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C
Rating: 5 out of 5
Speed of shipping, good quality/price ratio
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 11 771 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Reviews 1, 2 and 5 stars
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Rating: 5 out of 5
perfect
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J
Rating: 5 out of 5
Everything is perfect, fast delivery, good products
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S
Rating: 5 out of 5
very fast shipping
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J
Rating: 5 out of 5
very professional site, from contact to delivery everything was perfect
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C
Rating: 5 out of 5
In line with my expectations, order processed and sent quickly, fast delivery time, top-notch, thank you
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S
Rating: 5 out of 5
Product meets expectations, fast delivery
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K
Rating: 5 out of 5
Very fast shipping and product as described!
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V
Rating: 1 out of 5
The glasses do not match my order, the arms are also twisted...
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Response from Materiel-velo.com
Hello,
Thank you for your feedback. We are sorry to hear that the glasses do not match your order and that the arms are twisted. To resolve this issue, we invite you to contact our customer service who will be happy to assist you.
Best regards,
The Materiel-velo.com team
Thank you for your feedback. We are sorry to hear that the glasses do not match your order and that the arms are twisted. To resolve this issue, we invite you to contact our customer service who will be happy to assist you.
Best regards,
The Materiel-velo.com team
P
Rating: 5 out of 5
Impeccable
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M
Rating: 5 out of 5
Super very good
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M
Rating: 5 out of 5
From ordering to delivery everything is as expected and thanks to the whole team.
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E
Rating: 5 out of 5
Fast order and compliant
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G
Rating: 5 out of 5
Effective
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A
Rating: 5 out of 5
Top!
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G
Rating: 5 out of 5
Quick handling and delivery
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R
Rating: 5 out of 5
Excellent shopping experience and very good advice
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M
Rating: 5 out of 5
Quick and affordable price
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T
Rating: 5 out of 5
Product compliant and well packaged +++
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M
Rating: 5 out of 5
Very fast delivery
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G
Rating: 5 out of 5
Nothing to report
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E
Rating: 5 out of 5
Package arrived quickly. I recommend!
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C
Rating: 5 out of 5
In accordance with the order
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A
Rating: 5 out of 5
Simple and effective. Very good experience.
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M
Rating: 5 out of 5
I received my order very quickly and the Toulouse La Roseraie store was very efficient
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S
Rating: 5 out of 5
Serious site!!
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G
Rating: 2 out of 5
Never within the announced deadlines, and no information on pending orders.
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Response from Materiel-velo.com
Hello,
At the time of your order, the item ordered was indicated as shipping within 2-4 days. We encountered a supply delay and the shipment only took place after 8 days, and we are sorry for that. This is an event beyond our control and we are certain we can do better next time.
Remaining at your disposal,
The Materiel-velo.com team
At the time of your order, the item ordered was indicated as shipping within 2-4 days. We encountered a supply delay and the shipment only took place after 8 days, and we are sorry for that. This is an event beyond our control and we are certain we can do better next time.
Remaining at your disposal,
The Materiel-velo.com team
G
Rating: 5 out of 5
Very satisfied with my order, no problems.
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G
Rating: 5 out of 5
Very well ordered received the next day
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M
Rating: 5 out of 5
Fast and efficient delivery
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M
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Perfect. I recommend the site to cyclists.
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H
Rating: 5 out of 5
With the sales at MV, I found a good bike for a reasonable budget, the delivery was fast and the staff at the Gleizé store are very nice and professional. Already a regular customer for parts and consumables, never disappointed.
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J
Rating: 5 out of 5
Very good just Chronopost messed up
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C
Rating: 5 out of 5
I really appreciated Nicolas's follow-up in customer service
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C
Rating: 5 out of 5
Perfect as usual
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V
Rating: 5 out of 5
Perfect
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S
Rating: 5 out of 5
Very good product, perfect delivery.
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L
Rating: 5 out of 5
Good package reception and fast
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P
Rating: 5 out of 5
Very good. Order conforms to my request. Very fast delivery. I recommend this site with my eyes closed.
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