English 
L
Rating: 4 out of 5
Overall it's fine
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 11 746 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Reviews 1, 2 and 4 stars
Reset filtersP
Rating: 4 out of 5
Conforms to my order and delivered on time, too bad that for such a small volume the box was rather large. A simple cardboard letter would have been sufficient.
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T
Rating: 4 out of 5
Fast delivery
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F
Rating: 4 out of 5
Practical, easy to fix but limited space if you put equipment otherwise good
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D
Rating: 4 out of 5
Products conform. Key for telescopic seat Bontrager perfect! Delivery in lockers super!
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V
Rating: 4 out of 5
Very happy, fast delivery just on my bike the front was poorly screwed otherwise the rest is great
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P
Rating: 4 out of 5
Fast delivery, very competitive prices, however, a doubt about the reliability of the pressure tester ordered.
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R
Rating: 4 out of 5
Order of a pair of wheels for my first order on bike equipment, everything went well. The delivery time of 4 days announced because the product was out of stock was respected. I take away one star because the packaging of the wheels was not great, the axle of the rear wheel had pierced the box and was sticking out of the package, luckily it was not damaged except for a few small scratches but for a pair of wheels over €1000 we would have preferred a slightly larger box with better protection including plastic caps on the axles to protect them as I have already had on other pairs of wheels ordered from other sites. Otherwise, the product received was conforming, the order tracking was well updated at each stage and the delivery time was respected even if DPD postponed the delivery from Saturday to Monday because "my establishment was closed" while I was indeed at home.
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J
Rating: 4 out of 5
Order received on time and product conforms.
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L
Rating: 2 out of 5
Too long a delay, I had to wait three months for an advisor to tell me that the company (Corima) was waiting for stickers to ship them to me, three long months where I was told that my delivery would be effective the following week.
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Response from Materiel-velo.com
Hello,
We fully understand your disappointment regarding this unusually long delay, and we are sincerely sorry for it.
The manufacturer Corima indeed experienced a supply slowdown during August, particularly due to the summer period, which impacted the availability of certain components like stickers. This exceptional situation unfortunately delayed the shipment of your order.
We thank you for your patience and remain at your disposal for any further inquiries at 04 74 694 694 or via our contact form.
The Materiel-velo.com team
We fully understand your disappointment regarding this unusually long delay, and we are sincerely sorry for it.
The manufacturer Corima indeed experienced a supply slowdown during August, particularly due to the summer period, which impacted the availability of certain components like stickers. This exceptional situation unfortunately delayed the shipment of your order.
We thank you for your patience and remain at your disposal for any further inquiries at 04 74 694 694 or via our contact form.
The Materiel-velo.com team
C
Rating: 4 out of 5
Order received quickly despite an issue with one of the products.
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R
Rating: 4 out of 5
Equipment OK, no problem. However, I was informed of the delivery only late. I got the info from your site on my customer account.
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A
Rating: 4 out of 5
A bit of a wait for the shipment but maybe out of stock.
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F
Rating: 2 out of 5
The fact that returns are chargeable is not normal. When buying online, it is impossible to know the correct size, so we should be able to return clothing for free if we find a size issue.
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Response from Materiel-velo.com
Thank you for taking the time to share your opinion.
We understand your point of view regarding return fees in case of a size error. However, we remind you that, in accordance with our general sales conditions, return costs are the responsibility of the customer when it is an exchange or a return related to a choice or a size error.
This policy complies with current regulations and allows us to maintain competitive prices across our entire catalog. However, we do our best to limit this type of inconvenience, particularly by providing detailed size guides on our product sheets.
We remain at your disposal for any further inquiries and hope to have the pleasure of fully satisfying you in the future.
Best regards,
The Materiel-velo.com team
We understand your point of view regarding return fees in case of a size error. However, we remind you that, in accordance with our general sales conditions, return costs are the responsibility of the customer when it is an exchange or a return related to a choice or a size error.
This policy complies with current regulations and allows us to maintain competitive prices across our entire catalog. However, we do our best to limit this type of inconvenience, particularly by providing detailed size guides on our product sheets.
We remain at your disposal for any further inquiries and hope to have the pleasure of fully satisfying you in the future.
Best regards,
The Materiel-velo.com team
M
Rating: 4 out of 5
Nothing to report.
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C
Rating: 4 out of 5
Price a bit higher, but fast service.
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A
Rating: 2 out of 5
The preparation and shipping time for the order was too long for me to pick up my order in store on the scheduled date. The cancellation request by phone was not confirmed. I am still waiting. At least a week lost for products I needed quickly.
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Response from Materiel-velo.com
Hello,
We sincerely regret that the preparation time for your order did not meet your expectations. This is an isolated case that we take very seriously. We are taking the necessary steps internally to improve our timelines and avoid this type of situation.
Regarding your cancellation request, our customer service has taken the necessary steps for a full refund effective since 25/09. Please do not hesitate to contact us at 04 74 694 694 or via our online form for any further clarification.
Thank you for your understanding.
The Materiel-velo.com team
We sincerely regret that the preparation time for your order did not meet your expectations. This is an isolated case that we take very seriously. We are taking the necessary steps internally to improve our timelines and avoid this type of situation.
Regarding your cancellation request, our customer service has taken the necessary steps for a full refund effective since 25/09. Please do not hesitate to contact us at 04 74 694 694 or via our online form for any further clarification.
Thank you for your understanding.
The Materiel-velo.com team
G
Rating: 4 out of 5
Equipment within standards and delivered quickly.
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F
Rating: 4 out of 5
I am satisfied with my purchase.
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A
Rating: 4 out of 5
Package received quickly. One of the items (small mirror in the handlebar) is not reliable, as it does not hold despite tightening.
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C
Rating: 2 out of 5
Order delivered by DPD to a pickup point that does not work with DPD. As a result, I did not receive the package before my departure (5 days after the order) and I would not be back before its return from the other pickup point.
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Response from Materiel-velo.com
Hello,
We are sincerely sorry for this delivery issue. This is an isolated incident, beyond our control, related to a routing error by the carrier. We have already reported the information to DPD to prevent this from happening again.
Your package has indeed been returned to us, and your order has been fully refunded.
We remain at your disposal for any further questions via our contact form or by phone at 04 74 694 694.
Thank you for your understanding,
The Materiel-velo.com team
We are sincerely sorry for this delivery issue. This is an isolated incident, beyond our control, related to a routing error by the carrier. We have already reported the information to DPD to prevent this from happening again.
Your package has indeed been returned to us, and your order has been fully refunded.
We remain at your disposal for any further questions via our contact form or by phone at 04 74 694 694.
Thank you for your understanding,
The Materiel-velo.com team
B
Rating: 4 out of 5
Slight delay in delivery but nothing serious, sometimes lacks details on the products and especially lacks large sizes of textiles.
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W
Rating: 2 out of 5
I bought the product with the company. I am Belgian and I paid VAT in France yet it was an intra-community purchase.
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Response from Materiel-velo.com
We confirm that the VAT applied to your order corresponds to the rate in effect in Belgium, in accordance with European regulations on intra-community sales to individuals. This rate is automatically adjusted based on the delivery country provided during the order.
Please do not hesitate to contact us if you would like more information or assistance with your future orders.
Best regards,
The Materiel-velo.com team
Please do not hesitate to contact us if you would like more information or assistance with your future orders.
Best regards,
The Materiel-velo.com team
M
Rating: 4 out of 5
I have been ordering from bicycle equipment for a long time and I am satisfied with the orders.
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C
Rating: 4 out of 5
Not applicable.
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A
Rating: 1 out of 5
I asked questions about returning an item but no response...
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Response from Materiel-velo.com
Hello,
Thank you for your message.
We confirm that our team has indeed responded to your request regarding the return. Please check your spam or get back to us if needed.
Thank you for your understanding,
The Materiel-velo.com team
Thank you for your message.
We confirm that our team has indeed responded to your request regarding the return. Please check your spam or get back to us if needed.
Thank you for your understanding,
The Materiel-velo.com team
C
Rating: 4 out of 5
Glove size slightly small.
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O
Rating: 1 out of 5
Still haven't received the package after 14 days already.
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Response from Materiel-velo.com
After verification, your initial package was returned to us by the carrier due to a non-claim within the allotted time at the pickup point or a refusal from the pickup point. As soon as it was received in our premises, we proceeded to a reshipment, and we confirm that it has been retrieved since, without difficulty.
We remain at your disposal for any further questions.
Best regards,
The Materiel-velo.com team
We remain at your disposal for any further questions.
Best regards,
The Materiel-velo.com team
S
Rating: 4 out of 5
Order of 2 tires. The company shipped quite quickly. However, shipping costs should be reduced or free. So many shops know how to do it.
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J
Rating: 4 out of 5
Great.
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D
Rating: 4 out of 5
Good presentation.
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R
Rating: 4 out of 5
Product conforms to my order.
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N
Rating: 2 out of 5
Delivery time too long announced at 1 to 2 days ultimately more than 1 week
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Response from Materiel-velo.com
Hello,
Thank you for your feedback and we apologize for the observed delay.
Your order did arrive in store on time, but an error on our part delayed the update of the status
Thank you for your feedback and we apologize for the observed delay.
Your order did arrive in store on time, but an error on our part delayed the update of the status
J
Rating: 1 out of 5
Very satisfied with the orders placed on Matériel vélo. Items received conform to the description. Site that I recommend. However, shipping costs are high for deliveries overseas.
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M
Rating: 4 out of 5
The wheels are perfect. Only downside, the brake pads provided have decreased by half from the first outing, Marc.
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C
Rating: 4 out of 5
Delivery time less rapid than competitors...
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D
Rating: 4 out of 5
Delivery as expected.
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T
Rating: 4 out of 5
Product corresponding to what was announced except for the minimalist support. After testing, works perfectly.
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M
Rating: 4 out of 5
Completely satisfied.
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S
Rating: 4 out of 5
Conforms to the description.
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