The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
The model has been returned, we are waiting for the refund
Translated reviews
Response from Materiel-velo.com
Hello,
We are having trouble understanding your 1-star rating given that this is simply a return from your side.
It has been processed and the refund has been made quickly.
Best regards,
The team at Materiel-velo.com
H
Hervé M.
Rating: 4 out of 5
following a purchase from 28/07/2025
In accordance with my expectations and fast.
Translated reviews
J
Jean Marie B.
Rating: 4 out of 5
following a purchase from 29/07/2025
quick and compliant order
Translated reviews
B
Bernard M.
Rating: 1 out of 5
following a purchase from 26/07/2025
No issues, product conforms and delivery time respected
Translated reviews
Response from Materiel-velo.com
Thank you for your feedback, you selected 1 star while your review seems positive.
C
Christian J.
Rating: 4 out of 5
following a purchase from 27/07/2025
During my first arrival at the store I had to make 3 receptions before finding the one for the material ordered online.
Translated reviews
S
Stéphane M.
Rating: 4 out of 5
following a purchase from 11/07/2025
Very attractive price, rather rare for a bike of this level. Bike very well protected and packaged for transport. Friendly customer service, but apparently without much influence on the internal preparation service. Derailleur not very well adjusted. Very long delivery time for a bike in stock: ordered on 11.07 and delivered on 06.08
Translated reviews
R
Régis D.
Rating: 4 out of 5
following a purchase from 22/07/2025
I find it a bit long
Translated reviews
J
Jerome S.
Rating: 1 out of 5
following a purchase from 20/07/2025
The package was delivered damaged, and I am still inspecting whether the product is damaged or not. It is shameful to send a fragile product worth nearly €1000 in such packaging!!!
Translated reviews
M
Martial C.
Rating: 4 out of 5
following a purchase from 25/07/2025
apart from the relay point error nothing to report
Translated reviews
S
Sebastien V.
Rating: 2 out of 5
following a purchase from 18/07/2025
Half of the order was refunded because products were unavailable.
Translated reviews
J
Jose F.
Rating: 4 out of 5
following a purchase from 27/07/2025
I am very happy
Translated reviews
T
Thierry L.
Rating: 4 out of 5
following a purchase from 18/07/2025
delivery in accordance with the order, shipped the same day but DPD delivery took 4 days to be dropped off.
Translated reviews
P
Patrick G.
Rating: 4 out of 5
following a purchase from 18/07/2025
Very satisfactory experience, competent staff and attentive. Perfect delivery.
Translated reviews
G
Gilbert K.
Rating: 4 out of 5
following a purchase from 25/07/2025
Material and delivery great but delivery costs too high for a small package - under 100 euros for Switzerland
Translated reviews
H
Henri T.
Rating: 2 out of 5
following a purchase from 22/07/2025
Too long compared to the indicative time at the time of purchase.
Translated reviews
H
Hervé R.
Rating: 1 out of 5
following a purchase from 24/07/2025
The 5 mm spacer arrived perfectly on time and exactly met my expectations, however it arrived without the appropriate screws. I therefore ordered them following the recommendations of customer service, paying the shipping costs again, and... they are too long and unusable. I recommend that you provide appropriate screws from the start, of the right size to avoid much frustration.
Translated reviews
Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are pleased to learn that the received spacer met your expectations, but we regret the frustration caused by the screw issue.
However, we would like to clarify that, as indicated in the product description, the spacers are delivered without screws. This is due to the modularity of these spacers, which can be used in different configurations (heights and stacking and types of pedals), making it impossible to provide universal screws.
Please feel free to contact our customer service if we can assist you further.
Best regards,
Théo
Customer Service – Matériel-Vélo.com
T
Thierry R.
Rating: 1 out of 5
following a purchase from 24/07/2025
Delivery to a pickup point other than the one chosen
Translated reviews
Response from Materiel-velo.com
Hello Thierry,
Thank you for taking the time to share your feedback and for sharing your experience. We apologize for this delivery modification not meeting your expectations.
Indeed, this time of year is exceptional and sometimes carriers take the initiative to change the address of the pickup point during delivery, due to the closure of the pickup point you initially chose.
This modification is necessary to ensure the delivery of your order in the best possible time.
We remain at your disposal.
The team at materiel-velo.com
F
François N.
Rating: 1 out of 5
following a purchase from 24/07/2025
Materials not conforming to the description
Translated reviews
Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are sorry to learn that the material received did not match your expectations according to the description. To date, we unfortunately do not find any exchange from you on this subject, which does not allow us to precisely trace the situation or provide an appropriate solution.
We invite you to contact our customer service with the details of your order so that we can verify this together and, if necessary, correct what needs to be corrected.
Our priority remains your satisfaction, and we are here to help you as best as we can.
Best regards,
Customer Service – Matériel Vélo
E
Eric L.
Rating: 2 out of 5
following a purchase from 11/06/2025
I ordered a part in after-sales service for my XLC AZURA bike rack and received a model that does not match.
Translated reviews
Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are sorry for the initial error in sending the after-sales part for your XLC Azura bike rack. That said, we are pleased that our exchanges allowed us to find a satisfactory solution, with the implementation of a complete standard exchange of the bike rack.
We hope this resolution brings you complete satisfaction and remain at your disposal if needed.
Best regards,
Théo
Customer Service – Matériel-Vélo.com
M
Marcel T.
Rating: 4 out of 5
following a purchase from 21/07/2025
VERY GOOD
Translated reviews
P
Philippe B.
Rating: 4 out of 5
following a purchase from 23/07/2025
Correct.
Translated reviews
G
Gil V.
Rating: 1 out of 5
following a purchase from 23/07/2025
unlike my first order of a pair of Bontrager wheels, packaged and shipped in the best conditions. My second order, also for a pair of Vision wheels, was prepared with a glaring lack of professionalism!!! One single box (not suitable for 2 wheels) and an axle that pierces the paper envelope sticking out 5 cm outside! As a result, the rear wheel axle scraped the ground or was shocked during transport and is all scratched. Moreover, the wheels inside were under tension against each other. This lack of preparation and verification before shipping is simply lamentable.
Translated reviews
Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback.
We are sorry to learn that your second order did not bring you complete satisfaction, and we fully understand your disappointment given the condition in which you received your Vision wheels.
However, we would like to clarify that the packaging you received is the one provided directly by the Vision brand. It is a standard packaging used by the manufacturer, over which we unfortunately have no control, except for specific requests or exceptional reconditioning. That being said, your situation remains an isolated case among a large number of wheels shipped in their original packaging, without incident.
We will nevertheless forward your comment to our logistics department, as well as to the brand, to report this type of malfunction and improve the packaging if necessary.
We had exchanged on this subject by phone and email and had finally found an arrangement together.
We remain at your disposal for any further questions or assistance.
Best regards,
Théo
Customer Service – Matériel-Vélo.com
S
Stephane D.
Rating: 4 out of 5
following a purchase from 21/07/2025
Serious site
Translated reviews
D
Dominique G.
Rating: 1 out of 5
following a purchase from 22/07/2025
Very good
Translated reviews
Response from Materiel-velo.com
Hello Dominique,
Thank you for your feedback, we imagine that the 1 star is a click error, if you have the opportunity to modify it at some point
Best regards,
The team at Materiel-velo.com
P
Pascal G.
Rating: 1 out of 5
following a purchase from 22/07/2025
The fixing straps for the handlebars are missing
Translated reviews
Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We are sorry for this oversight. Your request has been taken care of by our after-sales service, and a new bag has been sent to you.
Please feel free to contact us if needed, we remain at your disposal.
Best regards,
The team at Materiel-velo.com
J
Julien R.
Rating: 2 out of 5
following a purchase from 16/07/2025
Delay after the order validated too long. Sent 6 days later via Colissimo.
Translated reviews
Response from Materiel-velo.com
Hello,
Thank you for your feedback.
We understand your comment regarding the shipping delay. For your information, the Pirelli tires you ordered were indeed indicated with a shipping delay of 2 to 4 working days at the time of purchase. Your order was prepared and shipped within this timeframe, via Colissimo, as planned.
We do everything possible to ensure reliable and transparent delivery times, and we are sorry if this seemed too long from your perspective.
Do not hesitate to contact us for any questions; we remain at your disposal.
Best regards,
The Materiel-velo.com team
J
J-Charles B.
Rating: 4 out of 5
following a purchase from 18/07/2025
Received on time.
Translated reviews
Y
Yves M.
Rating: 4 out of 5
following a purchase from 21/07/2025
Speed of the order
Translated reviews
D
Dominique A.
Rating: 4 out of 5
following a purchase from 21/07/2025
Products conform and of good quality, but delivered one day late;
Translated reviews
F
Frederic R.
Rating: 4 out of 5
following a purchase from 18/07/2025
Fast shipping, products conform to the order, one of the packages was torn...
Translated reviews
F
Franck L.
Rating: 4 out of 5
following a purchase from 21/07/2025
Top
Translated reviews
L
Laurent B.
Rating: 1 out of 5
following a purchase from 14/07/2025
Ordered received not conforming, zero after-sales service
Translated reviews
Response from Materiel-velo.com
Hello,
We are sorry to learn that you received a product that does not conform to your order.
After verification, we unfortunately do not find any exchange or request from you with our after-sales service. Our team is, however, available and mobilized to resolve this type of situation as quickly as possible.
We invite you to contact us via our contact form or by phone so that we can identify the problem and provide you with an appropriate solution.
Best regards,
The team at Materiel-velo.com
F
Frédéric L.
Rating: 4 out of 5
following a purchase from 21/07/2025
Apart from the small size issue with the tire, the packages were sent well prepared and protected.
Translated reviews
D
David V.
Rating: 4 out of 5
following a purchase from 18/07/2025
I was able to meet a friendly and helpful salesperson at the Clermont/Cournon agency
Translated reviews
S
Sophie D.
Rating: 4 out of 5
following a purchase from 19/07/2025
Order received quickly! It's perfect!
Translated reviews
C
Clement D.
Rating: 1 out of 5
following a purchase from 11/06/2025
Product in stock at the time of the order, then no longer in stock.... 1 month of waiting almost without news... no apology...
Translated reviews
Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your experience and we sincerely apologize for the inconveniences encountered.
Indeed, the product was advertised as in stock with an estimated delivery time of 2 to 4 days at the time of your order. Unfortunately, our supplier experienced an unexpected delay in their own logistics, which considerably extended our supply time.
During this period, we attempted to offer you several alternative solutions (refund, exchange or other equivalent product), but none could suit, which we fully understand.
We sincerely regret this perceived lack of communication and the absence of apologies from our side. Please be assured that we take your comments very seriously and that we work every day to improve the quality of our customer service.
Hoping to have the opportunity to offer you a better experience on your next order.
Best regards
The team at Materiel-velo.com
K
Karim N.
Rating: 1 out of 5
following a purchase from 24/06/2025
Delivery times not respected and the delivery was not notified
Translated reviews
Response from Materiel-velo.com
Hello,
Thank you for your feedback and we are sorry to learn that your order did not bring you complete satisfaction.
The delivery delay you encountered was due to an event beyond our control: our supply package, containing the necessary parts for your order, was unfortunately stuck in customs for several days. This situation impacted our processing times, despite all our efforts to resolve it quickly.
Regarding the absence of delivery notification, we also apologize. We will forward your comment to our carrier to improve this point for future deliveries.
We remain at your disposal for any further information and hope to have the opportunity to better satisfy you on your next order.
Best regards,
The team at Materiel-velo.com
A
Alain C.
Rating: 1 out of 5
following a purchase from 17/07/2025
Delivery scheduled and PAID to be made to my home, however, the DPD delivery person decided otherwise...! So: delay and relocation to a pickup point only after my intervention with these incompetent people.
Translated reviews
Response from Materiel-velo.com
Hello,
We are sincerely sorry for the inconvenience encountered during the delivery of your order. Unfortunately, this type of incident, although beyond our control, remains unacceptable and we fully understand your frustration.
To compensate you, a voucher corresponding to the amount of the shipping costs has been credited to your customer account. You can use it freely on your next order.
We remain at your disposal for any further information and thank you for your understanding.
Best regards,
The team at Materiel-velo.com
G
Gérard H.
Rating: 4 out of 5
following a purchase from 19/07/2025
Purchase of batteries for Di2 but it's not the specialty of the house
Translated reviews
B
Benjamin L.
Rating: 4 out of 5
following a purchase from 21/07/2025
Products conform and delivered quickly!!!
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Português 
Italiano 
Deutsch 
Nederlands 