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F
Rating: 4 out of 5
The order went well, however the delivery times were longer than those announced on the site.
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 992 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 1, 2 and 4 stars
Reset filtersJ
Rating: 1 out of 5
Bike material told me that my electric bike, purchased for 4000 € from them two and a half years ago, was not waterproof and could not ride in the rain. Having taken in water, they deemed it irreparable. The manufacturer restored it and told me that bike material did not know how to repair electric road bikes. And I won't even mention the many other troubles I had with their stores. I strongly advise against buying a bike from them. Absolutely to be avoided
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Response from Materiel-velo.com
We understand your disappointment and regret the situation encountered. Your bike, over three years old, was no longer covered by the manufacturer's warranty. After inspection, no structural waterproofing defect was found: the malfunctions seem more related to moisture infiltration due to prolonged use and insufficient maintenance.
The transfer of the bike to the manufacturer aimed to ensure a complete repair in accordance with the brand's standards, with a precise diagnosis of the entire electrical system.
We remain at your disposal for any additional clarification.
Best regards,
The Materiel-velo.com team
The transfer of the bike to the manufacturer aimed to ensure a complete repair in accordance with the brand's standards, with a precise diagnosis of the entire electrical system.
We remain at your disposal for any additional clarification.
Best regards,
The Materiel-velo.com team
C
Rating: 4 out of 5
Correct price for the quality choice but delivery can be a bit long sometimes.
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F
Rating: 4 out of 5
Wheels difficult to assemble and also later when it will be time to change the brake discs
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E
Rating: 4 out of 5
Fast service
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A
Rating: 2 out of 5
I returned the product because it did not suit me, and I have been waiting for news for 8 days; Colissimo Post Office deposit 8j02105201306 from 22/10
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Response from Materiel-velo.com
Thank you for your feedback.
Your return has been received and the refund was validated on 29/10.
We remain at your disposal if needed
The Materiel-velo.com team
Your return has been received and the refund was validated on 29/10.
We remain at your disposal if needed
The Materiel-velo.com team
A
Rating: 4 out of 5
Good and especially very fast
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P
Rating: 4 out of 5
the ordered products always meet my expectations
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H
Rating: 4 out of 5
hose not unpacked.
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R
Rating: 4 out of 5
1 week delivery
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A
Rating: 4 out of 5
Material conforms to the description
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A
Rating: 4 out of 5
Good experience
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J
Rating: 4 out of 5
Nothing to report
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Y
Rating: 4 out of 5
Very satisfied
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B
Rating: 4 out of 5
Easy order Fast delivery Nothing to report.
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B
Rating: 4 out of 5
Product conforms to expectations but delivery mix-up
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P
Rating: 4 out of 5
The site is well presented. The payment methods are diversified (including instant bank transfer which is appreciated). Delivery and in-store pickup are well organized.
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D
Rating: 2 out of 5
This time you were efficient and quick for the shipment
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E
Rating: 4 out of 5
perfect
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T
Rating: 2 out of 5
Website not very intuitive with rather vague product descriptions in addition to prices that are too high
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Response from Materiel-velo.com
Hello Titouan,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience on our site did not meet your expectations. Your comments regarding the intuitiveness of the site and the product descriptions are valuable and will help us improve our services. For this, you can contact us at 04 74 694 694 to discuss this matter. Additionally, regarding our prices, we do our best and are quite competitive.
We hope to welcome you again and provide you with a more satisfying experience in the future.
Best regards,
The Materiel-velo.com team
Thank you for taking the time to share your feedback. We are sorry to hear that your experience on our site did not meet your expectations. Your comments regarding the intuitiveness of the site and the product descriptions are valuable and will help us improve our services. For this, you can contact us at 04 74 694 694 to discuss this matter. Additionally, regarding our prices, we do our best and are quite competitive.
We hope to welcome you again and provide you with a more satisfying experience in the future.
Best regards,
The Materiel-velo.com team
D
Rating: 4 out of 5
Very good
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T
Rating: 4 out of 5
Very good but the delay was a bit longer than announced. But it's not a big deal, I received the equipment in time to go on a trip. Thank you.
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T
Rating: 4 out of 5
Undamaged package
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P
Rating: 4 out of 5
For this order, there was a size error on one item, the delivered cassette did not match the order. So I made a return.
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A
Rating: 4 out of 5
The product is too big
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T
Rating: 4 out of 5
Good information on the site, excellent delivery time, very secure packaging of the products. Last area for improvement: a service for taking back old products (for wheels, or frame or even complete bike) and it would be perfect :) .
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C
Rating: 4 out of 5
Product as described and fast delivery, customer service on point.
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S
Rating: 4 out of 5
Nothing to report
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E
Rating: 4 out of 5
Product received without issue, meets my expectations.
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J
Rating: 4 out of 5
Equipment as described
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B
Rating: 4 out of 5
Product corresponds to my request however I do not appreciate the fact that it was on sale 2 days later... a bit disappointed
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B
Rating: 2 out of 5
Hello, having paid what was necessary to receive my package in 2-3 working days and it was 1 week. I communicated to express my dissatisfaction, to this day no response. Sportively. Benoît
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Response from Materiel-velo.com
Hello,
Thank you for your feedback and we sincerely regret the perceived lack of communication regarding your order.
The derailleur hanger you ordered was indicated for dispatch within 2 to 4 days, which explains the observed delay. However, we understand your expectation and we are actively working to improve our communication on order tracking.
Thank you for your trust,
The Materiel-velo.com team
Thank you for your feedback and we sincerely regret the perceived lack of communication regarding your order.
The derailleur hanger you ordered was indicated for dispatch within 2 to 4 days, which explains the observed delay. However, we understand your expectation and we are actively working to improve our communication on order tracking.
Thank you for your trust,
The Materiel-velo.com team
P
Rating: 4 out of 5
Fast and efficient
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J
Rating: 4 out of 5
Never disappointed, perfect service. The best would be to be able to select the store from the online site to see directly the items available in store.
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L
Rating: 2 out of 5
Address error.. delayed reception.
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Response from Materiel-velo.com
Hello,
We are sorry for the delivery delay due to an address error. This is an incident beyond our control, which we sincerely regret. Colissimo indeed dropped your package at a post office instead of delivering it to your home.
Please feel free to contact our customer service at 04 74 694 694 or via our online form for any further inquiries.
Thank you for your understanding,
The Materiel-velo.com team
We are sorry for the delivery delay due to an address error. This is an incident beyond our control, which we sincerely regret. Colissimo indeed dropped your package at a post office instead of delivering it to your home.
Please feel free to contact our customer service at 04 74 694 694 or via our online form for any further inquiries.
Thank you for your understanding,
The Materiel-velo.com team
L
Rating: 4 out of 5
Speed and punctuality. Thank you
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P
Rating: 4 out of 5
Order received within the expected timeframe
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W
Rating: 4 out of 5
Super fast but too expensive
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L
Rating: 1 out of 5
When you are charged an extra fee to be delivered in 24/48 hours, that the ordered products marked "in stock" are sent to you 48 hours later, that I receive my package after a weekend, five days later, and that you are outright "shooed away" while being insulted because you complain about this fact, well I give one star because I can't give zero! I can only imagine what the customer service must be like with such respect for customers. This was my first and last order.
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Response from Materiel-velo.com
Hello,
We are sincerely sorry to read your disappointment, even if we wish to provide some important clarifications regarding your order.
No extra charge was applied since the delivery fee of 0.99€ is the normal fee applied for an order over 70€ delivered via DPD to a pickup point.
At the time of your purchase, it was clearly indicated that the products would be shipped within 24 hours, and not delivered within 24 hours. This mention was respected: you placed your order on 02/10, and your package was shipped on 03/10. The delivery time then depended on the carrier, and due to the following weekend, the receipt took place on Monday 06/10, which is within a timeframe consistent with the information communicated at the time of purchase.
We also want to clarify that no insults or inappropriate remarks were made on our part. We are always concerned about respect in exchanges, even in the case of a complaint.
We understand your frustration, but we have not noted any shortcomings in the handling of your order. We remain available if you wish to discuss this constructively.
Best regards,
The Materiel-velo.com team
We are sincerely sorry to read your disappointment, even if we wish to provide some important clarifications regarding your order.
No extra charge was applied since the delivery fee of 0.99€ is the normal fee applied for an order over 70€ delivered via DPD to a pickup point.
At the time of your purchase, it was clearly indicated that the products would be shipped within 24 hours, and not delivered within 24 hours. This mention was respected: you placed your order on 02/10, and your package was shipped on 03/10. The delivery time then depended on the carrier, and due to the following weekend, the receipt took place on Monday 06/10, which is within a timeframe consistent with the information communicated at the time of purchase.
We also want to clarify that no insults or inappropriate remarks were made on our part. We are always concerned about respect in exchanges, even in the case of a complaint.
We understand your frustration, but we have not noted any shortcomings in the handling of your order. We remain available if you wish to discuss this constructively.
Best regards,
The Materiel-velo.com team