Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Thank you for your feedback and we are pleased to hear that you appreciated the speed of our delivery in French Guiana. However, you gave one star out of five which does not really correspond to your opinion.
Could you please modify it?
Best regards,
The Materiel-velo.com team
P
Philippe T.
Rating: 3 out of 5
following a purchase from 08/01/2026
Item presented on the Internet does not correspond to the accounting of the bike of the Home Trainer, which was well mentioned on the site (hence 1 star). Nevertheless, very quick reaction for a return at no charge (which is worth 5 stars on this point). Hence an average of 2 stars
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Joel F.
Rating: 4 out of 5
following a purchase from 07/01/2026
Very satisfied
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Baurand B.
Rating: 4 out of 5
following a purchase from 05/01/2026
Perfect, delivery time top notch, order compliant
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Jean Paul R.
Rating: 1 out of 5
following a purchase from 27/12/2025
deadline not respected
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Response from Materiel-velo.com
We would like to sincerely apologize for the delay in the delivery of your order and for the inconvenience caused.
This delay is beyond our control. Indeed, traffic conditions were heavily disrupted due to the recent snow episode, compounded by logistical difficulties related to the high volume of shipments during the end-of-year holidays. These exceptional circumstances unfortunately slowed down the delivery of parcels across the entire transport network.
M
Marc B.
Rating: 3 out of 5
following a purchase from 30/12/2025
The delivery time is long considering the shipping costs for a package of about 200 grams
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Response from Materiel-velo.com
We would like to sincerely apologize for the delay observed in the delivery of your order and for the inconvenience caused.
This delay is independent of our will. Indeed, traffic conditions were heavily disrupted due to the recent snow episode, to which were added logistical difficulties related to the high influx of shipments during the end-of-year holidays. These exceptional circumstances unfortunately slowed down the delivery of packages across the entire transport network.
Y
Yannick S.
Rating: 1 out of 5
following a purchase from 29/12/2025
Order of a chain derailleur. It only derails! nothing is provided to secure the axle
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Martial C.
Rating: 1 out of 5
following a purchase from 28/12/2025
I am unhappy with the product because it did not stick, making it very complicated to install.
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Response from Materiel-velo.com
Thank you for your feedback, your experience is important to us. We are sorry that this product does not provide you with complete satisfaction. To date, we have not recorded any complaints about this product.
Our after-sales service is also at your disposal by email or directly by phone (04 74 694 694).
D
Daniel F.
Rating: 4 out of 5
following a purchase from 27/12/2025
The delivery was quite long, probably due to the 'preparation' for New Year's Eve at DPD! Those party-goers. No impact on the use of my tire, I do not ride in negative temperatures! Best regards
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Franck D.
Rating: 3 out of 5
following a purchase from 27/12/2025
Problem with the delivery person, the package was dropped off at another pickup point far from my home.
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Jacques B.
Rating: 4 out of 5
following a purchase from 26/12/2025
No problem
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Claudio A.
Rating: 1 out of 5
following a purchase from 26/12/2025
Product not provided in its original box, Pirelli p zero 700x28 NEVER buy!!! Impossible to mount on rim!!! they don't hold pressure
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Michel C.
Rating: 3 out of 5
following a purchase from 29/12/2025
Hello, your site is good, I have nothing against you, and I will recommend, but the delivery was too long, that’s why I put 3 stars.
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Richard T.
Rating: 1 out of 5
following a purchase from 24/12/2025
Perfect, I am very happy
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Paolo B.
Rating: 4 out of 5
following a purchase from 23/12/2025
As always, I am satisfied, thank you.
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Christophe M.
Rating: 4 out of 5
following a purchase from 23/12/2025
Tire received outside its original packaging but no defects noted. Product conforms to the order.
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Patrick G.
Rating: 4 out of 5
following a purchase from 22/12/2025
You have. Everything is ok
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Arnaud R.
Rating: 4 out of 5
following a purchase from 20/12/2025
Delivery arrived 1 day late, unfortunate for Christmas but otherwise very good
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Xavier S.
Rating: 3 out of 5
following a purchase from 17/11/2025
My order arrived with a month delay. I had to follow up several times but I was always well received and well accompanied.
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Arnaud L.
Rating: 4 out of 5
following a purchase from 14/12/2025
Good contact with customer service. Rating of 4/5 only related to the very long delivery; which can be understandable during this end-of-year period.
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Emmanuel M.
Rating: 1 out of 5
following a purchase from 20/12/2025
I am satisfied with Materiel Vélo but not with the carrier DPD whose service is deplorable.
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Thierry B.
Rating: 4 out of 5
following a purchase from 19/12/2025
Site with quality products and interesting commercial operations. Too bad loyalty is not rewarded.
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Rochet C.
Rating: 4 out of 5
following a purchase from 19/12/2025
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Alexandre H.
Rating: 3 out of 5
following a purchase from 27/11/2025
Good product, properly packaged. 3 stars for the shipping delay, having supply issues is okay, but given the initial shipping delay announced on the site, it was not feasible for a product that was not in stock. For a first purchase, this does not instill confidence for a future purchase regarding shipping times. So if you are not in a hurry and you take into account to multiply the announced delay by 4 or 5, no problem. However, if you rely on the announced delay with a small margin there ....
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Xim P.
Rating: 4 out of 5
following a purchase from 18/12/2025
All ok
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Michel M.
Rating: 4 out of 5
following a purchase from 15/12/2025
good
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Jean Paul F.
Rating: 3 out of 5
following a purchase from 14/12/2025
Fast delivery
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D
Dany Georges H.
Rating: 4 out of 5
following a purchase from 12/12/2025
Website where I find everything I want
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Thibaut D.
Rating: 4 out of 5
following a purchase from 03/12/2025
The order remained in preparation while it was delivered, DPD did not contact me to inform me, apart from that, very serious site, problems happen, the main thing is to solve them.
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F
Fabrice C.
Rating: 4 out of 5
following a purchase from 12/12/2025
The material is comfortable to wear
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Thierry L.
Rating: 1 out of 5
following a purchase from 10/12/2025
Delivery not in accordance with my request. In a relay point in another city 20 km from the initial point.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that the delivery of your package took place at a relay point other than the one requested. You can find a voucher in your customer area as compensation, although this is an event beyond our control.
Your feedback is valuable to improve our services. Please do not hesitate to contact us for any additional assistance.
Best regards,
The Materiel-velo.com team
F
Francis C.
Rating: 3 out of 5
following a purchase from 30/11/2025
Overall I am satisfied with my order, despite the small inconvenience of the first payment. Involuntary on your part (so they say) but still, quite a delay for delivery. I would have also liked a tax-free option. Payment of the customs duty of 27.50 euros which adds to the 152.37 euros of the order.
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Pascal C.
Rating: 3 out of 5
following a purchase from 06/12/2025
Order prepared a week after my payment... no communication
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Neuville C.
Rating: 4 out of 5
following a purchase from 10/12/2025
Perfect. Very fast
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Gugino A.
Rating: 4 out of 5
following a purchase from 09/12/2025
Significant delay for delivery. For a delivery in Belgium, expect more than a week.
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Richard R.
Rating: 4 out of 5
following a purchase from 09/12/2025
Very good
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Serge L.
Rating: 1 out of 5
following a purchase from 08/12/2025
Michelin tire 700/28 that was supposed to fit on Campagnolo Hyperon 31mm. So not satisfied with Michelin's inaccurate dimensions.
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Gilles C.
Rating: 4 out of 5
following a purchase from 07/12/2025
Package well received within a reasonable time, good service
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André R.
Rating: 1 out of 5
following a purchase from 06/12/2025
Never received the package
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Response from Materiel-velo.com
Hello André,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that you have not received your package.
However, the package tracking indicates a delivery on 11/12.
We invite you to contact us directly so that we can assist you as best as possible in this situation.
Best regards,
The Materiel-velo.com team
L
Lionel L.
Rating: 1 out of 5
following a purchase from 30/11/2025
VERY GOOD
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