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J
Rating: 4 out of 5
Difficulty in contacting by email but otherwise very good service
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 991 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 1, 2 and 4 stars
Reset filtersP
Rating: 4 out of 5
Very happy and interesting prices
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F
Rating: 4 out of 5
One of the best sites on the diversity of equipment. As a bonus, a review and an explanation
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A
Rating: 2 out of 5
delivered
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Response from Materiel-velo.com
which may have created confusion. We are sincerely sorry for this.
Thank you for your understanding.
Best regards,
The Materiel-velo.com team
Thank you for your understanding.
Best regards,
The Materiel-velo.com team
J
Rating: 4 out of 5
Great
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G
Rating: 4 out of 5
I have been a customer at bike equipment for a while and I find them very professional. Nothing to complain about. However, for this order, the delivery time of a pair of Mavic wheels took more than fifteen days even though they were in stock at the time of the order. I wanted to mount them to do my first Mont Ventoux on September 5 (Wheels ordered on 20/08/2025) and I received them the day before but I had already left unfortunately. I was disappointed. For the rest, no issues.
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C
Rating: 4 out of 5
Package received within the announced timeframe. Products conform to the description.
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E
Rating: 1 out of 5
The Shimano equipment received was already used (very visible assembly marks), damaged (significant scratches and damaged screws), without its original Shimano packaging but in reconditioning plastic bags. It is a Dura Ace brake caliper, sold as new by your establishment. A second product - CeramicSpeed BB86 coated bottom bracket - was received incomplete. Both products have therefore been returned, with a request for a refund. It is likely that I will stop all orders on the Matériel Vélo site, which is really regrettable as I regularly order from your site and I am also a customer of the Matériel Vélo store in Dijon. Best regards. Emmanuel Remenant
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Response from Materiel-velo.com
Hello,
We confirm the good receipt and handling of your return. A refund has been initiated.
Regarding the caliper, we acknowledge that it was a new part from an exhibition bike, which should have been indicated as such. We apologize for this error.
For the CeramicSpeed bottom bracket, the mentioned elements were indeed present, with the dust caps pre-installed.
We regret this experience and hope to regain your trust in the future.
The Materiel-velo.com team
We confirm the good receipt and handling of your return. A refund has been initiated.
Regarding the caliper, we acknowledge that it was a new part from an exhibition bike, which should have been indicated as such. We apologize for this error.
For the CeramicSpeed bottom bracket, the mentioned elements were indeed present, with the dust caps pre-installed.
We regret this experience and hope to regain your trust in the future.
The Materiel-velo.com team
P
Rating: 4 out of 5
Delivery one day late?
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J
Rating: 4 out of 5
Good
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J
Rating: 4 out of 5
Satisfied
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R
Rating: 4 out of 5
Very professional business with interesting product choices. Order received within the expected timeframe
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T
Rating: 4 out of 5
No issues
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S
Rating: 1 out of 5
Not received yet! Ordered on August 24. Very bad experience
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Response from Materiel-velo.com
Hello,
Thank you for your message and we are truly sorry for this inconvenience.
There was an error regarding the status of your order, which was indicated as
Thank you for your message and we are truly sorry for this inconvenience.
There was an error regarding the status of your order, which was indicated as
M
Rating: 4 out of 5
Tires suitable for muddy roads (dirt brought by tractors, beets, potatoes) and in cold weather.
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R
Rating: 2 out of 5
Delivery times
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We apologize for the breakage of the bottle due to a lack of protection during shipping.
Fortunately, the situation has been resolved with a credit note, and we hope this has compensated for the inconvenience.
We take your comment into account to improve our packaging in the future.
Thank you for your understanding,
The Materiel-velo.com team
Thank you for your feedback.
We apologize for the breakage of the bottle due to a lack of protection during shipping.
Fortunately, the situation has been resolved with a credit note, and we hope this has compensated for the inconvenience.
We take your comment into account to improve our packaging in the future.
Thank you for your understanding,
The Materiel-velo.com team
M
Rating: 4 out of 5
Very available even though my issue has not been resolved
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P
Rating: 4 out of 5
Yes perfect
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F
Rating: 4 out of 5
Perfect
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T
Rating: 2 out of 5
The items are not in their original packaging; this made me doubt despite the explanatory paper.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We understand that the absence of original packaging may raise doubts.
Please know that the product is indeed new and comes with the same warranty as an item sold in its original packaging.
Feel free to reach out if you have any other questions,
The Materiel-velo.com team
Thank you for your feedback.
We understand that the absence of original packaging may raise doubts.
Please know that the product is indeed new and comes with the same warranty as an item sold in its original packaging.
Feel free to reach out if you have any other questions,
The Materiel-velo.com team
L
Rating: 1 out of 5
delivered
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Response from Materiel-velo.com
when that was not the case. The situation has since been resolved, and we thank you for your patience.
We hope to offer you a better experience with your next order and will value your trust.
Thank you again for your understanding,
The Materiel-velo.com team
We hope to offer you a better experience with your next order and will value your trust.
Thank you again for your understanding,
The Materiel-velo.com team
G
Rating: 4 out of 5
Package well received
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D
Rating: 4 out of 5
Satisfied with the online store, good value for money!
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A
Rating: 4 out of 5
Conforms to the description, fast delivery...
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A
Rating: 4 out of 5
Super fast
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D
Rating: 4 out of 5
Product received quickly and well packaged, indeed it's a bit expensive, 18 euros per spoke.
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J
Rating: 4 out of 5
delivered quickly
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C
Rating: 2 out of 5
This sock model is extremely small; you need to account for 1 size or even 1 and a half above. I returned the pair and am waiting to be refunded to reorder.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback.
Indeed, some models may run small depending on the brands, and we take note of your comment to adjust our size recommendations on the site.
Regarding your return, as soon as we receive the product in our services, the refund will be processed quickly. You will be informed by email as soon as it is done.
Thank you for your trust,
The Materiel-velo.com team
Thank you for your feedback.
Indeed, some models may run small depending on the brands, and we take note of your comment to adjust our size recommendations on the site.
Regarding your return, as soon as we receive the product in our services, the refund will be processed quickly. You will be informed by email as soon as it is done.
Thank you for your trust,
The Materiel-velo.com team
T
Rating: 4 out of 5
Equipment delivered as ordered, good transaction
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R
Rating: 4 out of 5
The whole of my purchase is very satisfactory, ordering on the site, clarity of products, fast delivery
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F
Rating: 4 out of 5
Just make an effort to inform the customer that the package has arrived at the chosen pickup point and that's 5 stars
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J
Rating: 4 out of 5
serious site. No issues.
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G
Rating: 4 out of 5
Competent team. Fast delivery for Guyana
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E
Rating: 4 out of 5
Product conforms and fast delivery
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C
Rating: 4 out of 5
Fast delivery and meets my expectations.
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D
Rating: 1 out of 5
I did not receive my package on the day mentioned by the carrier (La Poste)!! You are probably not responsible for this problem!? But it is rather annoying when you have to prepare your equipment for the weekend outing. Maybe you can pass the info to the carrier?? Best regards L.D
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Y
Rating: 4 out of 5
Very good
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G
Rating: 4 out of 5
Very satisfactory quality/price ratio, short delivery times,
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J
Rating: 4 out of 5
Very good follow-up not very easy
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O
Rating: 4 out of 5
Good
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