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Rating: 4 out of 5
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 989 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
Reviews 1, 2 and 4 stars
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Rating: 1 out of 5
Following the purchase of 2 Vittoria Corsa Pro tube type tires 700/26c, I am disappointed with my order because installed on my Corima carbon 32ws the diameter measures painfully 24 mm (given for 26). After asking the Vittoria customer service, it is important to have a rim of 19 mm inner measurement. Mine is 16 mm which is why it's 24 instead of 26. At no time in the description on Matériel Vélo.com is this particularity noted. After research, there is a measurement table. Too bad for me.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback.
We are sorry to learn that the Vittoria Corsa Pro tires do not meet your expectations in terms of section once mounted on your rims. Your remark is completely understandable: the effective width of a tire can indeed vary depending on the internal width of the rim, as you discovered by contacting Vittoria customer service. We mentioned the same thing during our phone conversation.
We understand your disappointment and remain at your disposal if you need assistance in guiding you towards a model more suited to your current rims.
Best regards,
The Matériel Vélo team
Thank you for taking the time to share your feedback.
We are sorry to learn that the Vittoria Corsa Pro tires do not meet your expectations in terms of section once mounted on your rims. Your remark is completely understandable: the effective width of a tire can indeed vary depending on the internal width of the rim, as you discovered by contacting Vittoria customer service. We mentioned the same thing during our phone conversation.
We understand your disappointment and remain at your disposal if you need assistance in guiding you towards a model more suited to your current rims.
Best regards,
The Matériel Vélo team