Customer reviews of Materiel-velo.com

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 11 754 published reviews
5 10,8k 92% 4 578 5% 3 162 1% 2 86 1% 1 144 1%

Summary of reviews

Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.

Reviews 1, 3, 4 and 5 stars

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L
Ludovic M.
Rating: 5 out of 5
following a purchase from 28/08/2025
Product quality. Speed of shipping, and top-notch packaging. Thank you
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Francois H.
Rating: 4 out of 5
following a purchase from 28/08/2025
One of the best sites on the diversity of equipment. As a bonus, a review and an explanation
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Gilles P.
Rating: 5 out of 5
following a purchase from 07/08/2025
Hello, I received my bike, everything works perfectly, very good work from the whole team, thank you very much
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Louis M.
Rating: 5 out of 5
following a purchase from 27/08/2025
Always satisfied with bike material...and its staff... Thank you
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Joseph L.
Rating: 5 out of 5
following a purchase from 28/08/2025
Very good. Thank you
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Georges B.
Rating: 5 out of 5
following a purchase from 28/08/2025
Ordered textiles conform to my request.
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Eric L.
Rating: 5 out of 5
following a purchase from 28/08/2025
I thank the after-sales service for their availability and XLC for exchanging my bike rack for a new model, I would recommend Matériel-vélo to my acquaintances.
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Patrick P.
Rating: 5 out of 5
following a purchase from 29/08/2025
Delivery within the deadlines, good packaging
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Thierry B.
Rating: 5 out of 5
following a purchase from 28/08/2025
Action, reaction Everything went well
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Philippe P.
Rating: 5 out of 5
following a purchase from 29/08/2025
material conforms to the description
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Frédéric P.
Rating: 5 out of 5
following a purchase from 27/08/2025
Efficiency, speed, completely satisfied
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Gilles D.
Rating: 5 out of 5
following a purchase from 26/08/2025
5
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Jean Luc B.
Rating: 5 out of 5
following a purchase from 28/08/2025
Very good. Received on time
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Julien T.
Rating: 5 out of 5
following a purchase from 28/08/2025
Top notch
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Christian A.
Rating: 5 out of 5
following a purchase from 25/08/2025
Very reasonable price and perfect delivery.
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Arnaud D.
Rating: 5 out of 5
following a purchase from 27/08/2025
Availability for phone advice and delivery efficiency
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Simone V.
Rating: 5 out of 5
following a purchase from 27/08/2025
speed for delivery. No issues for returning an item.
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Jean Luc A.
Rating: 4 out of 5
following a purchase from 26/08/2025
Great
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Saïd B.
Rating: 5 out of 5
following a purchase from 26/08/2025
I received the right product and it is already assembled and works perfectly.
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Thierry V.
Rating: 5 out of 5
following a purchase from 22/08/2025
Nothing to report
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Didier B.
Rating: 5 out of 5
following a purchase from 28/08/2025
Perfect delivery on time. In line with expectations
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Jean Pierre M.
Rating: 5 out of 5
following a purchase from 27/08/2025
Nothing to say... very good product. Still missing a mounting mode.
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Benjamin M.
Rating: 5 out of 5
following a purchase from 27/08/2025
Perfect
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Chambert Y.
Rating: 5 out of 5
following a purchase from 21/07/2025
All good, package received well and quickly
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F
Fabrice B.
Rating: 5 out of 5
following a purchase from 20/08/2025
Very good
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Guy L.
Rating: 5 out of 5
following a purchase from 27/08/2025
Perfect received on time
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Olivier K.
Rating: 5 out of 5
following a purchase from 27/08/2025
Perfect, nothing to say.
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Gael G.
Rating: 4 out of 5
following a purchase from 20/08/2025
I have been a customer at bike equipment for a while and I find them very professional. Nothing to complain about. However, for this order, the delivery time of a pair of Mavic wheels took more than fifteen days even though they were in stock at the time of the order. I wanted to mount them to do my first Mont Ventoux on September 5 (Wheels ordered on 20/08/2025) and I received them the day before but I had already left unfortunately. I was disappointed. For the rest, no issues.
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Thierry V.
Rating: 5 out of 5
following a purchase from 23/08/2025
Very interesting price. Fast delivery.
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Alain L.
Rating: 5 out of 5
following a purchase from 27/08/2025
Good receipt of the package within the deadlines, complete order
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Christophe C.
Rating: 4 out of 5
following a purchase from 25/08/2025
Package received within the announced timeframe. Products conform to the description.
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Martin G.
Rating: 5 out of 5
following a purchase from 27/08/2025
The order arrived on time and perfectly matches the description
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Jocelyn V.
Rating: 5 out of 5
following a purchase from 26/08/2025
Very good product
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Emmanuel R.
Rating: 1 out of 5
following a purchase from 27/08/2025
The Shimano equipment received was already used (very visible assembly marks), damaged (significant scratches and damaged screws), without its original Shimano packaging but in reconditioning plastic bags. It is a Dura Ace brake caliper, sold as new by your establishment. A second product - CeramicSpeed BB86 coated bottom bracket - was received incomplete. Both products have therefore been returned, with a request for a refund. It is likely that I will stop all orders on the Matériel Vélo site, which is really regrettable as I regularly order from your site and I am also a customer of the Matériel Vélo store in Dijon. Best regards. Emmanuel Remenant
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Response from Materiel-velo.com
Hello,
We confirm the good receipt and handling of your return. A refund has been initiated.

Regarding the caliper, we acknowledge that it was a new part from an exhibition bike, which should have been indicated as such. We apologize for this error.

For the CeramicSpeed bottom bracket, the mentioned elements were indeed present, with the dust caps pre-installed.

We regret this experience and hope to regain your trust in the future.
The Materiel-velo.com team
J
Jérôme T.
Rating: 5 out of 5
following a purchase from 26/08/2025
Super effective, perfect delivery! I recommend.
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Jean-Jacques G.
Rating: 5 out of 5
following a purchase from 25/08/2025
Perfect
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Pierre G.
Rating: 5 out of 5
following a purchase from 25/08/2025
Material conforms to the order and deadlines respected.
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Gilles K.
Rating: 5 out of 5
following a purchase from 27/08/2025
Perfect. Thank you.
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Andrew L.
Rating: 5 out of 5
following a purchase from 21/08/2025
Good price and delivery
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C
Carine P.
Rating: 5 out of 5
following a purchase from 27/08/2025
Perfectly quick
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