "best before date") is not a strict expiration date. Once this date has passed, the product can still be consumed without health risk, although it may slightly lose taste or texture.
We hope that this information will be useful to you and remain at your disposal for any further questions.
Best regards,
The Materiel-velo.com team
S
Sylvain G.
Rating: 4 out of 5
following a purchase from 28/09/2025
Very good value for money and top delivery. However, what annoys me is the customer service, I received no response from them for two requests in the last two years. So no more significant purchases at bike equipment
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Gilles C.
Rating: 4 out of 5
following a purchase from 26/09/2025
Fast and friendly store staff in Bordeaux.
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Robin D.
Rating: 4 out of 5
following a purchase from 27/09/2025
Equipment delivered according to the order, well packaged and on time. Best prices at the moment on the ordered items. I recommend;
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Eric D.
Rating: 4 out of 5
following a purchase from 25/09/2025
Fast delivery
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Dominique B.
Rating: 4 out of 5
following a purchase from 27/09/2025
Super bike equipment. However, there is still a problem with the carrier who took the package for a walk!!!
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Jean Paul L.
Rating: 4 out of 5
following a purchase from 27/09/2025
Order conforms to my expectations
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Eric L.
Rating: 4 out of 5
following a purchase from 25/09/2025
Package arrived on time. Outer packaging OK. A bit messy inside.
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Stéphane M.
Rating: 4 out of 5
following a purchase from 25/09/2025
Hello, Still very satisfied with bike equipment. But a little surprise related to a gift voucher. I made a fairly large order to benefit from reduced shipping costs, but once I validated my gift voucher, the amount dropped to €0, and I had to pay the shipping costs. It would be better if the gift voucher was taken into account after calculating the shipping costs. Thank you
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Arnaud P.
Rating: 2 out of 5
following a purchase from 17/09/2025
Order received with a 4-day delay and especially without communication from Materiel-velo. Had to write to ask where the order was.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback and we sincerely regret the lack of communication regarding your order.
The Mavic gloves you ordered were indicated as being shipped within 2 to 4 days, which explains the observed delay. However, we understand your expectation and we are actively working to improve our communication regarding order tracking.
The Materiel-velo.com team
J
Jacques B.
Rating: 1 out of 5
following a purchase from 24/09/2025
I bought energy bars and gels for sports practice. I didn't pay attention to the very close marketing deadline. This point did not seem very visible on the purchase site. I find myself with 30 gels and 30 bars with average taste and to be consumed very quickly.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your opinion.
We understand your surprise regarding the close marketing deadline. However, it was clearly indicated in the title of the item on our site, to ensure transparent information to our customers. This point also justifies the reduced price applied to these products.
Please note that this date corresponds to a minimum durability date (MDD): after this period, the products present no health risk. There may simply be a slight loss of taste or nutritional effectiveness over time, but the bars and gels remain perfectly consumable.
We hope that despite this, the products will meet your needs. Please do not hesitate to contact us for any questions or suggestions.
Best regards,
The Materiel-velo.com team
D
Denis P.
Rating: 4 out of 5
following a purchase from 21/09/2025
Good
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Jean-Pierre P.
Rating: 4 out of 5
following a purchase from 23/09/2025
Very good
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Jean Paul T.
Rating: 1 out of 5
following a purchase from 22/09/2025
Not a good part.... returning the part is not free, it's over on the internet
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Cyril N.
Rating: 4 out of 5
following a purchase from 20/09/2025
Nothing to report, order conforms
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Jeroen G.
Rating: 4 out of 5
following a purchase from 16/09/2025
Unfortunately, this website could not provide Dutch.
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François L.
Rating: 4 out of 5
following a purchase from 20/09/2025
Trustworthy site, technical advice before purchase, fast shipping. However, the customer service is not always great depending on who you get. They were unable to help me change a saddle cart screw for Argon 18 on the grounds that the model no longer existed (the bike purchased from them was less than 10 years old). I had to struggle quite a bit to find and order the right screw with its cylinder myself on Amazon.
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Gil V.
Rating: 4 out of 5
following a purchase from 20/09/2025
Original products at a controlled price. Delivery times a bit longer than average but acceptable.
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Patrick R.
Rating: 4 out of 5
following a purchase from 10/09/2025
Everything is going very well, except that it creaks, I disassembled the seat post and greased it as well as the seat support, how do we go about the warranty, I can't manage, can you help me, regards
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Eric C.
Rating: 4 out of 5
following a purchase from 20/09/2025
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Anthony L.
Rating: 2 out of 5
following a purchase from 21/09/2025
Fast delivery but disappointed between what was announced and the product received. A one-month difference....
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Response from Materiel-velo.com
Hello,
Thank you for your feedback. We are pleased that the delivery was fast, but we are sincerely sorry to learn that the product received did not meet your expectations. Customer satisfaction is our priority, and we take your comments very seriously. We have been able to correct this and you can consume these gels without any problem. A gesture will be valued on your next order. Please do not hesitate to contact us directly so that we can help you resolve this issue.
Best regards,
The Materiel-velo.com team
D
Daniel V.
Rating: 4 out of 5
following a purchase from 19/09/2025
Favorable!
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Da Cunha P.
Rating: 4 out of 5
following a purchase from 20/09/2025
Very good tire that I put on the front.
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Gérard M.
Rating: 4 out of 5
following a purchase from 18/09/2025
I have never had any problems with my orders on the Materiel-velo.com site until now. However, I was missing a few items (out of stock) during my last order to finalize the improvement of my bike (upgrading from Tiagra group to 105).
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Olivier D.
Rating: 4 out of 5
following a purchase from 18/09/2025
This material is sold for Shimano 105, but the bleed fittings do not fit on the brake levers..
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Pascal B.
Rating: 2 out of 5
following a purchase from 01/09/2025
A product advertised as in stock, but delivered 15 days later because it was actually out of stock. This is not very pleasant, especially when it is a wear part and you end up with a bike immobilized.
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Response from Materiel-velo.com
Hello,
We are sorry for this delay and fully understand the inconvenience caused, especially when it is an essential wear part for the use of your bike.
In some cases, we are dependent on our suppliers' stock, which can exceptionally impact our shipping times, despite an initial indication of stock within 2-4 days. We do our utmost to avoid this type of situation and improve the reliability of our timelines.
Thank you for your understanding,
The Materiel-velo.com team
B
Bernard H.
Rating: 4 out of 5
following a purchase from 12/09/2025
Thanks to the sales team for adapting as best as possible to our request.
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